Ratings based on 984 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ypsilanti
Posted 29 Dec 2024
Pretty grotty, but acceptable for the price.
Comment from Hotel Management
29 Dec 2024 by surjit, Hotel Management
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great price. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided "pretty grotty)- hotel is under renovation- to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
by A verified traveler
Posted 27 Dec 2024
Good budget stay, breakfast is fine. Clean rooms.
Comment from Hotel Management
28 Dec 2024 by surjit, Hotel Management
Dear Sreejth, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fine breakfast, clean room and great price besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
by A verified traveler
Posted 27 Dec 2024
Told me last minute that it was a 100$ deposit after I paid the amount for the room and I called and asked no one told me that it was a 100$ deposit to get the room when I got there
Comment from Hotel Management
28 Dec 2024 by surjit, Hotel Management
Dear Monieka, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as 100 deposit not liked( while we clarify that deposit is fully refundable on departure) .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
by A verified traveler
Posted 26 Dec 2024
We were not happy with the area or condition of the hotel. Reviews mentioned bed bugs. We want our money back. We did not stay there.
Comment from Hotel Management
27 Dec 2024 by surjit, Hotel Management
Dear Michael , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as did not like area or condition of hotel. Hotel is under renovation. We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
by A verified traveler
Posted 24 Dec 2024
Loud noise at night from the traffic. Everything is old and beat down. Shower didn’t get full pressure. Bed cover had a cigarette hole in it when we arrived.. people smoking around building. Generally terrible
Comment from Hotel Management
24 Dec 2024 by surjit, Hotel Management
Dear Joshua, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as noisym low pressure in shower, cigarette hote in bed cover,.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
by A verified traveler
Posted 23 Dec 2024
Nice place
Comment from Hotel Management
23 Dec 2024 by surjit, Hotel Management
Dear Jamilah , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
by A verified traveler
Posted 21 Dec 2024
Shower was leaking
Comment from Hotel Management
22 Dec 2024 by surjit, Hotel Management
Dear Michael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
by A verified traveler
Posted 20 Dec 2024
Insufficient TP, the only thing SLOWER than the backed up sink was the Wifi that couldn't let us stream on our laptop
Comment from Hotel Management
21 Dec 2024 by surjit, Hotel Management
Dear Todd, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as slow drainange from sink and slower wifi.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
by A verified traveler
Posted 17 Dec 2024
A lot of problems inside the room. One example would be hard to shut the door
Comment from Hotel Management
17 Dec 2024 by surjit, Hotel Management
Dear Roy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as problems inside room- hard to shut door.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by surjit, Hotel Management
Dear Carolyn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
