Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hialeah
Posted 10 Jan 2025
This place was fantastic when it came
To the staff, view, dining option too. However, the bed in our room has to be the WORST mattress I've ever slept on.
We spent 4 nights here and honestly were ready to get out of there because of the bedding situation.
I'd highly recommend the hotel change out the mattresses because they are not comfortable, not remotely.
Otherwise the place is lovely
by A verified traveler
Posted 5 Jan 2025
nice hotel and well maintained. friendly staff.
Comment from Hotel Management
6 Jan 2025 by Manfred Arias / Hotel La Mariposa , Hotel Management
Hello Sekharipuram, Thank you for your wonderful feedback and for taking the time to share your experience with us! We're delighted to know that you enjoyed your stay at La Mariposa Hotel, appreciated the care we put into maintaining our property, and found our staff to be friendly. It was a pleasure hosting you, and we look forward to welcoming you back for another relaxing and memorable stay in the future. Pura Vida :-) The Team at Hotel La Mariposa
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Manfred Arias / Hotel La Mariposa , Hotel Management
We understand your disagreement about being a no-show but it was not our fault that you made a mistake with the dates of your reservation.
by A verified traveler
Posted 26 Dec 2024
La Mariposa is an excellent property
Comment from Hotel Management
27 Dec 2024 by Manfred Arias / Hotel La Mariposa , Hotel Management
Dear Donna, Thank you for your wonderful review! We are delighted to hear that you found La Mariposa to be an excellent property. Your kind words motivate our team to continue delivering exceptional experiences to our guests. We hope to welcome you back soon for another memorable stay in beautiful Manuel Antonio! Pura Vida, The Team at Hotel La Mariposa
by A verified traveler
Posted 26 Dec 2024
This hotel is beautiful with a stunning view, beautiful pool area, spacious rooms and excellent service. The restaurant was superb.
A few notes: it is hard to walk to the beach. The hill is extremely steep and narrow with lots of cars. The shuttle runs a few times a day. There is no spa as listed on Expedia. The beach is crowded and there are lots of hawkers unless you walk to a quieter place some distance away.
However, overall it was a wonderful stay and I would go back!
Comment from Hotel Management
27 Dec 2024 by Manfred Arias / Hotel La Mariposa , Hotel Management
Dear Jennifer, Thank you for sharing your detailed and thoughtful review of your stay at La Mariposa Hotel. We are thrilled to hear that you enjoyed the stunning views, beautiful pool area, spacious rooms, and our excellent service. Your kind words about our restaurant truly mean a lot to us! We appreciate your feedback regarding the walk to the beach and the shuttle schedule. While the scenic hill can be a bit challenging, we’re glad the shuttle service was helpful. Additionally, we apologize for any misunderstanding regarding the spa listing on Expedia and will work to ensure our amenities are accurately represented across all platforms. It’s wonderful to know you had an overall fantastic experience and would choose to stay with us again. We look forward to welcoming you back to create even more memorable moments in beautiful Manuel Antonio. Pura Vida, The Team at Hotel La Mariposa
by A verified traveler
Posted 17 Dec 2024
Allen was amazing, he really made our stay comfortable.
Comment from Hotel Management
21 Dec 2024 by Manfred Arias / Hotel La Mariposa , Hotel Management
Dear Gail, Thank you so much for your kind review! We're thrilled to hear that Allan made your stay extra comfortable and memorable. Our team takes great pride in providing warm and attentive service, and it’s wonderful to see their efforts recognized. We hope to have the pleasure of welcoming you back to La Mariposa for another exceptional experience soon. Pura Vida, The La Mariposa Team
by A verified traveler from Fox Lake
Posted 17 Dec 2024
With over 50 years of traveling around the world Hotel Mariposa is right at the top. No wonder it's listed in the famous book 1,000 places to see before you die. I'm glad we did.
Comment from Hotel Management
21 Dec 2024 by Manfred Arias / Hotel La Mariposa , Hotel Management
Hello Thomas, Wow! Thank you so much for your incredible review. It’s truly an honor to know that after over 50 years of traveling the globe, Hotel La Mariposa ranks at the top of your list. Your kind words inspire us to continue creating unforgettable experiences for our guests. We’re thrilled you found your visit as magical as the recognition in *1,000 Places to See Before You Die*. It was a pleasure hosting you, and we hope to welcome you back for another memorable stay in paradise. Pura Vida, The La Mariposa Team
by A verified traveler
Posted 14 Dec 2024
Locaton was good
Comment from Hotel Management
16 Dec 2024 by Manfred Arias / Hotel La Mariposa , Hotel Management
Thank you.
by A verified traveler
Posted 1 Dec 2024
Room 006 had a bad sewer smell come and go from the bathroom
Comment from Hotel Management
2 Dec 2024 by Manfred Arias / Hotel La Mariposa , Hotel Management
Thank you for sharing your feedback, Janetsy. We’re sincerely sorry to hear about the issue you experienced with the sewer smell in room 006. Your comfort is our top priority, and we regret that this affected your stay. Our maintenance team has been notified and is addressing the issue to ensure it is resolved immediately. We appreciate your understanding and hope you enjoyed the rest of your stay with us, including the views and service. We would be honored to welcome you back and provide an improved experience.Pura Vida Manfred Guest Relations Manager Hotel La Mariposa
by A verified traveler
Posted 29 Nov 2024
I really enjoyed the property. Be careful when you order anything at the hotel charged to your room. I left the required $200 room deposit. As i ordered drinks, which was usually just one Coke Zero, at the bar or restaurant a ALWAYS gave a large tip in cash, 5000 or 10000 colones on one COKE. I like to get good service and recognize the service staff. The actual Coke was charged to my room which i was told to put down my name and Room number. At the end of my stay I had 8 or so $6 tips added to my bill. The Front desk said i wrote my Room Number in the spot where the TIP goes and there was nothing they can do. I explained that i always tip in cash as a courtesy to the Staff to get their tips in cash. The front desk would not do anything. The amount of money is not the issue, it is the principle, what if i was in room 25 or room 50???? It would have taken the hotel to go to any of the wait staff and ask if I tipped in Cash. They would know. I tip very well, excessive and they would know me. Additionally, they wait staff excepted my cash tip and saw I wrote down my room number NOT a tip, but said nothing to me. I told the Front Desk, if i come back, i will not tip anyone anything.
Comment from Hotel Management
2 Dec 2024 by Manfred Arias / Hotel La Mariposa , Hotel Management
Dear Donald, Thank you for sharing your feedback. We’re truly glad to hear you enjoyed our property and appreciate your kind words about our service team. We sincerely apologize for the misunderstanding regarding your room charges. Our intention was never to cause frustration, and we regret that this situation impacted your overall experience. We recall discussing this matter with you at check-out and offering to remove the disputed charges, but understand there may have been a miscommunication. Your commitment to tipping our staff in cash is greatly valued, and we acknowledge your generosity. To prevent such confusion in the future, we are reviewing our procedures for recording room charges and tipping to ensure clarity for all guests. We also plan to enhance staff training to better recognize situations like this and avoid similar issues. We genuinely hope you will reconsider visiting us again. It would be our pleasure to provide you with an exceptional stay that reflects the high standards we are committed to delivering. Thank you once again for your valuable feedback, which helps us improve our services. Pura Vida :-) Manfred Arias Guest Relations Manager Hotel La Mariposa
