Ratings based on 1,832 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
There was no spa, liek the pictures, the pool was cold and the bottom was full of bumps from the linner.
The staff at checkin didn’t even say hi or even look at me.
The water for my bath was cold,
by A verified traveler
Posted 12 Nov 2024
It’s close to high voltage power lines. During my stay there was construction going on. At the end of the hallway, the door was not even there, just a plywood board.
Comment from Hotel Management
14 Nov 2024 by Stéphanie, Hotel Management
Thank you for your feedback but we have not been renovating for over 6 months. We have freshly redone corridors and two new floors with new rooms! Kind regards,
by A verified traveler
Posted 12 Nov 2024
Great hotel!
Comment from Hotel Management
12 Nov 2024 by Félix, Hotel Management
Hello,Thank you for taking the time to share your comments following your stay. We are happy to hear that you enjoyed it. Hopefully we will have the chance to welcome you again soon.Best regards,Félix DésiletsSuperviseur à la Réception
by A verified traveler from Boisbriand
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Félix, Hotel Management
Bonjour,Nous vous remercions d’avoir pris le temps de partager votre note d’appréciation, nous sommes heureux d’apprendre que vous avez apprécié votre séjour. Au plaisir de vous accueillir à nouveau !Cordialement,Félix DésiletsSuperviseur à la Réception
by A verified traveler
Posted 2 Nov 2024
Always hate the heating system-noisy
Comment from Hotel Management
3 Nov 2024 by Félix, Hotel Management
Hello,Thank you for taking the time to share your appreciation following your stay. We are happy to hear that you enjoyed it. The heating system should not be noisy, if there is a problem, you can always reach the front desk, it will be a pleasure to assist you. Hopefully we will have the chance to welcome you again soon.Best regards,Félix DésiletsFront Desk Supervisor
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Félix, Hotel Management
Bonjour,Nous vous remercions d’avoir pris le temps de partager votre note d’appréciation, nous sommes heureux d’apprendre que vous avez apprécié votre séjour. Au plaisir de vous accueillir à nouveau !Cordialement,Félix DésiletsSuperviseur à la Réception
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Félix, Hotel Management
Bonjour,Nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Nous trouvons dommage de ne pas avoir reçu d’information sur l’évaluation de votre visite, si nous ne connaissons pas ce que nos invités n’apprécient pas de notre établissement, il nous est difficile de nous améliorer. Si vous désirez en discuter avec nous, n’hésitez surtout pas à nous contacter.Cordialement,Félix DésiletsSuperviseur à la Réception
by A verified traveler
Posted 28 Oct 2024
Walking distance to the mall.
Comment from Hotel Management
29 Oct 2024 by Félix, Hotel Management
Hello,Thank you for taking the time to share your comments following your stay. We are happy to hear that you enjoyed it. Hopefully we will have the chance to welcome you again soon.Best regards,Félix DésiletsFront Desk Supervisor
by A verified traveler
Posted 28 Oct 2024
It is a nice property with great location near everything for shopping. Old Quebec is not far nor is center videotron. The only thing is ceontinental breakfast is not included in this price point. You have to pay extra. The breakfast area is also very small and not very inviting to ones wanting to participate on a busy day. However this is a very small minor inconvenience for all the plus you get for your money. Comfortable beds and super quiet rooms in a central location.
Comment from Hotel Management
29 Oct 2024 by Félix, Hotel Management
Hello,Thank you for taking the time to share your comments following your stay. We are happy to hear that you enjoyed it. Hopefully we will have the chance to welcome you again soon.Best regards,Félix DésiletsFront Desk Supervisor
by A verified traveler
Posted 28 Oct 2024
The rooms were very dark. Also the cards to get into the rooms didn’t work and we had to keep going to get them reprogrammed.
Liked that the mall was across the road and we could walk there.
Comment from Hotel Management
29 Oct 2024 by Félix, Hotel Management
Hello,Thank you for taking the time to share your comments following your stay. We are sorry that your stay did not reach your expectations. Concerning the keycards, we had a problem with the system during the week-end which caused some cards to not work very well. The problem was since resolved, but we understand that it may not be the best experience. We understand if you decide not to come back, but we would like to inform you that we have 2 new levels that opened this year with upgraded lighting available. You might feel more confortable in those rooms.Best regards,Félix DésiletsFront Desk Supervisor
