Ratings based on 530 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pune
Posted 27 Sep 2024
The staff Miss Katherine was very helpful on arrival. Esp its remarkable for the one on working holidays.
All fascillities excellent. cooking , laundry etc
by A verified traveler
Posted 21 Sep 2024
Comfy bed! Quick responses to emails and friendly service.
by A verified traveler
Posted 10 Aug 2024
Great view of the lake and mountains from our room and we were so close to the city centre. Staff were super friendly and accommodating. Would highly recommend.
Comment from Hotel Management
13 Aug 2024 by Team Lomond Lodge, Hotel Management
Thank you for your lovely review of Lomond Lodge, we are so happy that you enjoyed your stay with us. We look forward to having you back in the future.
by A verified traveler
Posted 2 Aug 2024
Great place to stay. Right downtown and in walking distance to everything downtown.
Comment from Hotel Management
4 Aug 2024 by Team Lomond Lodge, Hotel Management
Thank you for your lovely review of Lomond Lodge. We look forward to welcoming you back again in the future.
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Victor Oliveira, Hotel Management
Thank you for your lovely review of Lomond Lodge. We are happy that you enjoyed your stay with us and we look forward to welcoming you back in the future.
by A verified traveler
Posted 23 Jun 2024
Best location and nice staff. Room is clean. Highly recommend
Comment from Hotel Management
24 Jun 2024 by Team Lomond Lodge, Hotel Management
Thank you for your lovely review of Lomond Lodge. We are so happy that you enjoyed your stay with us and look forward to welcoming you on your next visit to Queenstown.
by A verified traveler
Posted 7 Jun 2024
We'll definitely be back again, it was really a comfy stay.
Comment from Hotel Management
7 Jun 2024 by Lomond Lodge Staff, Hotel Management
Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations.Our team works hard every day to provide a unique and memorable experience for our guests, and your words of appreciation truly mean a lot to us.We look forward to welcoming you back again in the near future! Please don't hesitate to reach out if you need anything.Warm regards from Lomond Lodge!
by A verified traveler
Posted 31 May 2024 on Wotif
Amazing location with a beautiful view of the lake. Very comfortable beds
Comment from Hotel Management
31 May 2024 by Lomond Lodge Staff, Hotel Management
Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations.Our team works hard every day to provide a unique and memorable experience for our guests, and your words of appreciation truly mean a lot to us.We look forward to welcoming you back again in the near future! Please don't hesitate to reach out if you need anything.Warm regards from Lomond Lodge!
by A verified traveler
Improved
Posted 20 May 2024 on HotelsStarted off badly. The reception was closed at 4pm which was a cold reception after a long day travelling. The room could have been cleaner. Nevertheless, I enjoyed my 2 nights at the lodge and the girl in the reception was actually a huge embassador for your company
Comment from Hotel Management
31 May 2024 by Lomond Lodge Staff, Hotel Management
Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations.Your satisfaction is our top priority, and we take your comments very seriously. We would like to extend our sincerest apologies for any inconvenience or disappointment you may have experienced during your stay.Our team works hard every day to provide a unique and memorable experience for our guests, and your words of appreciation truly mean a lot to us.Once again, we apologize for falling short of your expectations, and we hope to have the chance to make it right in the future.Warm regards, Lomond Lodge.
by A verified traveler
Posted 14 May 2024 on Wotif
Was too loud with drunk residents within the lodge, coming in at late night. Staff did not assist. Didnt change soaking wet bathmat (shower doesn't seal properly).
Don't bother going here.
Comment from Hotel Management
19 May 2024 by Victor Oliveira, Hotel Management
Hi Alain, We are sorry that you did not have a great stay. Our team is available 24 hours a day, ready to assist our guests. Unfortunately, we did not receive any complaints during your stay. To make sure we have all the information, we would love to hear directly from you what happened so we can find a way to improve.
