Ratings based on 1,167 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 3 Nov 2024
I reserved a room with view to Old Quebec and was given a room on the bottom floor with a grass view. The room was nothing like in the photos. We had to downgrade to have a room on a higher floor. The room and hallways have a dirty smell. The toilet was dirty, and the bathroom had a shower curtain that made me feel like I was in a one star hotel . For almost $500 dls a night, I expected more.
Comment from Hotel Management
3 Nov 2024 by Lorine - Front Desk Supervisor, Hotel Management
Bonjour,We are sorry to read that your stay did not live up to your expectations. The room you had first was the room you had booked despite being on a lower floor. Our team offered you a second option which you accepted and seemed quite happy with the change. To apologise for not being able to accommodate you in a room of the same category on a higher floor, as they were all occupied, we also offered you two breakfasts. Unfortunately you did not give us any feedback on the cleanliness of your room. We could have rectified this if we had known.We hope to be able to welcome you again so that we can offer you a service that lives up to what we wish to offer our customers.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Le Capitole Hotel Team, Hotel Management
Dear Mr Peter,Your note tells us that your stay went well, and we are glad that your stay was as expected. Thank you for staying with us at the Capitole Hotel!KristelFront Desk Team
by A verified traveler from Rapid City
Posted 31 Oct 2024
Beautiful hotel. Courteous front desk. Very convenient to depart next day for scheduled cruise
Comment from Hotel Management
31 Oct 2024 by Front Desk Team, Hotel Management
Dear Mr/Mrs Janet,Your note tells us that your stay went well, and we are glad that your stay was as expected. Thank you for staying with us at the Capitole Hotel!Kristel
by A verified traveler
Posted 27 Oct 2024
Convenient location. Walking distance to Old Quebec City. Near to restaurant, coffee store and souvenir shop. Will stay again at this hotel in the future.
Comment from Hotel Management
28 Oct 2024 by Front Desk Team, Hotel Management
Thank you for your comment. We are greatful that you like your experience at the Capitole. Hope we see you again for your next stay Kind regards
by A verified traveler
Posted 26 Oct 2024
Israel, the concierge, was amazingly helpful and went out of his way to make sure you have a great time.
Comment from Hotel Management
26 Oct 2024 by Front Desk Team, Hotel Management
Dear Mr HowardYour comments are great! We will make sure to let Israel know about it to congratulate them and thank them for making your stay better.Kristel
by A verified traveler from Blainville
Posted 24 Oct 2024
First time at the Capitole Hotel with VIP Guests. Got there and a bit lost waiting for someone to show up for valet parking but the service was great as long someone was there. Checkin was great and got 4 coupons for drinks at Bar. Bar is very limited but was shocked that when we order the free 4 drinks that we were told it was limited to 12.50$ each when no cocktail or mix drink was there for anything at that price level so we were charge an extra 8.50$ each for Gin/Tonic. What a joke this VIP coupons were. The A/C was terrible and locked into American Temp F instead of C" We put at 67f and always stay at 70f so not comfortable. The beds were not soft and my feeling it was past its time. We bought coupons for breakfast downstairs but in all honesty Il Thetro breakfast is not fresh (fruits) and we git server hard bread like it was re-heat. Have breakfast somewhere else. We booked the big rooms and the view of another red building. Room 310/311 has no view. Strange hotel you have to go to 7th floor to lobby and rooms is another section which has no exit to outside and you always have to go back to 7th floor pass reception to take another elevator to get out. Did not enjoy because of these pitfalls and price were same levels as higher end hotels. But location was super.
Comment from Hotel Management
28 Oct 2024 by Marwa, Hotel Management
Bonjour,Thank you for taking the time to share your experience at the Capitole Hotel. We value your feedback, as it helps us improve our services and ensure the highest level of guest satisfaction.We are pleased to hear that you found our check-in process efficient and appreciated the service provided by our team. However, we sincerely apologize for the inconveniences you encountered during your stay, particularly regarding the valet service, bar experience, air conditioning, and breakfast quality.Your comments about the drink coupons have been noted, and we will review this aspect with our management team to ensure clearer communication regarding their usage. Additionally, we regret that the air conditioning and bedding did not meet your comfort expectations, and we will investigate these issues promptly.We are also sorry to hear that the breakfast did not meet your standards. We take pride in offering fresh and high-quality food options, and your feedback will be addressed with our culinary team to ensure improvements are made.Thank you for your observation about the layout of the hotel. We strive to create a seamless experience for our guests, and we will consider your suggestions as we continue to enhance our facilities.We are delighted that you enjoyed our prime location, and we hope you might consider staying with us again in the future. Please feel free to reach out directly if you decide to return, as we would be happy to ensure a more pleasant experience.Warm regards,
by A verified traveler from Newton
Posted 20 Oct 2024
Everything was updated and clean. The staff was friendly and accommodating. Great bar drinks too!
Comment from Hotel Management
23 Oct 2024 by Charles-Antoine, Hotel Management
Dear Jose,We are glad to read about your stay with us! I will certainly pass on the good comment.See you soon!
by A verified traveler
Posted 20 Oct 2024
Great stay
Comment from Hotel Management
20 Oct 2024 by Lorine - Front Desk Supervisor, Hotel Management
Bonjour,Thank you for taking the time to let us know how your stay went. We look forward to welcoming you back to the Capitole Hotel!
by A verified traveler
Posted 19 Oct 2024
Beautiful hotel and great location. A bit of a maze but everything was excellent.
Comment from Hotel Management
20 Oct 2024 by Lorine - Front Desk Supervisor, Hotel Management
Bonjour,We are pleased to read that your stay went well. It's true that our hotel is particular about traffic in our establishment due to our two buildings.We look forward to welcoming you back to the Capitole Hotel!
