Ratings based on 999 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from jacksonville
Posted 17 Nov 2024
***
Comment from Hotel Management
30 Nov 2024 by Beth - Front Office Manager, Hotel Management
Dear Yogita,Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Beth - Front Office Manager, Hotel Management
Dear Sherry,Thank you for the fantastic review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Beth - Front Office Manager, Hotel Management
Dear Judith,Thank you for the great review of Hotel St Moritz! We hope to see you again in beautiful Queenstown very soon.
by A verified traveler
Posted 5 Nov 2024
Hotel had maintenance and room was located under the restaurant.
Comment from Hotel Management
8 Nov 2024 by Beth - Front Office Manager, Hotel Management
Dear Kenneth,Thank you for staying with us at Hotel St Moritz. We are glad to announce that the scaffolding works outside the rooms has finished. Thank you for your feedback and we hope you will stay with us again in the future.
by A verified traveler from Carlingford
Posted 1 Nov 2024
Great service and convenient location but still quiet. Short walk into town. Property is aging but has a very chalet feel.
Comment from Hotel Management
2 Nov 2024 by Beth - Front Office Manager, Hotel Management
Dear Kea,Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and the convenient location. We hope to see you again very soon.
by A verified traveler
Posted 21 Oct 2024
Our room was directly above the HVAC plant so was a little noisey during the night.
Comment from Hotel Management
23 Oct 2024 by Beth - Front Office Manager, Hotel Management
Thank you for sharing your experience. We apologize for the noise during your stay—it’s not the restful environment we strive for. Your feedback is invaluable, and we’ll investigate and work on finding solutions to minimize noise in that area. We hope to have the opportunity to provide you with a more peaceful stay in the future!
by A verified traveler
Posted 18 Oct 2024
It was our second time staying here and we absolutely love it
Special shout out to maddie at the front desk who went above and beyond for us during our stay
Comment from Hotel Management
19 Oct 2024 by Beth - Front Office Manager, Hotel Management
Thank you for your fantastic feedback, we’re so glad to hear you enjoyed your stay with us. Thank you for your kind words about Maddie, I will be sure to share them with her! We can’t wait to welcome you back for more memorable moments.
by A verified traveler
Posted 17 Oct 2024
The room itself was good however we paid extra for a lake view room for it to be partially obstructed by scaffolding. We were also woken up by construction noise/workers each day. We weren’t advised of the obstructed view or construction prior to our arrival or at check in, had we have known we would have booked elsewhere or chosen a different room type.
Comment from Hotel Management
19 Oct 2024 by Beth - Front Office Manager, Hotel Management
Dear Steph, My sincere thanks for your recent stay & for your candid comments in regards to the upgrade that is currently taking place. We have made every effort to ensure that all arriving guests are aware of the works underway, and I'm sorry that the email didn't reach you. Steph your experience of us is not reflective of the standards to which we aspire, so I look forward to the opportunity to demonstrate our very attentive and genuine service should we be fortunate to have you for a return stay in future.
by A verified traveler
Posted 8 Oct 2024
Excellent staff, spacious rooms. Had renovations when we stayed so view was obstructed but we were told prior to arriving.
Comment from Hotel Management
12 Oct 2024 by Beth - Front Office Manager, Hotel Management
Dear Fiona,Thank you for your great review of Hotel St Moritz! We look forward to welcoming you back to Queenstown soon.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Beth - Front Office Manager, Hotel Management
Dear Myung Joon,Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon.
