Ratings based on 997 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Absolutely great location
Comment from Hotel Management
19 Dec 2024 by Anais, Hotel Management
Dear Ms. Strehlow! We wanted to take this occasion to sincerely thank you, from all of us here at Quebec City Marriott Downtown, for your feedback ! It means so much to our team, and we are really glad that you had a wonderful stay. We are looking forward to welcoming you again in a near future! Best regards
by A verified traveler
Posted 17 Oct 2024
The hotel has a great location close to every amenity. Room was clean and comfortable staff friendly.
Comment from Hotel Management
18 Oct 2024 by Anais, Hotel Management
Dear Ms. Johnsen, We wanted to take this opportunity to thank you for your feedback! It really means a lot that our guests have a wonderful stay with us! Moreover, if you ever feel like sharing what would have made your stay a perfect 5/5 for you concerning the amenities, don't hesitate to reach to us at our hotel, to discuss it by e-mail or by phone. Thank you, and we hope to have the pleasure of welcoming you again in the future. Best regards,
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Thomas, Hotel Management
Dear Mme. Ross!We wanted to take this occasion to sincerely thank you, from all of us here at Quebec City Marriott Downtown, for your feedback !It means so much to our team, and we are really glad that you had a wonderful stay.We are looking forward to welcoming you again in a near future!Best regards
by A verified traveler
Posted 28 Sep 2024
Our flight was delayed and we arrived at the hotel around midnight. We were told there was no room available!!! Excuse me, I already paid in full in advance! Imagining at 1am we have to take a taxi to go to another hotel, and I have to pay the taxi fee. It was a terrible experience. Be aware when you book this hotel, you may not have your room.
Comment from Hotel Management
6 Oct 2024 by Thomas, Hotel Management
Dear Qian,We sincerely apologize for this experience. Due to unforeseen circumstances, we had to relocate you to another hotel in accordance with Marriott standards, in order to ensure appropriate accommodations. We understand how frustrating this situation may have been, and this is not the type of experience we wish to provide to our guests.We hope to have the opportunity to regain your trust in the future and provide you with a stay that meets your expectations. Please do not hesitate to contact us directly so that we can discuss this and provide you with a satisfactory solution.Regards,
by A verified traveler
Posted 20 Sep 2024
Amenities were not up to a Marriott standard - staff made up for it
Comment from Hotel Management
21 Sep 2024 by Thomas, Hotel Management
Dear Mr. Kent, We wanted to take this opportunity to thank you for your feedback! It really means a lot that our guests have a wonderful stay with us! Moreover, if you ever feel like sharing what would have made your stay a perfect 5/5 for you concerning the amenities, don't hesitate to reach to us at our hotel, to discuss it by e-mail or by phone. Thank you, and we hope to have the pleasure of welcoming you again in the future.Best regards,
by A verified traveler
Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Thomas, Hotel Management
Dear Katherine! We wanted to take this occasion to sincerely thank you, from all of us here at Quebec City Marriott Downtown, for your feedback !It means so much to our team, and we are really glad that you had a wonderful stay.We are looking forward to welcoming you again in a near future!Best regards
by A verified traveler
Posted 8 Sep 2024
Would not recommend the breakfast at the hotel. Choices limited and expensive. Staff v nice but not enough table servers.
Comment from Hotel Management
9 Sep 2024 by Anais, Hotel Management
Dear Mr. Sahagian! We wanted to take this occasion to sincerely thank you, from all of us here at Quebec City Marriott Downtown, for your feedback ! It means so much to our team, and we are really glad that you had a wonderful stay. We are looking forward to welcoming you again in a near future!Best regards
by A verified traveler
Posted 5 Sep 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by Thomas, Hotel Management
Dear Rafael! We wanted to take this occasion to sincerely thank you, from all of us here at Quebec City Marriott Downtown, for your feedback !It means so much to our team, and we are really glad that you had a wonderful stay.We are looking forward to welcoming you again in a near future!Best regards
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Anais, Hotel Management
Dear Ms. Strickley ! We wanted to take this occasion to sincerely thank you, from all of us here at Quebec City Marriott Downtown, for your feedback ! It means so much to our team, and we are really glad that you had a wonderful stay. We are looking forward to welcoming you again in a near future! Best regards
by A verified traveler
Posted 2 Sep 2024
liked the vicinity to the city core
Comment from Hotel Management
4 Sep 2024 by Anais, Hotel Management
Dear Mr. Simone, We wanted to take this opportunity to thank you for your feedback! It really means a lot that our guests have a wonderful stay with us! Moreover, if you ever feel like sharing what would have made your stay a perfect 5/5 for you, don't hesitate to reach to us at our hotel, to discuss it by e-mail or by phone. Thank you, and we hope to have the pleasure of welcoming you again in the future.
