Ratings based on 992 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Precioso los alrededores. Excelente las piscinas.
by A verified traveler
Posted 13 Oct 2024
Got to the property was ignored by the staff.
One person on the phone, another two in an office behind talking and laughing.
The room had a weird smell and the bathroom was dirty. The room didn’t have all working lights so it was a little dark. The pool was good and so was the restaurant.
by A verified traveler
Posted 3 Oct 2024
The around areas are quite and peaceful.
by A verified traveler
Posted 2 Oct 2024
They need to improve security (they need security guards, specially during nights)
by A verified traveler from New castle
Posted 28 Sep 2024
Love it. Excellent place to stay with closed beaches, restaurants & shopping store's. If I can gave this hotel a 500 stars I would. Outstanding place to stay.
Comment from Hotel Management
1 Oct 2024 by Administración Hotel El Guajataca, Hotel Management
¡Muchísimas gracias por tan amables palabras! Nos alegra profundamente saber que disfrutó su estadía y que nuestra ubicación cercana a playas, restaurantes y tiendas le fue conveniente. Su entusiasmo es realmente motivador para todo nuestro equipo.Estaremos encantados de recibirle nuevamente en el futuro, y aunque no podamos recibir 500 estrellas, su satisfacción es lo más valioso para nosotros.Atentamente,
by A verified traveler
Posted 27 Sep 2024
Tiene un ocean view increíblemente hermosa. Muy cerca de lugares históricos como El Túnel.
Comment from Hotel Management
1 Oct 2024 by Administración Hotel El Guajataca, Hotel Management
¡Muchas gracias por su reseña! Nos alegra mucho que haya disfrutado de nuestra vista al océano y la cercanía a lugares históricos como El Túnel. Es un placer para nosotros ofrecer una experiencia única en un entorno tan privilegiado.Esperamos poder darle la bienvenida nuevamente en su próxima visita.Atentamente,
by A verified traveler
Posted 26 Sep 2024
Excelente para pasar tiempo en pareja !
Comment from Hotel Management
1 Oct 2024 by Administración Hotel El Guajataca, Hotel Management
¡Muchas gracias por su comentario! Nos alegra saber que disfrutó su tiempo en pareja con nosotros. Siempre es un placer ofrecer un ambiente ideal para el descanso y la tranquilidad.Esperamos tener el honor de recibirles nuevamente en el futuro.Atentamente,
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Administración Hotel El Guajataca, Hotel Management
Thank you so much for your perfect 10/10 rating! We’re thrilled to know that you had a great experience with us. Your feedback encourages us to continue providing the best service possible. Should you return to the area, we’d love to welcome you back for another wonderful stay.Warm regards,
by A verified traveler
Posted 17 Sep 2024
Staff not very attentive,
Comment from Hotel Management
17 Sep 2024 by Administración Hotel El Guajataca, Hotel Management
I’m sorry to hear that you found our staff to be less attentive than expected. Your feedback is important to us, and we’ll be sure to address this with our team to ensure we improve in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience on your next visit.Best regards,
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Administración Hotel El Guajataca, Hotel Management
Thank you so much for the perfect rating! We’re delighted to know you had a great experience. If there's anything else you need or if you have any feedback, feel free to let us know. We look forward to your next visit!Best regards,
