Ratings based on 622 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
The experience started poorly as we arrived at the hotel. Before we even flew, the hotel messaged to ask when we would be arriving. I gave an estimate of around 10 am arrival. We knew that our room most likely wouldn’t be ready, which was completely fine with us. Our flight happened to be delayed, plus the traffic, we didn’t get to the hotel till around 11:30 am. Upon arrival they said to us that if we pay €30 extra, they could have the room ready in 15, 20 min. I was appalled by this request. This meant that our room was already vacant, and they could and had the resource to clean it, but would only do it if we paid more. Where’s the customer service? Aside from this, if you sleep in, and decide to leave your hotel room late, at around 3pm, don’t expect them to clean your room or refreshen your room without getting a passive aggressive email stating that their housekeeping service is from the morning till 4PM. Yes, you read that right, we left at 3, and while the service is till 4PM, they stated in the email that they won’t clean our room. I’ve never had this problem at any of the hotels that I stayed at.
Pro: very convenient
Cons: can hear the subway line from underground. The air conditioner doesn’t work properly, super hot with no way of turning it down.
by A verified traveler
Posted 18 Jan 2025
Beautiful place, great staff, great location!
Comment from Hotel Management
18 Jan 2025 by Justine MIHCI, General manager , Hotel Management
Dear Lisa,We really appreciate your kind words and are glad you had a positive experience.Looking forward to welcoming you next time. With warmest regards,
by A verified traveler
Posted 13 Jan 2025
Great
Comment from Hotel Management
18 Jan 2025 by Justine MIHCI, General manager , Hotel Management
Dear Pascal,We really appreciate your review! Thank you!Looking forward to welcoming you back very soon. Sincerely,
by A verified traveler
Posted 10 Jan 2025
This was my second stay at Hotel Richepanse and I will be staying here again the next time I’m in Paris. Great location great staff!
Comment from Hotel Management
11 Jan 2025 by Justine MIHCI, General manager , Hotel Management
Dear Marina,Thank you so much for your kind words and for choosing Hotel Richepanse for the second time. We are delighted to hear that you enjoyed our location and our team's hospitality. It means a lot to us that we have became your prefered place to stay in Paris, and we truly look forward to welcoming you back on your next visit. Warmest regards,
by A verified traveler
Posted 6 Jan 2025
Hôtel Opéra Richepanse - All About Profit, Not Hospitality
This hotel prioritizes profit over guest experience, cutting costs at every turn. The staff is shockingly rude, and the service falls far short of its 4-star claims, feeling more like a budget motel.
Avoid this overpriced tourist trap — Paris has far better options.
Comment from Hotel Management
7 Jan 2025 by Chris , Hotel Management
Dear Mrs. Mehr,Thank you for sharing your feedback. We regret to hear that your experience at Hôtel Opéra Richepanse did not meet your expectations. We take pride in offering exceptional service and hospitality to all of our guests, and we are genuinely disappointed to hear that we fell short in your case.While we respect your opinion, we would like to remind you that our pricing reflects the premium location and services we provide, not to mention the considerable effort we invest in maintaining the hotel at a high standard. We are confident that many of our guests would disagree with your assessment, as evidenced by our overall reviews.That said, we will take your comments into consideration as we continue to improve. Should you find yourself in Paris again, we sincerely hope you will choose one of the many options available to you, and perhaps reconsider your judgment based on a wider range of experiences.Best regards,Hôtel Opéra Richepanse
by A verified traveler
Posted 2 Jan 2025
This hotel is the perfect hotel in the city. Very central and clean. Highly highly recommend this hotel.
Comment from Hotel Management
7 Jan 2025 by Chris, Hotel Management
Dear Mrs. Joyce,Thank you so much for your kind words! We are delighted to hear that you found our hotel to be the perfect choice during your time in the city. It’s wonderful to know that you appreciated our central location and cleanliness. We truly value your recommendation and look forward to welcoming you back for another memorable stay.Best regards,Hôtel Opéra Richepanse
by A verified traveler
Posted 27 Dec 2024
Location, location, location! It’s hard to imagine a better spot. The front desk staff, especially Joanne, was incredibly helpful, accommodating, and quick to respond via Expedia messaging. We thoroughly enjoyed our stay!
Comment from Hotel Management
28 Dec 2024 by Justine MIHCI, General manager , Hotel Management
Dear Shahriar,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our prime location-it's always great to know that our guests appreciate it as much as we do. Your kind words about our front desk team, especially Johanna, mean a lot to us. We are delighted that her helpfulness and quick responses via Expedia messaging enhanced your experience. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another fantastic visit in the future. Warm regards,
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Justine MIHCI, General manager , Hotel Management
Dear Sue,Thank you for your feedback! We hope to welcome you back soon for another memorable stay!Warm regards,
by A verified traveler
Posted 23 Dec 2024
Very nice location
Comment from Hotel Management
26 Dec 2024 by Justine MIHCI, General manager , Hotel Management
Dear Sue,Thank you for your feedback! We hope to welcome you back soon for another memorable stay!Warm regards,
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
10 Jan 2025 by Chris , Hotel Management
Merci pour votre avis Dana, on souhaiterai voir plus de détail concernant votre séjour pour que la prochaine fois vous serez plus confortable!
