Ratings based on 1,405 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
This hotel a rounded by many homeless, cooling system had noise and we couldn’t sleep, there was not liquid soap in restroom let alone cream.
Comment from Hotel Management
3 Jan 2025 by Madina, Front desk, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand that the presence of homeless individuals around the hotel was concerning, and we are sorry for any discomfort it caused.Regarding the cooling system, we apologize for the noise that affected your sleep and will investigate this matter to ensure improvements. We would also like to inform you that we do not provide liquid soap in our restrooms, but we will ensure our guests are aware of the available amenities in the future.We truly appreciate your comments and hope to have the opportunity to provide a more comfortable stay for you in the future.
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Madina, Front desk, Hotel Management
We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely apologize for any inconvenience you encountered. We would appreciate it if you could share more details about your stay so that we can better understand the issues and work on improvements. We hope to have the opportunity to make things right in the future. Thank you for your input.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Madina, Front desk, Hotel Management
Thank you so much for your perfect rating! We're thrilled to hear you had an excellent stay. We look forward to welcoming you again soon!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Rokia, Front desk , Hotel Management
Thank you very much for your review. We're delighted that you enjoyed your stay. See you soon!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Madina, Front desk, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all of our guests, and we regret that we fell short in your case.We hope you will consider giving us another chance to improve your stay and provide you with the quality service we are known for.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Madina, Front desk, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. If you would be willing to provide more details, we would greatly appreciate it so we can address any concerns you may have and work to improve our service. Your satisfaction is important to us, and we hope to have the opportunity to make things right in the future.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Rokia, Front desk , Hotel Management
I'm really sorry to hear that your experience wasn't up to expectations. Please let us know if there's anything we can do to improve or assist you further. We value your feedback and hope to have the opportunity to welcome you again.
by A verified traveler
Posted 26 Dec 2024
They have bed bugs
Comment from Hotel Management
26 Dec 2024 by Madina, Front desk, Hotel Management
Thank you for bringing this matter to our attention. We are deeply concerned to hear about your experience. Please accept our sincerest apologies for any discomfort or distress caused during your stay.Please be assured that we take cleanliness and guest safety very seriously. Our hotel undergoes regular inspections and is thoroughly treated to ensure the highest standards of hygiene and safety. We have a professional pest control service that conducts routine inspections to prevent any issues, including bed bugs, from arising.We would like to investigate this matter further and address your concerns. Could you please provide us with more details about your stay, including the room number, so we can conduct a thorough inspection and resolve this issue? We want to ensure that every guest has a comfortable and safe experience.Again, we apologize for the inconvenience, and we appreciate your feedback.
by A verified traveler
Posted 25 Dec 2024
Toilet door broken in our room and no available staff to fix it till the following day, short staffed and parking space are tight.
Comment from Hotel Management
26 Dec 2024 by front desk, Hotel Management
Hello,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the broken toilet door and the lack of available staff to address it immediately. We understand how inconvenient this must have been, and we are sorry that our service was not up to standard during your visit.Regarding the parking, we recognize that space can be limited at times, and we appreciate your understanding. We are actively working on improving our staffing and facilities to ensure a better experience for all our guests.We value your comments and will take them into consideration for future improvements. If you would like to discuss your stay further, please feel free to reach out to us directly.Best regards,
by A verified traveler
Posted 25 Dec 2024
Never coming back.
Comment from Hotel Management
26 Dec 2024 by front desk, Hotel Management
Hello,We are truly sorry to hear about your disappointing experience, and we deeply regret that we did not meet your expectations. Please accept our sincerest apologies for the inconveniences you faced during your stay. We take all guest feedback seriously and will review the issues you've mentioned to ensure they are addressed.We understand your frustration, and while we're saddened that you feel this way, we appreciate you taking the time to share your thoughts. If there’s anything specific we can do to resolve this or if you would like to discuss your experience further, please don’t hesitate to reach out to us.Best regards,
