Ratings based on 1,430 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
I had a terrible stay at this hotel. I was so uncomfortable that I couldn’t even sleep in the sheets out of fear of getting bed bugs. The bed sheets and pillows had stains, the ceiling had yellow water marks, and the wallpaper was peeling off the walls. To make matters worse, the toilet had visible stains on the seat, which were clearly not cleaned. It was absolutely disgusting.
We stayed on the third floor, but the elevator didn’t reach all the floors, so we had to carry our luggage up the stairs. The parking situation was just as bad extremely tight and hard to navigate. If you have a larger car, don’t even bother it’s stressful trying to get in, out, or find a spot.
The breakfast was another disappointment. If you’re not downstairs at 7 a.m. sharp, don’t expect much to be left. By the time we arrived, there was almost nothing available just some bread and pancakes. We ended up having to go out to eat because it was so bad.
If you’re booking this place because it’s cheap, be prepared to get exactly what you pay for. The pictures online are very misleading. The only accurate ones are of the reception area, which does look nice but everything else is a joke. Avoid this place if you can.
Comment from Hotel Management
20 Jan 2025 by Rokia, Front Desk, Hotel Management
Thank you for taking the time to provide us with your feedback. I’m truly sorry to hear that your experience did not meet your expectations and that you encountered several issues during your stay.Regarding the parking, we do have limited spaces available on a first-come, first-served basis. We understand that this can sometimes be a challenge, especially with larger vehicles, and we apologize for any inconvenience this may have caused.As for the breakfast, we offer a continental breakfast, and we strive to provide enough variety for all our guests. However, we understand that it may not have met your expectations on this occasion, and we will look into ways to improve this service. Please know that our housekeeping team performs daily, in-depth cleaning of all rooms, We take all feedback seriously and are committed to improving the guest experience. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to provide a more enjoyable stay in the future.Best regards,
by A verified traveler
Posted 16 Jan 2025
Comment from Hotel Management
17 Jan 2025 by Madina, Front Desk, Hotel Management
Merci beaucoup pour votre excellente évaluation de 5 étoiles ! Nous sommes ravis que vous ayez apprécié votre séjour. Si vous avez d'autres questions ou besoins pour votre prochaine visite, n'hésitez pas à nous contacter. Au plaisir de vous accueillir à nouveau bientôt !
by A verified traveler
Posted 15 Jan 2025
Great area to visit downtown
No bar restaurant as advertised
Sraff and toom were great
Comment from Hotel Management
16 Jan 2025 by Front Desk, Hotel Management
Thank you for your feedback!We’re glad to hear that you enjoyed the downtown area and found our staff and room great. We apologize for any confusion regarding the bar or restaurant. If there's anything else you'd like assistance with or if you have any further questions, please don’t hesitate to reach out. We're here to help!
by A verified traveler
Posted 14 Jan 2025
Construction so early in the morning
Comment from Hotel Management
16 Jan 2025 by Front Desk, Hotel Management
Thank you for sharing your feedback.We apologize for any disturbance caused by the early morning construction. We understand how important a peaceful environment is for our guests and will certainly look into this matter. Please know that we strive to minimize any inconvenience, and we appreciate your understanding. If there's anything we can do to make your stay more comfortable, please don't hesitate to reach out.Best regards,
by A verified traveler
Posted 11 Jan 2025
I stay 8 days but they didn’t provide me a freeze in the room and I have requested but no one care.
Comment from Hotel Management
13 Jan 2025 by front desk, Hotel Management
Dear Mr. Javed,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. Please note that some room types in our hotel do not come equipped with a fridge, which is why it wasn’t available in your room. We understand that this might have been an inconvenience, and we appreciate your understanding.Should you require a fridge in the future, please feel free to let us know in advance, and we will do our best to accommodate your request, subject to availability.We hope to welcome you again soon.Best regards,
by A verified traveler
Posted 10 Jan 2025
Nice place
Comment from Hotel Management
11 Jan 2025 by Fatima, Hotel Management
Thank you for your wonderful review!Hope to welcome you again!
by A verified traveler
Posted 9 Jan 2025
The hotel does not honor what they have advertised on Expedia. The room was very called, so they downgraded us to a smaller warmer room without reimbursement. The breakfast was terrible. They were unprepared to host as many guests as they had in the breakfast area. No coffee, no silverware, no food for everyone. Just awful!
Comment from Hotel Management
10 Jan 2025 by Fatima, Hotel Management
Dear Sasko,We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you encountered with the room, the breakfast service, and the overall experience. We take all feedback seriously and will address the concerns you've raised to ensure a better experience for future guests.We hope to have the opportunity to improve your opinion in the future.Best regards,
by A verified traveler
Posted 7 Jan 2025
Breakfast lacked products and were out of stock service was also very slow , the property was unclean
Comment from Hotel Management
8 Jan 2025 by Front Desk, Hotel Management
Dear Mr. Preeti,Thank you for sharing your feedback with us. We are genuinely sorry to hear that your recent experience at our hotel did not meet your expectations. Please accept our sincere apologies for the issues you encountered during your stay.We understand how important it is to have a well-stocked and efficient breakfast service, and we regret that we fell short in this regard. We are currently reviewing our inventory and service procedures to ensure that these issues do not occur in the future. Additionally, we take cleanliness very seriously, and I will be addressing this with our housekeeping team to ensure that all areas of the property are maintained to the highest standard.Your comments are invaluable to us, and we will work hard to improve in these areas. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable experience.Please do not hesitate to reach out if you have any further concerns or questions.Best regards,
by A verified traveler
Posted 7 Jan 2025
Great environment and nice staff
Comment from Hotel Management
7 Jan 2025 by Rokia, Front desk , Hotel Management
Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. Have a wonderful day!
by A verified traveler
Posted 7 Jan 2025
Hair, nails, condoms etc. found in NEW rooms. This is beyond disgusting.
Comment from Hotel Management
7 Jan 2025 by Rokia, Front Desk, Hotel Management
Hello,We sincerely apologize for the inconvenience. Normally, our housekeeping team does its best to clean the rooms thoroughly and ensure a pleasant environment. We are sorry if you found something unusual.Thank you for your understanding, and we hope the rest of your stay will be more pleasant. Please feel free to contact us if you need anything.Have a great day,
