Ratings based on 735 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
5 minutes walk to town center
by A verified traveler
Posted 26 Nov 2024
Stayed in the service apartments- was a little hard to find as we had to get the keys from reception and then hard to get up the steps with our suitcases to our apartment
Comment from Hotel Management
26 Nov 2024 by Reservations, Hotel Management
Thank you for your feedback! It's a great reminder for us to highlight the stairs at our property. We appreciate your understanding and hope you had a pleasant stay overall!
by A verified traveler
Posted 18 Nov 2024
We had the best stay here! A clean affordable space. It was central, only being less than a 5min walk into the town centre, and there was free accessible parking. Staff were also lovely and helpful. We will definitely book here again next time we are down!
Comment from Hotel Management
19 Nov 2024 by Reservations, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had such a great stay with us. It's fantastic that you found our location convenient and enjoyed the clean, affordable space. Our team always strives to provide excellent service, so it's lovely to know you found them helpful. We can't wait to welcome you back on your next visit! Safe travels until then!
by A verified traveler from Endeavour Hills
Posted 13 Nov 2024
The property is very basic, no air-condition, you can hear your next door when they talk and they do shower.
Comment from Hotel Management
13 Nov 2024 by Reservations, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 7 Nov 2024
Hotel was clean and well maintained. I liked the on site laundry. There was no towel/room cleaning service and I found it difficult to keep towels dry between uses. Soundproofing was not great. Most perplexing thing was the bathroom which was most impractical I have ever encountered. Zero room for toiletries next to sink so toothbrush/contact lenses etc had to be stored on window ledge which was the other side of the toilet. What could possibly go wrong......??
Comment from Hotel Management
9 Nov 2024 by Reservations, Hotel Management
Thank you for taking the time to share your feedback about your recent stay. We’re glad to hear that you found the hotel clean and well maintained, and that you appreciated the convenience of the on-site laundry facilities.We apologize for the inconvenience caused by the lack of towel and room cleaning service. Your comments about the soundproofing and bathroom layout are also noted. We strive to provide a comfortable experience for our guests, and we appreciate your suggestions regarding the bathroom storage. We will certainly take your feedback into consideration as we continue to improve our facilities. Thank you once again for your valuable insights, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 6 Nov 2024
Needs updating for sure. Price was good. Black hairs in the bathroom si nk when we arrived. Arrived at 3.30 our room wasn't ready. Location was good.
Comment from Hotel Management
6 Nov 2024 by Reservations, Hotel Management
Thank you for your feedback! We appreciate your comments about the pricing and location. We're sorry to hear that your room wasn’t ready upon arrival and that you found the bathroom unsatisfactory. Cleanliness is a top priority for us, and we will address this issue with our housekeeping team. We hope to have the opportunity to provide you with a better experience in the future. Thank you again for your input!
by A verified traveler
Posted 29 Oct 2024
Staff not really friendly. Microwave broken tho was working.
Comment from Hotel Management
30 Oct 2024 by Reservations, Hotel Management
Thank you for your feedback. We’re sorry to hear about your experience with our staff and the microwave. We strive to provide excellent service and will address these issues promptly. Your comments help us improve, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 28 Oct 2024
Bed was very comfortable and the room was very quiet at night. Easy walking distance to the main CBD.
Comment from Hotel Management
30 Oct 2024 by Reservations, Hotel Management
Thank you for your kind words! We’re delighted to hear that you found the bed comfortable and enjoyed the quietness of the room at night. It’s also wonderful to know that our location made it easy for you to explore the main CBD. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Oct 2024
Rooms are good albeit compact, bathrooms are certainly bijou and not designed for those with long legs
Comment from Hotel Management
30 Oct 2024 by Reservations, Hotel Management
Thank you for your feedback! We’re glad to hear you found the rooms good. We understand that the bathrooms are on the smaller side and appreciate your input regarding their design. Your comments help us improve, and we hope to welcome you back for another stay soon!
by A verified traveler
Posted 21 Oct 2024
The staff is really friendly and accommodating. The room is clean and spacious.
Comment from Hotel Management
30 Oct 2024 by Reservations, Hotel Management
Thank you for your kind words! We’re delighted to hear that you found our staff friendly and accommodating, and that you enjoyed the clean and spacious room. We look forward to welcoming you back for another great stay!
