Ratings based on 1,000 Verified Reviews
2.5 Room cleanliness
2.7 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Feb 2023
When I arrived at the hotel, the hotel had been shut down. And a couple hours before I arrived, i got an email from expedia which said that my reservation had been cancelled, so i reaches out to expedia travel agent at the expedia apps. And I informed the agent regarding the email, and the agent said that my reservation still on going and they sent me recofirmation and they said that I will not have any problem and just go directly to the hotel. And I went as told to the hotel and arrived there. And the hotel is shut down for a refuge camp for the last two months. And I reached out to expedia by email and chatting, and couple replies and said they are still checking on the matters. And until now i havent got any answer.
Comment from Hotel Management
1 Mar 2023 by Manager, Hotel Management
Hello Lasma Frianty,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests expectations. We hope you will give us a chance to redeem ourselves in the future.
by A verified traveler
Posted 3 Jan 2023
Comment from Hotel Management
7 Mar 2023 by Manager, Hotel Management
Hello Aliaa,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
by A verified traveler
Posted 23 Dec 2022
No continental breakfast, Three dollar 💵 sodas
Comment from Hotel Management
24 Dec 2022 by Manager, Hotel Management
Hello Mickey,We appreciate the comments, especially with regards to your opinion of our breakfast. We hope to someday have another opportunity to host your stay.
by A verified traveler
Posted 22 Dec 2022 on Hotels
Comment from Hotel Management
24 Dec 2022 by Manager, Hotel Management
Hello Evangelos,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
by A verified traveler
Posted 20 Dec 2022 on Hotels
Comment from Hotel Management
22 Dec 2022 by Manager, Hotel Management
Hello Marien,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
by A verified traveler
Posted 18 Dec 2022
Noisy heat system. Candy and trash left on the ground. Yellow fluid on the toilet. Big dirty stain on the blanket, so as the curtain.
Comment from Hotel Management
19 Dec 2022 by Manager, Hotel Management
Hello Yu, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.
by A verified traveler
Posted 16 Dec 2022 on Hotels
Comment from Hotel Management
18 Dec 2022 by Manager, Hotel Management
Hello Didimo,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
by A verified traveler
Posted 14 Dec 2022 on Hotels
Comment from Hotel Management
16 Dec 2022 by Manager, Hotel Management
Hello Ruben, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
by A verified traveler
Run-down Hotel
Posted 12 Dec 2022 on HotelsI prepaid for the room and when I checked-in the required a $60 cash deposit to get back in the morning. I was initially sent to a room and when I entered there were bags of trash on the floor but then realized someone was in the shower and that it was occupied. I was given another room with stains on the carpet and just generally run-down and unclean. I'm surprised Wyndham would put their name on a hotel of this quality.
Comment from Hotel Management
13 Dec 2022 by Manager, Hotel Management
Hello Jarrett, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
DO NOT BOOK
Posted 12 Dec 2022 on HotelsWhen you arrive you can tell it just looks dirty. We did not necessarily care to much about that since we said it may be nicer on the inside but we were wrong. They took a cash deposit of $60 from us and stated we would get it back at checkout. Checkout time came and we had a early flight and no one could be found so we waited until we couldn't anymore because we didn't want to miss our flight. I left the key upfront nd then they had the audacity to call me while at the airport asking if we were going to come back for it. I explained to him that we looked for him and could not wait any longer or find him. He offered no way to get to give us our money back. No one ever came and cleaned our room, there was tape over the fire alarms, heat unit was broken. Overall just horrible place to stay.
Comment from Hotel Management
13 Dec 2022 by Manager, Hotel Management
Hello Guest, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
