Ratings based on 993 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Nathan, Hotel Management
thank you for leaving a rating and taking the time, we hope you enjoyed your stay
by A verified traveler
Posted 19 Nov 2024
Stayed on the ground level apartments. Great location but the rooms are very average to be nice. No air conditioning (that works or from this decade). Amenities really poor and bathroom terrible.
Great location but if I had my time again I’d book another hotel.
Comment from Hotel Management
21 Nov 2024 by Nathan, Hotel Management
Thank you for taking the time to share your review. I appreciate the issues you have highlighted
by A verified traveler from Sechelt
Posted 19 Nov 2024
It looks run down and cost a lot for very average conditions on the lake which was nice. About 750 meters from downtown
Comment from Hotel Management
21 Nov 2024 by Nathan, Hotel Management
Thanks for your review. I do appreciate your feedback as this allows us the chance to work on the areas that require attention
by A verified traveler
Posted 1 Nov 2024
Standard room was more basic, on the 6th floor by restaurant, very loud hallway music, which was loud even in the room, only one power point in the room, would not book this room again, shame as other rooms and stays have been good.
Comment from Hotel Management
10 Nov 2024 by Rydges Queenstown Team, Hotel Management
Thank you for your feedback. We’re sorry to hear that your recent stay didn’t meet your expectations. We understand how disruptive noise can be, and we apologize for the hallway music affecting your comfort. Your comments regarding the power point and room layout are appreciated, and we’ll certainly look into ways to improve these aspects. We're glad to hear that your previous stays were positive, and we hope to have the opportunity to welcome you back and provide a more enjoyable experience. Please don’t hesitate to contact us directly for any future bookings, and we’ll ensure a room that better suits your preferences.
by A verified traveler
Posted 28 Oct 2024
The rooms are not sound proof at all, we could hear conversations next door so clearly. Not great for a relaxing stay or sleep
Comment from Hotel Management
1 Nov 2024 by Nathan, Hotel Management
Thanks for your review. I do appreciate your feedback as this allows us the chance to work on the areas that require attention. Please rest assured that I have taken your comments on board and passed on to the relevant department.
by A verified traveler
Posted 18 Oct 2024
Construction on site where I paid $25 a day for parking and didn't feel comfortable parking my Porsche there.
My toilet was used in my room while we were out and the smell when we returned was unbearable. I do understand that people need to go when they need to go but not in a room that has guests in. Not acceptable
Comment from Hotel Management
21 Oct 2024 by Nathan, Hotel Management
thank you for your comments, sorry to hear you was not comfortable leaving your porsche in our carpark next to our renovations.we will be investigating the toilet to see if there is a maintenance issue, our staff are very unlikely to use a guest toilet whilst on shift,
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Nathan, Hotel Management
thank you for taking the time to leave a rating Debra, we look forward t greeting you again soon
by A verified traveler
Posted 6 Oct 2024
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Comment from Hotel Management
21 Oct 2024 by Nathan, Hotel Management
thank you for your positive remarks, we are glad to see you had a nice time in Queenstown
by A verified traveler from Pukekohe
Posted 4 Oct 2024
I feel the room was poor standed,
No aircon No exbelair fan.
Sorry for the money, not sure if we would be back to stay there ??
Comment from Hotel Management
21 Oct 2024 by Nathan, Hotel Management
Thanks for your review. I do appreciate your feedback as this allows us the chance to work on the areas that require attention. It is important to us that all our guests enjoy their stay with us
by A verified traveler
Posted 1 Oct 2024
Close to everything, normal hotel noises, nice bed.
Comment from Hotel Management
21 Oct 2024 by Nathan, Hotel Management
Thanking you for your positive words, I was pleased to read we were able to meet your expectations and you enjoyed our hospitality
