Ratings based on 309 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
"Had an excellent stay at The Queen Phillippa. The room was clean and comfortable, and the staff were warm and welcoming. Breakfast was top level with plenty of choice, and the location is ideal for work at the Port.
by A verified traveler
Posted 27 Sep 2024
Nothing unique
Comment from Hotel Management
30 Oct 2024 by Amanda, Hotel Management
Thank you for rating us with 4/5. We really appreciate it.
by A verified traveler
Posted 30 Aug 2024
There are few places on the Isle Sheppey, the place of my birth, that to my mind would not be the perfect place to visit Hart Ferry being one of the few exceptions. Until now Queenborough would not be my first choice as a place to stay, but the Queen Phillippa changed my perception. Yes, there was confusion regarding whether payment in full or part when I first arrived. That is possibly down to my not fully understanding the Expedia booking system.
The room allocated was sparkling clean and while the view was not outstanding (the site of a rusting barge in a tidal creek when the tide was out, was not the most alluring, but probably better that what guests had. But the room was clean, tidy, functional, the bed was comfortable and everything was sparklingly clean! I would have proferred a more comfortable pair of pillows, but that is a matter of personal taste. I could not sit at the desk with my knees under the table because of its design (the table not my knees!). The restaurant fare was not haute cuisine, but neither was it unacceptable. The steak I had on the first evening was cooked to perfection and almost melted in the mouth, The choice of a large or a small cooked breakfast was perfect (with the option of removing items that were not to one's taste).
My one complaint is that guests of a larger size (big rather than tall) risk being trapped either entering or exiting the shower due to restricted access offered by the sliding door in my room.
Comment from Hotel Management
5 Sep 2024 by Molly , Hotel Management
Thank you John, for your 5/5 review. We are glad you enjoyed your stay with us! Thank you for being patient as I tried to work out the difference with Expedia regarding your payment, it is much appreciated. I will pass on the good feedback to our housekeeping team as i'm sure they will really appreciate all their hard work being noticed. I'm really glad you enjoyed your food, and a little bias, but I do agree, the steak is always cooked to perfection, which makes for a great dining experience. Please let us know if/when you are returning for another stay and we will be able to accommodate a room with a larger shower area, if you request upon making your reservation. We would be happy to help.Thanks again,Kind regards
by A verified traveler
Posted 27 Aug 2024
Ideal for boat trip to sea forts
Comment from Hotel Management
27 Aug 2024 by Molly , Hotel Management
Thank you for your kind review, we look forward to seeing you again soon.Kind regardsMolly
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by queenphillippa, Hotel Management
Thank you for leaving a great review
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Amanda, Hotel Management
Thank you very much for rating us with 10/10, we really appreciate your review, and hope that you will stay with us again, if you are in the area.Best wishesAmanda
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Amanda, Hotel Management
Thank you for taking the time to leave a review, and for rating us with 10/10!We are very pleased that you enjoyed with your stay with us, and we hope you'll visit us again.Kind regardsAmanda
by A verified traveler
Excellent
Posted 10 Aug 2024 on HotelsGreat location, superb food with friendly service.
Fantastic for the price.
Comment from Hotel Management
21 Aug 2024 by Amanda, Hotel Management
Thank you so much for your wonderful review of our B&B, we really appreciate it. It's great to hear that you loved the location, and were pleased with your meals and the service you received during your stay. We hope to welcome you again.Kind regardsAmanda
by A verified traveler
Short Break
Posted 7 Aug 2024 on HotelsHotel was comfortable, nice and clean.The staff were very friendly and very helpful. The room was nice and large and the view was straight over the main entrance looking onto the main road and little park just outside. The food at dinner was very good and there was a good choice for breakfast which was great.
Comment from Hotel Management
7 Aug 2024 by Amanda, Hotel Management
Thank you for leaving us a review, and for rating us with 10/10! We really appreciate it.We are pleased that you enjoyed your stay with us and were made to feel welcome. I have also passed your compliments onto the restaurant staff.We hope you will stay with us again.Kind regardsAmanda
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Amanda, Hotel Management
Thank you for rating our B&B. We hope you enjoyed your stay with us, and will stay again if you are in the area.
