Ratings based on 842 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
An old house turned into a boutique hotel. Staff attentive and polite, right across the Fairmont and just a few blocks from the Quebec epicenter. Can’t give all the stars I would like when rooms are not well cleaned (you can step into debris when you walk barefoot inside your room). You need to place a “service” sign in your room door if you want it serviced, if you forget, they won’t do it. Staff will leave after 8 pm and you are on your own. Parking is around the block and not connected to the property which is not convenient and there is no elevator, meaning that if you are not on the first floor, you will have to carry all your luggage 2 or 3 floors up, so plan accordingly. For $375 tax & fees we were expecting more.
Comment from Hotel Management
18 Dec 2024 by Paul, Hotel Management
Dear Alenai,Thank you for your stay and your comment. We are delighted that you enjoyed the quality of our welcome.We're disappointed about the rest of the rating. We must clarify a few things indicated on our website and on-site for our future guests.Parking is on the hotel grounds, outside. Access is along the side of the hotel, about fifteen meters.We don't have an elevator, as the house is 150 years old and not designed for one (it has only two floors).Reception is open from 7:00 a.m. to 8:30 p.m.; an application and emergency number are available outside these hours.Housework is done every day on request at no extra charge. Why on request? Because many of our customers, aware of our commitment to more sustainable tourism, no longer want us to clean their rooms daily.Regarding the debris you mentioned, we ask our guests (in winter) not to enter the rooms with their shoes on, as our century-old wooden floors don't like snow or salt. You didn't follow this recommendation, so even though we vacuumed every day we did your room, some gravel and salt remained. That's why we provide our customers with trays.Nothing is too severe, but we like things to be unambiguous ;-)Best regards
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Paul, Hotel Management
Thank you
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Paul, Hotel Management
Madam,Thank you for your comment, which in no way reflects your experience at the hotel but only your frustration at having to pay for the damage and uncleanliness you left there.Learn to behave with dignity, and then you can teach hoteliers.Never to see you again.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Paul, Hotel Management
Thank you Nels
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Paul, Hotel Management
Thank you
by A verified traveler
Posted 9 Oct 2024
This property is located in Old Town Quebec. It’s within walking distance to numerous restaurants and shops. The room and bathroom are somewhat small but well appointed. There’s no coffee or fridge in the room but coffee and a continental breakfast (separate charge) was available. The hotel did provide a small fridge to our friends who needed to store medication. The staff were wonderful and helpful. We would stay there again.
Comment from Hotel Management
9 Oct 2024 by Paul, Hotel Management
Hello Deborah,Thank you for your stay and your comment.We want to clarify a few things for our future travelers and your next stay.We have 6 types of rooms, with sizes ranging from 130 ft2 to 550 ft2. This gives everyone a choice according to their budget to stay with us.As part of our commitment to responsible, sustainable tourism, we have decided to stop systematically equipping all rooms with refrigerators. Although refrigerators are only used in 5% of rentals, they consume 50% of a room's energy.For those who wish, we provide mini-fridges, which our staff can install without any major handling and are readily available for a few dollars.Nespresso coffee machines are available in all suites; for other rooms, we have a Nespresso machine available free of charge in the hotel lobby.We hope these explanations will be helpful for your future stay with us. We appreciate your understanding and look forward to welcoming you again.Best regards
by A verified traveler
Posted 6 Oct 2024
Fantastic service from the good people at the Nomad Hotel. They even encouraged me as I attempted my high school French.
The hotel has old-world charm and is tastefully updated. Our room was incredibly clean, and surprisingly quiet despite being on the ground floor.
The location was great for being able to access all that Old Quebec has to offer.
Thanks for such a great stay.
Comment from Hotel Management
7 Oct 2024 by Paul, Hotel Management
Your French was perfect!Thank you for your stay and your much-appreciated comment.See you soon
by A verified traveler
Posted 5 Oct 2024
Newly remodeled, upscale property; excellent location for walk to dining, quaint historic streets. Private parking lot.
Comment from Hotel Management
5 Oct 2024 by Paul, Hotel Management
Dear Diane,thank you for your reservation and your comment. We are glad you enjoyed your stay in Quebec City and appreciate our facilities.We look forward to seeing you again.
by A verified traveler
Posted 5 Oct 2024
Very quaint and quiet property. Perfect location to experience Old Quebec City. Staff is very attentive, friendly and helpful.
Comment from Hotel Management
5 Oct 2024 by Paul, Hotel Management
Dear Richard,On behalf of the entire team, we thank you for your comment.See you soon
by A verified traveler
Posted 2 Oct 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by Paul, Hotel Management
Thank you Michael
