Ratings based on 995 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Fenna, Hotel Management
Kia ora Joseph,Thank you for your perfect 5 out of 5 review! We’re delighted to hear you had a wonderful stay and truly appreciate your feedback.We look forward to welcoming you back to The Rees Hotel Queenstown for another memorable visit.Ngā mihi nui
by A verified traveler
Posted 2 Nov 2024
Great view
Comment from Hotel Management
21 Nov 2024 by Fenna, Hotel Management
Kia ora Steve,Thank you for your review! We’re delighted you enjoyed the great views during your stay.If there’s anything we can do to make your next visit even better, we’d love to hear your thoughts. We hope to welcome you back to The Rees Hotel Queenstown soon.Ngā mihi nui
by A verified traveler
Posted 25 Oct 2024
Comfortable room with fantastic views. Staff were friendly and helpful. The hotel location is outside of the downtown Queenstown, even though the hotel does offer a shuttle by the hour with limited 11 seats, a short ride but overall, by foot was just a bit too far for my person preference.
Dinner at the restaurant was just fair, nothing to write home about. Restaurant manager was attentive, insightful, kind and yet professional.
“Bordeaux” all day dining/snacks/cafè has a rather limited selection choices on food but a nice selection of beverages.
The breakfast was rather pedestrian.
Comment from Hotel Management
21 Nov 2024 by Fenna, Hotel Management
Kia ora Kyle,Thank you for taking the time to share your detailed feedback. We’re delighted you enjoyed the comfort of your room, the fantastic views, and the friendly, helpful service from our staff. It’s also great to hear you appreciated the professionalism and attentiveness of our restaurant manager.We’ve noted your comments regarding the shuttle service, dining options, and breakfast experience. Your feedback is valuable, and we’ll share it with our team as we strive to improve and enhance the overall guest experience.We hope to have the opportunity to welcome you back to The Rees Hotel Queenstown and provide a stay that exceeds your expectations.Ngā mihi nui,
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
21 Nov 2024 by Fenna, Hotel Management
Kia ora Sharon,Thank you for taking the time to leave a 4 out of 5 review. We’re glad you enjoyed your stay and appreciate your feedback.If there’s anything specific you think we could improve on to make your next visit even better, we’d love to hear your thoughts. We hope to welcome you back to The Rees Hotel Queenstown in the future.Ngā mihi nui,Fenna
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
21 Nov 2024 by Fenna, Hotel Management
Kia ora Jerome,Thank you so much for your 5 out of 5 review! We’re delighted to know you had such a wonderful experience during your stay with us.Ngā mihi nui,Fenna
by A verified traveler from Charlottesville
Posted 15 Oct 2024
Lovely hotel. The walking trail around the lake was an unexpected highlight! Queenstown is beautiful. I also very much appreciated the shuttle service. Will stay here when I return!
Comment from Hotel Management
17 Oct 2024 by Fenna, Hotel Management
Kia ora Victoria,Thank you so much for your 5-star review on Expedia! We’re delighted that you enjoyed your stay with us and that the lakeside walking trail was such a highlight for you. Queenstown truly is a stunning place, and we’re so glad you made the most of it.It’s also wonderful to hear that our shuttle service added to your experience. We can’t wait to welcome you back to The Rees Hotel on your next visit!Ngā mihi nui,The Rees Hotel Queenstown Team
by A verified traveler
Posted 13 Oct 2024
Beautiful views, beautiful apartment, very comfortable.
Comment from Hotel Management
17 Oct 2024 by Fenna, Hotel Management
Kia ora Christine,Thank you so much for your lovely 5-star review on Expedia! We’re thrilled to hear that you enjoyed the beautiful views and found the apartment to be so comfortable. Your kind words mean a lot to us and we're delighted that you had such a positive experience.We hope to welcome you back to The Rees Hotel in the near future!Ngā mihi nui,The Rees Hotel Queenstown Team
by A verified traveler
Posted 23 Sep 2024
Lovely view and service from staff. Two bedroom apartment very small for 4 people especially the bathroom/ toilet. Buffet breakfast average.
Comment from Hotel Management
30 Sep 2024 by Fenna, Hotel Management
Kia ora Stacey,Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed the lovely views and our team’s service during your stay.We’re sorry to hear that the size of the two-bedroom apartment and bathroom didn’t meet your expectations. We appreciate your comments regarding the buffet breakfast as well and we will review this to ensure we continue improving our guest experience. If there are any further specific areas you would like to highlight for improvement on the breakfast buffet, please do not hesitate to elaborate this feedback further. Thank you once again for your feedback and we hope to have the opportunity to welcome you back in the future.Ngā mihi nui,Fenna NeumannThe Rees Hotel Queenstown
by A verified traveler
Posted 21 Sep 2024
Nice place
Comment from Hotel Management
23 Sep 2024 by Fenna, Hotel Management
Kia ora Jason,Thank you for taking the time to leave a review following your recent stay with us at The Rees Hotel. We hope you enjoyed your time in Queenstown and your experience at our hotel.While we’re glad to hear that your stay seemed pleasant from our interactions with you, we would love to learn more about how we could have made your visit even better. If there’s anything specific we can improve upon, we’d greatly appreciate your feedback. Our goal is to ensure every guest has an exceptional experience with us and your insights would be incredibly valuable.We hope to welcome you back in the future and provide an even more enjoyable stay.Ngā mihi nui,Fenna Neumann(The Rees Hotel)
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Fenna, Hotel Management
Kia ora Lachlan,Thank you for taking the time to share your feedback. We're sorry to hear that the additional fees at check-in were an unexpected surprise. We understand this was acknowledged already, but we certainly didn't intend for it to cause any inconvenience.We value your feedback and want to ensure that every aspect of your experience meets your expectations. If there was anything else during your stay that might have influenced your review, we would greatly appreciate hearing about it. Your insights help us improve, and we’d love the opportunity to make things right.Thank you again for your stay with us, and we hope to have the chance to welcome you back in the future.Ngā mihi nui,Fenna The Rees Hotel Queenstown Team
