Ratings based on 14 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
The WORST customer service experience ever!!
Posted 6 Mar 2020 on Hotels1st night no hot water. Geyser didn’t work. Aircons don’t work. Cockroaches in room. No soaps, shampoo, etc. They don’t accept cards and only told me this when I wanted to settle my bill the night prior to check out. The owner insisted on me walking almost 2km to go withdraw cash at 9pm. Which was a major inconvenience. I will never stay there again. NEVER!!!
Comment from Hotel Management
19 Mar 2020 by Pat, Hotel Management
Really sorry for your experience Mr. Abdur Rahman
by A verified traveler
Posted 20 Feb 2020
The only setback is failure of management to ensure rooms are cleaned up everyday. Otherwise stay was pleasant
Comment from Hotel Management
21 Feb 2020 by Cindy, Hotel Management
Dear Anonymous,
Thank you for your feedback.
by A verified traveler
Posted 15 Nov 2019 on Hotels
Comment from Hotel Management
18 Nov 2019 by Rupesh, Hotel Management
Thank you for your stay. I hope You had a nice stay. Hope to see you again.
by A verified traveler from Seychelles
Posted 18 Oct 2019
it was descent place, it was close to the main road with easy access.
Comment from Hotel Management
18 Nov 2019 by Rupesh, Hotel Management
Thank you very much for your kind words.
by A verified traveler
Posted 30 Sep 2019
Comment from Hotel Management
2 Oct 2019 by Cindy, Hotel Management
Thanks for your trust, will try to improve.
by A verified traveler
Posted 10 Sep 2019
The location is perfect! Nice property and nice rooms. Liked the balcony.
Comment from Hotel Management
11 Sep 2019 by Cindy, Hotel Management
Dear Anonymous,
Thank you very much.
by A verified traveler
Posted 16 Aug 2019 on Hotels
Comment from Hotel Management
17 Aug 2019 by Cindy, Hotel Management
Dear Anonymous,
Thank you for your feedback, hope that next will be able to do much better.
by A verified traveler
Happy family
Posted 15 Dec 2018 on HotelsGreat, clean and easy
nice reception guy at the night time!
Comment from Hotel Management
19 Dec 2018 by Rupesh, Hotel Management
Thank you for your appreciation.
by A verified traveler
Home away from Home @ La Primerose
Posted 4 Dec 2018 on HotelsA great budget hotel which is very smart and within a safe neighborhood. Few meters from the Chinese Embassy. Amazing restaurants across the road.
There is need to improve wifi
Comment from Hotel Management
5 Dec 2018 by Rupesh, Hotel Management
Thank you for your feedback. Regarding wifi, we have received several complaints and we are upgrading the capacity.
by A verified traveler
Posted 3 Dec 2018
avoid, had to leave early. expedia would not refund despite hotel manager saying he would not charge.
terrible facilities, not clean. mites (yes mites!) on the breakfast rolls. ants in the toilet & sink.
no internet in room or lobby.
Nothing like the expedia advert - so be advised.
Comment from Hotel Management
19 Dec 2018 by Rupesh, Hotel Management
Regardin refund policy, we already have an agreement with Expedia and the client knows about it.
We have basic but essential facilities as we are budget hotel. Every day the rooms are cleaned and re-cleaned if client asked for. However, if the client keep the keys with them we do not clean the room.
We serve fresh food for breakfast and they are prepared in the morning and client know about it.
We faced a problem about internet but it was not due to our system but operator. We have changed operator now and the internet is satisactory.
