Ratings based on 1,185 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2024
Shower in bathroom was so messy - water everywhere due to the shower curtain being used rather than the shower shown in property pictures.
Comment from Hotel Management
7 Dec 2024 by The Peppers Beacon Team, Hotel Management
Dear Greace,Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the shower and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 1 Dec 2024
Staff helpful
Comment from Hotel Management
4 Dec 2024 by The Peppers Beacon Team, Hotel Management
Dear Ian,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by The Peppers Beacon Team, Hotel Management
Dear Phillip Adams,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by The Peppers Beacon Team, Hotel Management
Dear Phillip Adams,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 13 Nov 2024
The proximity to shops and restaurants is good. Cleanliness of the rooms not good. View from the second floor of rooms is disappointing due to the building in front. Gardens beautiful Floors and kitchen were never cleaned. Dirty dishes left. Disappointing. Only one night did they do a turn down service. Not sure if we would revisit. Reception staff were good
Comment from Hotel Management
29 Nov 2024 by The Peppers Beacon Team, Hotel Management
Dear June,Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 19 Oct 2024
Stayed 9-14/10/2024 rented a 3 bedroom apartment. View was fabulous and location a short walk to town. There is parking on the street as thd property charges $22 a night for parking and if you have a big car the spaces are very tight to get into. Lounge room had a wonderfull gas fire
Comment from Hotel Management
21 Oct 2024 by The Peppers Team, Hotel Management
Dear Craig,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 8 Oct 2024
Great location and spacious bedrooms. No heated towel rail in bathroom and no privacy curtains in the lounge area of the two bedroom unit were disappointing
Comment from Hotel Management
12 Oct 2024 by The Peppers Team, Hotel Management
Dear Joanna,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by The Peppers Beacon Team, Hotel Management
Dear kylie strelow,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Peppers Beacon Team
by A verified traveler
Posted 21 Sep 2024
Very disappointed with our room (ground floor 108). We paid extra for a lake view room, but this room only gave an obstructed view - cars were always parked out front and difficult to see between the trees. Nothing like the advertised pictures, which were higher levels. Worse though, was that if the curtains were open anyone walking or driving past could see in. As there was no storage space (only 1 small hanging robe in the bedroom) we put clothing in the dining room buffet and on the table. Again, this meant keeping the curtains closed.
Another concern was getting into and out of the shower. As a 55 year old with short legs, I literally had to climb into and out of a sloping bath. Very dangerous - a safety concern - as no non-slip mat provided.
When we checked in, we asked for any other room, but we're informed that because we checked in so late (around 3pm - check in from 2pm) all other room had been taken. Basically told 'too bad.
Don't pay for a lakeview, unless it is guaranteed to be 2nd floor or above and confirm what room you will be allocated. When I reviewed check in, via Expedia, I received an email saying that management would be informed. Have not heard anything from Peppers management.
Certainly not impressed with the room or the service we received. Plenty of other apartments in Queenstown with stunning lake views.
Comment from Hotel Management
21 Sep 2024 by The peppers beacon team, Hotel Management
Dear Kylie, Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Good sides and where to improve
Posted 8 Sep 2024 on HotelsStaff were friendly, view from living areas of accommodation was stunning , shower water pressure was good, fireplace works well, as well as air conditioner. Shower doors closed tightly.
Meanwhile the dishwasher was very smelly (greasy smell), as well as range hood. No action from property team following reported to reception so that we purchased a dishwasher cleaner (cost $10). We washed grease filters of range hood first, then cleaned dishwasher with purchased dishwasher cleaner.
Another interesting feature was that there was no door tag for Do Not Disturb.
Carpet also looked dated.
Comment from Hotel Management
16 Sep 2024 by The Peppers Team, Hotel Management
Dear Henry,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
