Ratings based on 987 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Daytona Beach
Posted 17 Nov 2024
by A verified traveler from Woodhaven
Posted 12 Nov 2024
Nices area
by A verified traveler
Posted 12 Nov 2024
The room was clean and comfortable, and the breakfast buffet was a plus. Dinner at Marbella Restaurant next to the lobby was delicious and very convenient. Parking is convenient, but the lot is tight and maneuvering is difficult. Overall, it's a great and convenient place to stay.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
5 Nov 2024 by GM_Best Western , Hotel Management
Thank you for the great rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!
by A verified traveler
Posted 25 Oct 2024
I was not pleased with the room. The bathroom was extremely small and hardly no room to close the door. The TV worked sporadically. The lotion dispenser was emptied. Finally the room was located across where cars ran over medal plates that were so loud and kept us up through out the night. The hotel was not cheap.
Comment from Hotel Management
5 Nov 2024 by GM_Best Western , Hotel Management
Susan, thank you for sharing your experience with us. We're truly sorry to hear that your stay did not meet your expectations. Your feedback regarding the room size, bathroom issues, and noise disturbances is invaluable, and we will certainly address these concerns with our team. We aim to provide a comfortable and enjoyable stay for all our guests, and it’s clear we fell short in your case. We appreciate you bringing this to our attention, and we hope for the opportunity to improve your experience in the future.
by A verified traveler
Posted 24 Oct 2024
It was okay
Comment from Hotel Management
25 Oct 2024 by GM_Best Western , Hotel Management
Hello Abdul, thanks for the review and rating. If there are any aspects of your stay you'd like to elaborate on, we'd love to hear!
by A verified traveler
Posted 24 Oct 2024
It was nice, quiet near the hotel and the transportation was convenient, but one inconvenient thing was that it was a narrow parking lot
Comment from Hotel Management
25 Oct 2024 by GM_Best Western , Hotel Management
Hi Min Seok, Thank you for sharing your thoughts with us. We’re glad to hear that you enjoyed the quiet atmosphere and found the transportation convenient. We understand that parking can be a bit tricky, and we appreciate your feedback on the narrow lot. Your experience is important to us, and we’re always looking for ways to improve our services. We hope you’ll consider staying with us again in the future, and we’ll strive to make your next visit even better!
by A verified traveler
Posted 21 Oct 2024
I did not like the sink out of the bathroom, and the AC was not working; we were hot all night. The staff is very kind, especially those in the breakfast area. The breakfast was good, and it was ready before 7 (the front desk staff said no, but actually, it was open before 7), in case you needed to leave early. It was really good.
Comment from Hotel Management
5 Nov 2024 by GM_Best Western , Hotel Management
Hi Dinorah, thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the breakfast and found our staff to be kind and helpful. However, we sincerely apologize for the issues you experienced with the sink and the AC during your stay. Your comfort is very important to us, and we appreciate you bringing these concerns to our attention. We’ll be addressing them to ensure a better experience for our guests in the future. Thank you for your understanding!
by A verified traveler
Posted 20 Oct 2024
Bathroom was so small you could barely close the door for privacy. Stained walls too. I was woken up by a strange noise that occurred every 2-3 minutes from 5-10 am (and then we left). It sounded like garbage cans being pulled or a pulley. We could not figure it out. We just wanted to sleep in!
Comment from Hotel Management
5 Nov 2024 by GM_Best Western , Hotel Management
Kerri, thank you for sharing your experience with us. We truly apologize that your stay did not meet expectations, particularly with the bathroom size and the noise disruption. We understand how important a comfortable environment is for our guests. Your feedback is invaluable as it helps us identify areas needing improvement. We’re actively working to address these issues to enhance our guests’ experiences. We appreciate you bringing this to our attention and hope you might consider giving us another chance in the future.
by A verified traveler
Posted 19 Oct 2024
Rooms were nice, in a safe and quite area
Comment from Hotel Management
25 Oct 2024 by GM_Best Western , Hotel Management
Thank you for your fantastic review, Derrick! We're thrilled to hear that you enjoyed your stay and found our rooms to be nice and the area safe and quiet. It's always our goal to provide a comfortable and peaceful environment for our guests. Your feedback is invaluable to us and motivates our team to keep delivering excellent experiences. We hope to welcome you back soon for another great stay!
