Ratings based on 667 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
We needed a location that was quick access to the airport for an early morning flight. This location worked just fine. It is located next to a police station and the alarms went off during the night (a little disrupting). We did enjoy the heated floors in the bathroom and the mini kitchenette. We were disappointed that the elevator wasn't working as we had 3 heavy suitcases. The parking is under the building (first come-first serve). It is tight but available. Overall, we would recommend this location.
by A verified traveler
Posted 23 Oct 2024
Great location with Queenstown CBD just across the street. Beautiful views of the mountains. We stayed in the 2 Bedroom Executive suite and it was very spacious. My only negatives would be that inside could use with a revamp and mattresses need to be replaced however would definitely come stay their again. Staff are very friendly and property outside is really well
Maintained.
by A verified traveler
Noisy
Posted 22 Sep 2024 on HotelsYou can hear everything in the hallway. Peoples conversations, elevator, people climbing stairs and walking along the hall. No views but it's a two minute walk to the lake. Mould in the bathroom. Furniture Dated.
Not the most friendly staff. Felt I was getting yelled at when I tried to check in early.
Amazing location. Cosy room. Nice layout. Comfortable Bed. Room was easy to heat/cool.
The tub was nice and deep, a very nice treat after walking.
by A verified traveler
Posted 18 Aug 2024
Property would be great for long term. We only stayed one night. Room was a bit dated and could have done with some maintenance
by A verified traveler
Posted 13 Jul 2024
The rooms are not cleaned properly, hair and food waste on the dinner chair, black unknown stuff spotted on the master room bedsheet, this is so far the worst hotel experience during our family trip all over the world. Especially would like to highlight the arrogant attitude and black face given by the front desk staff on the day we checked out on 3rd July. She rejected to keep the promise of yesterday’s staff promised to let us park until 12:30pm, tried to blame the staff not checking clearly. The reason why we cannot park was because they would have wedding guests to use the car park on the day. But why the hotel customers need to bear the responsibility of mistake made by the staff? Wondering how the hotel management train their employees.
by A verified traveler
Posted 5 Jul 2024 on Wotif
by A verified traveler
Posted 4 Jul 2024
Great location, need to upgrade the tv to handle Netflix etc ,
by A verified traveler
Posted 30 Jun 2024
Clean and affordable/ nice staff
by A verified traveler
Posted 22 Apr 2024
An important thing to be aware of this these units are individually owned and centrally managed. That means, if there is an issue with your unit and you need to move rooms, you will have to pay extra if the only rooms available are more expensive. We were the Executive Studio, and it was right by the stairwell and elevator. Every time someone used the stairs, the wall shook and the doors banged. Every time someone used the elevator, the loud humming noise filled the room. When I asked to be moved, I was told I would have to pay extra as only bigger/more expensive rooms were available. I was also told I should’ve called and said I was a light sleeper so they could’ve helped me select a room. Never in my life have I called a hotel specifically asking for a room that is quiet enough to sleep in, nor did I know the room location in the building prior to booking. My husband, who is a very heavy sleeper, had a terrible nights sleep, too. The next day we were able to be moved into a comparable room, and the rest of the stay was uneventful apart from some issues with the Wifi.
The location is good. The rooms were comfortable and a good size. There is free parking which is a bonus as parking in Queenstown is expensive and difficult. I would recommend checking where the room is located in relation to the stairwell and elevator to avoid the issues we had.
by A verified traveler
Posted 21 Apr 2024
2nd time staying at st james,
Awesome location and apartment was very clean and had plenty of room
Highly recommend
