Ratings based on 1,156 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
I wanted to love this place, it was beautiful. But, travelers take note, if you are coming from America and don’t speak much French there is is 1;2 ratio for good and bad encounters with workers. If you try to speak French they are annoyed if you speak English they are annoyed. Some of the workers were amazing, but some were not and it definitely affected the vibes of our stay. The valet drivers were absolute sweethearts, some people in the restaurant just weren’t and some in the front desk weren’t. Also the safety wasn’t taken into note, we arrived to the hotel late at night to find the front doors still open and the elevators didn’t require a key card up. That was worrying to say the least. I would unfortunately recommend somewhere else and there are hidden fees not advertised when booking.
Comment from Hotel Management
18 Dec 2024 by Marie-Soleil, Front desk agent, Hotel Management
We warmly thank you for sharing your experience at Le Capitole Hotel. We truly apologize if our services did not meet your expectations. We are very sorry to hear that some of the people who served you didn't reach our standard, we will look into that.Regarding the ''hidden fees'', are you talking about the lodging tax? Unfortunately, this is a regional tax and by law, all hotels and accommodations of short stays need to apply this taxe. (It is a 5% lodging tax.)We agree that it should be included with Expedia and we hope this upgrade will be made one day.Lastly, the front desk is open 24 hours, and only the elevator that goes to the restaurant and the bar (those are open for everyone) is unlocked, the one that goes to our guest's room is locked at all times and it only works with your room key. The safety of our guests is and will always be our priority.We try our best to satisfy our guests and we hope you will give us another chance to show you our best.
by A verified traveler
Posted 17 Dec 2024
Staff are friendly and helpful. View from our room is exceptional and very clean. We enjoyed our stay very much.
Comment from Hotel Management
17 Dec 2024 by Le Capitole Hotel, Hotel Management
Dear Mrs Michelle,Thank you very much for your kind words about your stay in our hotel. We are happy to read that you will have unforgettable memories of your recent experience at the Capitole Hotel!We look forward to welcoming you back soon!KristelFront Desk Team
by A verified traveler
Posted 16 Dec 2024
Very nice hôtel and staff are very helpful ... enjoyed my stay and the service, will choose the same hotel next time I visit Québec city.
Thank you very much :)
S.
Comment from Hotel Management
17 Dec 2024 by Front Desk Team, Hotel Management
Dear Mrs Sara,Thank you for choosing our hotel for your stay in Quebec City. Our team makes it a point of honor to offer you the best service. Your support is the best reward of all. We look forward to welcoming you back to Le Capitole Hotel! KristelFront Desk Team
by A verified traveler
Posted 16 Dec 2024
The location is perfect! We were right across the street from one of the Christmas Markets, everything else was 10 to 15 mins walk- Petit Champlain, Toboggan. Excellent restaurant on site and 4 mins walk to Cochon Dingue, amazing breakfast! A lot of cute shops and fun pubs down the way. Thr hotel itself was immaculate and the staf were great!
Comment from Hotel Management
16 Dec 2024 by Marie-Soleil, Front desk agent, Hotel Management
Bonjour,Thank you very much for taking the time to share your experience with us. We were delighted to welcome you and hope to see you again soon at the Capitole Hotel!
by A verified traveler from Bartlesville
Posted 14 Dec 2024
Wonderful location. We did not have a car. Was easily walkable to everywhere we wanted to go. We visited Christmas Markets, le chateau Frontenac, tobagan ride, from Notre-Dame-des-Victoires Church in Place Royale to the end of Rue du Petit-Champlain experienced a true winter wonderland. Also Old Quebec city food & drink waking tour. The on site restaurant and bar were WELL above average. Wonderful staff, clean & quiet. Indoor pool and view from the pool were awesome! Highly recommend!!
Comment from Hotel Management
15 Dec 2024 by Front desk Hotel , Hotel Management
Dear Mrs.Gayle Thank you very much for your kind words about your stay in our hotel. We are happy to read that you will have unforgettable memories of your recent experience at the Capitole Hotel and for all the activities you did during your stay!We look forward to welcoming you back soon!Kind Regards Capitole Hotel
by A verified traveler
Posted 14 Dec 2024
Room was clean & comfortable. The lobby area was great. The location was perfect for walking to the area shops.
Comment from Hotel Management
15 Dec 2024 by Front Desk Team , Hotel Management
Dear Mrs Carla Thank you very much for your kind words about your stay in our hotel. We are happy to read that you will have unforgettable memories of your recent experience at the Capitole Hotel!We look forward to welcoming you back soon!Kind Regards
by A verified traveler from Miami
Posted 12 Dec 2024
Staff and facility, food and area around the hotel are all superb.
Comment from Hotel Management
12 Dec 2024 by Marie-Soleil, Réceptionniste, Hotel Management
Bonjour,Thank you for choosing our hotel for your stay in our beautiful city. Our team makes it a point of honor to offer you the best service. Your support is the best reward of all. We look forward to welcoming you back to Le Capitole Hotel!
by A verified traveler from Fairlawn
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Hatem - Front Desk Team, Hotel Management
Dear sarven,Thank you for choosing our hotel for your stay in Quebec City. Our team makes it a point of honor to offer you the best service. Your support is the best reward of all. We look forward to welcoming you back to Le Capitole Hotel!
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Front Desk Team , Hotel Management
Thank you for taking the time to give us your feedback! We hope that you like your experience at the Capitole Hotel.Kind Regards
by A verified traveler
Posted 2 Dec 2024
Nice hotel. Very good location.
Comment from Hotel Management
2 Dec 2024 by Marie-Soleil, Front desk agent, Hotel Management
Bonjour,Thank you very much for taking the time to share your experience with us. We were delighted to welcome you and hope to see you again soon at the Capitole Hotel!
