Ratings based on 675 Verified Reviews

4.7 out of 5
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 18 Dec 2024
Great property. Location was excellent. Directly across from train station and convenient to all shops and restaurants. Staff was friendly and helpful. Room was nice but very small. Bathroom was exceptionally small, but one should not expect a spacious room in Europe. Bed was very comfortable.
4 out of 5
by A verified traveler from Sarasota

Posted 15 Dec 2024
Good location, however our room was right across from the train station and it was loud all night. Besides that it was decent.
Comment from Hotel Management
17 Dec 2024 by Emma, Hotel Management
Dear Guest,Thank you for your feedback. We are delighted to hear that you enjoyed our location less than 10 minutes from the city center and all the christmas markets. We are sorry to hear that you had problems you encountered a problem with noise in your room during your stay. We have taken your comment into account and we hope it did not prevent you from enjoying your stay with us.We are looking forward to welcome you for your next stay in Strasbourg.Kind regards,
4 out of 5
by A verified traveler

Posted 11 Dec 2024
Staff was beyond personable. Made us feel so welcome.
Comment from Hotel Management
17 Dec 2024 by Emma, Hotel Management
Dear Guest,Thank you for your excellent feedback about our hotel. We are pleased to hear that you appreciated the kindness and the professionalism of our staff. At Hotel Tandem, we are always trying to do our utmost for our customers to ensure they have a pleasant stay. We are looking forward to welcome you soon for your next trip in the region.Yours sincerely,
5 out of 5
by A verified traveler

Posted 9 Dec 2024
Excellent from the minute you check in to the minute you checkout. Great proximity to the Christmas markets. Excellent service. Loved it. Great rooms!
Comment from Hotel Management
17 Dec 2024 by Emma, Hotel Management
Dear Guest, Thank you so much for this woneful feedback about our hotel.We are pleased to hear that enjoyed our ideal location near the city center and the train station, as well as the service of our team. We are also delighted to hear that you appreciated very much the comfort of your room.We are looking forward to welcome you soon for your next trip in the region.Best regards,
5 out of 5
by A verified traveler from Long Island City

Posted 3 Dec 2024
The hotel is right next to the train station and within walking distance to the main attractions. The staff were welcoming and helpful and the room was clean and spacious.
Comment from Hotel Management
4 Dec 2024 by Emma, Hotel Management
Dear Guest,We thank you for your excellent feedback. We are delighted to hear that you enjoyed our ideal location near the train station and the city center as well as the professionalism and the kindness of our staff. We are also pleased to hear that you find the room clean and spacious.We look forward to welcome you soon for your next trip in the region.Kind regards,
5 out of 5
by A verified traveler

Posted 27 Nov 2024
Wonderful stay! The only issue was that the air system would default back to heat if AC was selected. When temperature was still 15C outside, heat was unnecessary; and the window couldn’t stay open due to pigeons.
Comment from Hotel Management
2 Dec 2024 by Emma, Hotel Management
Dear Guest,Thank you for your feedback. We are sorry about the AC system. We will pass the information to our technician in order to fix this problem. Moreover, we take note of your feedback and will continue to work to improve our offerings and provide a pleasant stay experience for all our guests. We are pleased to hear that you still enjoyed your stay in Strasbourg.We look forward to welcome you again in our hotel for your next stay in the region.Yours sincerely,
5 out of 5
by A verified traveler

Posted 25 Nov 2024
Really nice hotel in a great location
Comment from Hotel Management
2 Dec 2024 by Emma, Hotel Management
Dear Guest,Thank you for taking the time to share your experience following your stay at the Hotel Tandem. We are delighted to read that you had a pleasant stay, and that you particularly appreciated our ideal location, Place de la gare, less than 10 minutes' walk from the city centre and close to the shops. We hope to have the chance to welcome you again for a future stay.Best regards,
5 out of 5
by A verified traveler

Posted 24 Nov 2024
Really nice, eco-friendly, walking distance to all points of interest car hire train station.
Comment from Hotel Management
2 Dec 2024 by Emma, Hotel Management
Dear Guest,Many thanks for your excellent review of your stay with us at the Tandem Hotel. We are delighted that you had an excellent stay and that you enjoyed our ideal location as well as our eco friendly concept. We are pleased that we were able to provide you with a memorable experience, and we hope that you created some wonderful memories during your stay with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. We appreciate your support and look forward to welcoming you back on your next trip to the region.Best regards,
4 out of 5
by A verified traveler

Posted 24 Nov 2024
Close to shopping area
Comment from Hotel Management
2 Dec 2024 by Emma, Hotel Management
Dear Guest,We would like to thank you for your kind comment about our convenient location near the train station and the city centre. We're glad you found our location ideal for exploring the city and enjoying all its attractions. We also hope to have the opportunity to welcome you back on your next trip to the area.Kind regards,
5 out of 5
by A verified traveler

Posted 17 Nov 2024
Beautiful hotel. Great decoration. Proximity to train station and very quiet.
Comment from Hotel Management
21 Nov 2024 by Emma, Hotel Management
Dear Guest,Thank you for taking the time to share your experience following your stay at Hotel Tandem. We are delighted to read that you enjoyed your entire stay, especially the location less than 10 minutes' walk from the city centre and close to the shops. We are also pleased to hear that you appreciated the decoration. We look forward to welcoming you back on your next trip to the region.Best regards,