Ratings based on 756 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
The communication was very clear, it is a unique place to stay. The location is good.
Comment from Hotel Management
6 Jan 2025 by Jonathan, Hotel Management
Thank you for your kind feedback! We're so glad to hear that you found the communication clear and that you enjoyed the unique character of our place. We're also happy that the location worked well for you. We hope to welcome you back soon!
by A verified traveler
Posted 4 Jan 2025
Very good locations walking distance to almost all the attractions shopping and churches. What I didn’t like was that there is no staff in the building, the television and telephone in room #9 did not work also have a issue with the showers it was very difficult to adjust to warm waterI was getting only hot water, even the housekeeping that came the next day was getting hard time to adjust it. It’s an older building so you can hear when people goes up and down the stairs. This is a 3 story building with no elevator.
Comment from Hotel Management
5 Jan 2025 by Jonathan, Hotel Management
Thank you for sharing your feedback! We're glad to hear that you enjoyed the location and its proximity to the attractions, shopping, and churches. We sincerely apologize for the inconveniences you experienced regarding the room amenities. Your concerns about the television, telephone, and water temperature have been noted, and we will ensure these issues are addressed with our team. Regarding the building's stairs, we understand how this may have impacted your experience, and we appreciate your understanding of the age of the property. We hope to have the opportunity to welcome you again in the future and provide a more seamless experience.
by A verified traveler
Posted 22 Dec 2024
Stayed in the balcony room. Great view, however there were some surprising things about the room. There were multiple bleach stains on the floor, tacky fridge (felt of place considering the nice Victorian touch and feel in the rest of the room) , unorganized electrical cords running everywhere near the sink, and lastly, the bed was on the incorrect boxspring causing the mattress to sag over about a foot. Washroom was good as well as the view, those are the only two things that seemed to run true to the description / photos of the room.
Comment from Hotel Management
25 Dec 2024 by Jonathan, Hotel Management
Thank you for your detailed feedback. We're glad to hear you enjoyed the view and the washroom. We sincerely apologize for the issues you encountered with the room, as these do not meet the standards we strive for. Your comments regarding the floor, fridge, electrical cords, and bed have been noted, and we will address them with our team to ensure improvements are made. We truly appreciate your input and hope to have the opportunity to provide a more pleasant stay in the future.
by A verified traveler
Posted 21 Dec 2024
Only I like it was “location” other than that it was below the average.
Comment from Hotel Management
25 Dec 2024 by Jonathan, Hotel Management
Thank you for sharing your feedback. We're glad to hear that you appreciated the location. We’re sorry to hear that your experience didn’t meet your expectations, and we’ll certainly take your comments into consideration as we strive to improve. We hope you'll give us another chance in the future.
by A verified traveler
Posted 16 Dec 2024
Excellent location near of touristic places .
Comment from Hotel Management
16 Dec 2024 by Éllie, Hotel Management
Hello Jennifer,Thank you so much for your wonderful 5-star rating! We’re thrilled to hear that you enjoyed our excellent location, and that it was convenient for visiting the nearby tourist attractions. We truly appreciate your feedback, and we look forward to welcoming you back on your next visit.Wishing you all the best
by A verified traveler
Posted 7 Dec 2024
We enjoyed our stay the room was clean great area walking distance to all old Quebec. We had to call the staff since the code to the room got decoded but had know problems getting through and they gave us a new code to use right away. I would stay again
Comment from Hotel Management
9 Dec 2024 by Jonathan, Hotel Management
Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay and found the room clean and the location convenient. We're also glad we could quickly resolve the issue with the room code for you. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 26 Nov 2024
Good
Comment from Hotel Management
26 Nov 2024 by Jonathan, Hotel Management
Thank you for your positive feedback! We are happy to learn you enjoyed your most recent stay with us. We hope to see you again soon!
by A verified traveler
Posted 25 Nov 2024
all good
Comment from Hotel Management
26 Nov 2024 by Jonathan, Hotel Management
Thank you for your positive feedback! We are happy to learn you enjoyed your most recent stay with us. We hope to see you again soon!
by A verified traveler
Posted 17 Nov 2024
Great prompt service. Beautiful location!
Comment from Hotel Management
18 Nov 2024 by Jonathan, Hotel Management
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service and enjoyed the location. We hope to welcome you back soon!
by A verified traveler
Posted 6 Nov 2024
The property is perfectly located, but needs better upkeep and updating. The common areas are not kept very clean. The carpets are stained and the stairs were not vacuumed during the week we stayed at the property.
Comment from Hotel Management
7 Nov 2024 by Jonathan, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you appreciated the property’s location. However, we sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we aim to provide. We will address your concerns with our housekeeping team to ensure that the common areas and carpets are properly maintained moving forward. Your comments are valuable, and we hope to have the opportunity to welcome you again in the future with an improved experience.
