Ratings based on 45 Verified Reviews

4.5 out of 5
83% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 6 Oct 2024
Great 3 bdrm apartment for our stay. Very conveniently located within a 10 min walk to the Queenstown CBD. Easy offstreet parking. Good communication with the operators who ensured everything was perfect
Comment from Hotel Management
6 Oct 2024 by The Team at Staysouth, Hotel Management
Kia Ora Graeme, Thank you for taking the time to review your stay with us at 22 Hallenstein Street. We're thrilled to hear that you loved your stay, and we look forward to welcoming you back in the near future. Safe travels and kind regards, The Team at Staysouth
5 out of 5
by A verified traveler

Posted 25 Mar 2024
Everything was as expected.
Comment from Hotel Management
26 Mar 2024 by The Team at Staysouth, Hotel Management
Hi Christine, thanks for taking the time to review your stay. We're thrilled to hear you enjoyed your stay. It was a pleasure to host you here in Queenstown, we hope to welcome you back sometime in the future. :)
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jan 2023 on Hotels
4 out of 5
by A verified traveler

Posted 2 Dec 2022 on Wotif
Excellent property in great condition. Close to the town (although uphill if you are walking). The house had really good cooking utilities. A huge shoutout to the excellent staff - one of which even dropped a portacot off to us on her way home in the rain. The only downside was there was a few chores we were required to complete on the way out the door (e.g. dishes, rubbish), despite being told that housekeeping were coming at 10am sharp.
Comment from Hotel Management
7 Dec 2022 by The Team at Staysouth, Hotel Management
Kia Oar Anthony, Thank you for taking the time to review your stay with us at 22 Hallenstein Street. We're thrilled to hear you loved the location and the facilities, and we have passed your kind words on regarding our staff member and the delivery of the porta-cot after hours. Thanks again, and we hope to welcome you back to Queenstown and a Staysouth Property in the not-so-distant future. Kind regards, The Team at Staysouth
4 out of 5
by A verified traveler

Posted 7 Feb 2021
The property was very modern and set on a nice quiet street. The master bed was very uncomfortable and sagged badly in the middle. The bed sheet was torn and stain when we arrived and had to contact the company, who replaced the sheet. The kitchen had everything that you could possibly need and there was a washing machine and dryer.
Comment from Hotel Management
7 Feb 2021 by The Team at Staysouth, Hotel Management
Kia Ora, Thank you for taking the time to review your stay with us at 22 Hallenstein Street and great to hear you thought the apartment was modern, well equipped and in a good location. We apologise profusely once again for the torn sheet; our linen is laundered by a third party company and whilst these instances are very uncommon, we accept that this should have been noted prior to your arrival. We most certainly hope the quick turn around was sufficient. As for the bed itself, we have forwarded these claims on to our operations team for further inspection. Guest satisfaction and comfort are two of our major priorities, and we strive for perfection. Thanks again for taking the time to review your stay with us and we very much hope to welcome you back to Queenstown and 22 Hallenstein Street in the not so distant future. Kind regards, The Team at Staysouth
4 out of 5
by A verified traveler

Posted 24 Jan 2021
Good location , handy to town . Had good kitchen facilities , heat pump and gas fire . It does need some maintenance . The lawn area was overgrown and needed tidying up . Bedroom sliding door was seized and wouldn’t open . Kitchen tap was loose , the silicone around the bench tops wa failing , curtains wouldn’t open properly . In general it needs some overdue maintenance
Comment from Hotel Management
26 Jan 2021 by Sonya, General Manager, Hotel Management
Thank you for your feedback - we really value any comments our guests make as they do assist us with maintaining the overall apartment presentation and to ensure guests are comfortably accommodated On this occasion, several things were amiss and so we will work with our tradesmen partners and the property owner to address these with urgency between bookings We are delighted to read that you enjoyed the warmth and well provisioned kitchen as well as the close location to downtown Queentown. Thanks again and we hope to see you again another time in the future Kind regards From The Staysouth Team
5 out of 5
by A verified traveler from Thames Coromandel

Posted 16 Dec 2020
We liked the proximity of the property lovely walk to town. The spaciousness of the property fitted the group that we traveled down with. Handy easy to use kitchen and all the facilities easy to use, Garden view was a little disappointing as not much garden and being a fussy gardener love my lawns mowed, but it didn't affect our stay. Thanks again for all the communication to make things easy for us, Will stay again and recommend it to family and friends :)
Comment from Hotel Management
16 Dec 2020 by The Team at Staysouth, Hotel Management
Hi Neil, Thank you for taking the time to write a review for your stay with us at 22 Hallenstein Street Apartment G3. We're thrilled to hear you loved the location, kitchen and general facilities and we're sorry to hear about the standard of the lawn. We are always looking for areas we can improve on, and this will be addressed with our operations team to make sure the garden is kept in tip-top shape in the future. Thanks again, and we very much hope to welcome you back to Queenstown and 22 Hallenstein Street sometime in the near future. Kind regards, The Team at Staysouth
5 out of 5
by A verified traveler from Wellington NZ

Posted 26 Oct 2020
They did the little things - like had washing powder and dishwasher tablets for use. Quality property and great location!
Comment from Hotel Management
29 Oct 2020 by The Team at Staysouth, Hotel Management
Hi Grant, Thanks for taking the time to review your stay with us at 22 Hallenstein Street. Great to hear you thought the accommodation was of high quality and that the little additions made the apartment entirely practical. We'd love to welcome you back sometime in the near future and we wish you safe onward travel. Kind regards, The Team at Staysouth
5 out of 5
by A verified traveler from Tauranga

Posted 7 Oct 2020
We had a great week long stay in one of the 3 bedroom apartments. We are a family of four and the aprtments were pefetc as a base of operations for our Central Otago holiday. The apartment (G3) was large and well equipped. Expedia advertised the apartment as inclusive of breakfast which turned out to be incorrect. We contacted Expedia NZ about this but (unsurprisingly as they have a poor record of customer interaction away from their website) they failed to respond. Despite that Stay South (who manage the apartments) honoured the inclusion and left us a ton of breakfast goodies which enabled us to self-cater. Big ups to Stay South for their integrity. The only minor issue is the apartments location up a steep hill which precluded us from walking into town due to health conditions for one family member so we drove in and parked easy enough (it's literally a 2 minute drive to town). Thoroughly recommend this complex. Cheers.
Comment from Hotel Management
7 Oct 2020 by The Team at Staysouth, Hotel Management
Hi Dean, Thank you for taking the time to review your stay with us at 22 Hallenstein Street, Apartment G3. We are humbled by your kind words and glad we could resolve the breakfast inclusion issue. We wish you safe onward travel and very much hope to welcome you back to Queenstown and 22 Hallenstein Street in the not so distant future. Kind regards, The Team at Staysouth
5 out of 5
by A verified traveler

Excellent apartment

Posted 15 Sep 2020 on Hotels
Excellent apartment!
Comment from Hotel Management
20 Sep 2020 by The Team at Staysouth, Hotel Management
Hi BJ, Thanks for letting us know you enjoyed your time with us at 22 Hallenstein street. We wish you safe onward travel and hope to welcome you back sometime in the near future. Kind regards, The Team at Staysouth
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