Ratings based on 673 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
need update
by A verified traveler
Posted 27 Sep 2024
Under renovation on a few floors - always a beautiful stay. We travel to Queenstown every year and always stay here - brilliant!
by A verified traveler
Posted 1 Sep 2024 on Wotif
Close to all ammenities
by A verified traveler
Great Hotel
Posted 28 Aug 2024 on HotelsGreat Hotel, central to everything especially if you want to catch shuttled to MT. Rooms large and comfy. Always get a welcome when we artive into hotel.
Comment from Hotel Management
29 Aug 2024 by Pradnya, Hotel Management
Bonjour Melanie,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found our hotel to be centrally located. It's great to know you appreciated the spacious and comfortable rooms, as well as the warm welcome from our team upon your arrival. We look forward to welcoming you back on your next visit!Kind Regards,Pradnya LohateFront Office Manager
by A verified traveler
Posted 21 Aug 2024
A 5 Star hotel in a great location. Large comfortable room with underfloor heating in bathroom. Excellent service at reception and restaurant which served a wide variety of food including eggs as you like them.
Comment from Hotel Management
23 Aug 2024 by Pradnya, Hotel Management
Bonjour Michael,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and appreciated the comfort of our rooms, especially the underfloor heating in the bathroom. It's also great to know that our location, service, and the variety of food at our restaurant met your expectations.Our team takes pride in ensuring every guest has a memorable experience, so your kind words mean a lot to us. We look forward to welcoming you back for another excellent stay soon!Kind regards,Pradnya LohateFront Office Manager
by A verified traveler
Posted 21 Aug 2024
Great position and service. Only drawback was the age of the rooms
Comment from Hotel Management
23 Aug 2024 by Pradnya, Hotel Management
Bonjour Mohammed,Thank you for your feedback! We're glad to hear you enjoyed the location and our service. We appreciate your honesty regarding the room's age. We're pleased to inform you that we have already completed partial refurbishments of our guest rooms and plan to have all rooms fully refurbished by mid-2025. We hope to welcome you back soon to experience the updates!Kind regards,Pradnya LohateFront Office Manager
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Pradnya, Hotel Management
Bonjour Frank, Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us. Your feedback is incredibly valuable and motivates our team to keep delivering excellent service. We look forward to welcoming you back soon!Kind Regards,Pradnya LohateFront Office Manager
by A verified traveler
Posted 30 Jul 2024 on Wotif
Well located to all amenities.
All staff friendly and extremely helpful
Comment from Hotel Management
2 Aug 2024 by Pradnya, Hotel Management
Bonjour Robert, Thank you for your kind words! We're delighted to hear that you found our location convenient and our staff friendly and helpful. We look forward to welcoming you back soon!Kind Regards,Pradnya LohateFront Office Manager
by A verified traveler
Posted 30 Jul 2024
Great luxurious hotel in the heart of Queenstown. Came here as a little treat to myself while away on business and was delighted with every aspect.
Comment from Hotel Management
2 Aug 2024 by Pradnya, Hotel Management
Bonjour Janine,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and that we could provide a delightful experience during your business trip. We look forward to welcoming you back for another luxurious stay in the heart of Queenstown. Safe travels!Kind Regards,Pradnya LohateFront Office Manager
by A verified traveler
Posted 6 Jul 2024 on Hotels
