Ratings based on 376 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Aug 2024
Hotel smelt, air conditioning didnt work, needs a good clean
by A verified traveler
Posted 13 Aug 2024
The hotel is to the North of Bordeaux city centre. It is few minutes walk to a tram stop for the C Tram line and a 20-25 min tram line into the city.
The hotel pool is good with some sunbeds, and it’s open 11am-9pm with the hotel providing pool towels for free use.
The bedroom on 6th floor look to have been recently refurbished and was comfortable.
The hotel was let down by having not many staff to cover the bar during the day and reception. The breakfast buffet was basic, but there was staff replenishing regularly what was on offer. It was fine.
by A verified traveler
Posted 2 Jun 2024 on Hotels
Staff really friendly/helpful. Outside pool nice. Easy parking and good location for Bordeaux tram system.
Public areas of hotel clean and tidy. Only downside, while room was clean it could have done with a bit of a refurb.
by A verified traveler
Posted 19 May 2024 on Hotels
by A verified traveler from Camarillo
Posted 6 Feb 2024
Dirty place and old, stinky too . They gave me an old room and I complained it wasn’t what I had seen in the website so they move me to a different floor with a new bedroom but still smell like 💩. Don’t book it at this location if you are smart . The ladies managers are very rude -no education .
by A verified traveler
comfortable hotel
Posted 23 Aug 2023 on HotelsComfortable hotel, handy for motorway, food and cleanliness very good
by A verified traveler
Posted 1 Aug 2023
Comment from Hotel Management
3 Aug 2023 by Toute l'équipe du Mercure Bordeaux Lac, Hotel Management
Nous vous remercions d'avoir pris le temps pour l'avis que vous avez laissé sur notre hôtel.Nous espérons vous accueillir à nouveau très bientôt au Mercure Bordeaux Lac !
by A verified traveler
Posted 23 Apr 2023 on Hotels
by A verified traveler
Posted 15 Aug 2022
The staff were really nice and helpful. The pool was well used too but we’ll maintained
Comment from Hotel Management
19 Aug 2022 by Toute l'équipe du Mercure Bordeaux Lac, Hotel Management
Dear Louise,Thank you for your comment, we are glad to know that you have a great stay in our Hotel Mercure Bordeaux Lac. We will be happy to welcome you again !
by A verified traveler
Posted 11 Aug 2022
WE stayed in room 407 and it was very challenging to get the door open.
Comment from Hotel Management
19 Aug 2022 by Mercure Bordeaux Lac Team, Hotel Management
Dear Stephen,Thank you for taking the time to comment your experience at the Hôtel Mercure Bordeaux Lac. Rest assured that we informe technical service of your feedback, and the necessary measures will be take to address the problem and prevent future occurrence.We hope that this point doesn’t mess the rest of your stay and welcome you back soon in the Mercure Bordeaux Lac.
