Ratings based on 211 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
The building needed some repairs, but the people and customer service was excellent
Comment from Hotel Management
10 Oct 2024 by FLOR CÉSPEDES, RESERVAS, Hotel Management
GRACIAS.
by A verified traveler
Posted 26 Jul 2024
First of all, the hotel isn’t the same as it is shown. Second, the owner and hotel staff were very rude and aggressive towards me and my family. I have videos of what happened as well as one of the hotel staff slapped and tried to grab away my phone.
Las fotos quebpresentan no son nada igual, el dueño y la recepcionista se portaron muy mal, trataron de agredirnos físicamente, hasta que tuvimos que llamar a la policía, además jamás nos regresaron el dinero
Una experiencia terrible,
Todo fue porque le comenté de que no es nada parecido a lo que presentan en la página de expedia
Comment from Hotel Management
20 Sep 2024 by Daniela, Hotel Management
Lamentamos que su experiencia no haya sido la esperada. Sin embargo, toda historia mal contada puede ser deshonesta, es importante señalar que su esposa y usted fueron muy desagradables y agresivos, lo que nos llevó a llamar a la policía para garantizar la seguridad de todos. En cuanto al reembolso, no se les pudo devolver el dinero porque infringieron las normas de su reserva, con la empresa con quien hicieron su reservación, no con nosotros. Siempre buscamos ofrecer un servicio profesional y amable, pero la actitud fue tal que llamamos la policía para resguardarnos.Atentamente, Daniela Céspedes
by A verified traveler
Posted 28 Apr 2024 on Hotels
Basic rooms facing either onto a courtyard or corridor. Nice pool inside courtyard. Breakfast is ok, scrambeld eggs and toast with fruit and coffee. The issue is sound. The hotel seems to cater to large groups in multi bed rooms, there are signs saying dont drink alcohol after 9 pm but they are largely ignored and as the soundproofing between rooms is poor you may well have a disturbed night.
Comment from Hotel Management
9 Jun 2024 by Daniela, Hotel Management
Gracias por compartir sus comentarios sobre su reciente estancia en nuestro hotel. Apreciamos su honestidad y el tiempo que ha dedicado para proporcionarnos su opinión.Nos alegra saber que disfrutó de nuestra piscina y del desayuno que ofrecemos. Sin embargo, lamentamos profundamente que su descanso se haya visto afectado por el ruido. Entendemos lo importante que es tener un ambiente tranquilo y confortable para nuestros huéspedes.Nuestro objetivo es garantizar que todos nuestros huéspedes puedan disfrutar de una estancia placentera y sin interrupciones.Lamentamos sinceramente cualquier inconveniente que esto haya causado y apreciamos su paciencia y comprensión. Nos encantaría tener la oportunidad de darle la bienvenida nuevamente en el futuro y proporcionarle una experiencia mucho más relajante.Gracias nuevamente por sus valiosos comentarios. Si tiene alguna otra inquietud o sugerencia, no dude en ponerse en contacto con nosotros directamente.
by A verified traveler
Posted 19 Feb 2024
Helpful and kind staff, convenient access to the bus stop, and very affordable, comfortable room.
Comment from Hotel Management
19 Feb 2024 by FLOR CÉSPEDES, RESERVAS, Hotel Management
MUCHAS GRACIAS.QUEDAMOS A LA ORDEN.
by A verified traveler
Posted 18 Feb 2024 on Orbitz
Enjoyed the monkeys visiting at breakfast.
Comment from Hotel Management
18 Feb 2024 by FLOR CÉSPEDES, RESERVAS, Hotel Management
MUCHAS GRACIAS POR VISITARNOS.ESTAMOS A LA ORDEN.
by A verified traveler from east elmhurst
Posted 17 Feb 2024
Property is very well located. Walkable distance to supermarket and restaurants. Parking on site and friendly staff.
Comment from Hotel Management
17 Feb 2024 by FLOR CÉSPEDES, RESERVAS, Hotel Management
MUCHAS FRACIAS POR SU CALIFICACIÓN.QUEDAMOS A LA ORDEN.
by A verified traveler
Posted 11 Feb 2024
Easy to get there, clean and nice. At breakfast, that was complementary, some cute monkeys came to eat the bananas they put for them. That was amazing to see. The staff very friendly
Comment from Hotel Management
11 Feb 2024 by FLOR CÉSPEDES, RESERVAS, Hotel Management
MUCHAS GRACIAS.
by A verified traveler
Posted 26 Jan 2024
Nice place to stay in Manuel Antonio.
Comment from Hotel Management
27 Jan 2024 by FLOR CÉSPEDES, RESERVAS, Hotel Management
MUCHAS GRACIAS POR ESA CALIFICACIÓN.QUEDAMOS A LA ORDEN.
by A verified traveler
Posted 20 Jan 2024
My husband and I stayed here for one week. The Management and Staff were exceptionally kind and helpful individuals who made our stay a fun and memorable experience. Very bilingual staff. From the Manager, Daniel to the breakfast staff Lady and Glen, and all the housekeeping women, they were all incredible. They treated us like family! The breakfast was great despite the pesky monkeys, though enjoyable. An older but very well-maintained hotel, with beautiful decor, a courtyard, and a great swimming pool. Close to everything. Daniel was very knowledgeable of the area and events, he arranged several enjoyable day tours for us! We would definitely stay here again!
Comment from Hotel Management
4 Mar 2024 by FLOR CÉSPEDES, RESERVAS, Hotel Management
MUCHISIMAS GRACIAS POR ESOS COMENTARIOS TAN EXCELENTES. PARA NOSOTROS FUE UN ENORME PLACER HABERLES PODIDO SERVIR.QUEDAMOS A LA ORDEN.
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
20 Jan 2024 by FLOR CÉSPEDES, RESERVAS, Hotel Management
MUCHAS GRACIAS POR VISITARNOS.MUCHISIMAS GRACIAS POR SU CALIFICACIÓN, SIEMPRE ESTAMOS TRABAJANDO DURO PARA ATENDER A NUESTROS CLIENTES COMO LO MERECEN.QUEDAMOS A LA ORDEN.
