Ratings based on 765 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 10 Dec 2024
Old fittings in the washrooms
But room is quiet and nice
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 4 Dec 2024
Great place to stay.
by A verified traveler
Posted 1 Dec 2024
Missed some of the basic things in this price. Microwave was mising in room.
Room didnt have locks in bathrom door. Big privacy issue for a family. Not everyone is a couple.
No allotted parking for guests. Guests with rooms had to park outside while temporary guests were parking inside.
Overall terrible management.
by A verified traveler
Posted 1 Dec 2024
Horrible service and the room is dark and terrible and it needs updating and should not be put on market for customers! Hopeless!
The room has outdated taps and it was very terrible. The staff was rude and they didn’t have basic amenities like TV in the room.
by A verified traveler
Posted 1 Dec 2024
We had a lovely one night stay at Sherwood but it could have been slightly better.
We did message ahead of time as it was our anniversary, and we were told that a note would be made of this on our booking and then nothing was done on arrival.
The bed was very comfy and the rooms cosy. The service was good too. There was a function which was very loud, so we requested a fan to be brought to the room which was promptly given to us.
Parking was a bit of a challenge, we had to do a couple of loops to try and find a car park as it was so busy.
A good stay and I would recommend, but just a couple of areas that could be improved :)
by A verified traveler
Posted 26 Nov 2024
Great value stay everything had been thought of.
by A verified traveler
Posted 21 Nov 2024
This eco friendly property is overpriced. Mountain View rooms don't really have the view. The Spanish speaking person at friend desk was rude. Food options were decent but there was a lot of wait time. Bed was comfortable and room was spacious.
Comment from Hotel Management
16 Dec 2024 by Sherwood, Hotel Management
Hi Naveen, thank you so much for your recent visit and review. I'm sorry the room allocated to you didn't have the view you were expecting but I can assure all are mountain view (and some even lake & mountain view). I'm gutted you felt the team member was rude and will be following up on this promptly. I'm so glad you enjoyed the comfort of the rooms and should you be opened for a return visit please contact me directly. Kind regards, Marina
by A verified traveler
Posted 20 Nov 2024
This is my go to place every time i come to Queenstown. It is cozy, warma nd welcoming. The people are friendly and accomodating. Also adore their commitment to sustainability and community. Highly recommend!
