Ratings based on 454 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Paul, Hotel Management
Hi Linda, thank you for taking the time to leave a review about our resort, we would love to welcome you again in the future, please stay healthy.
by A verified traveler
Posted 26 Oct 2024
Upgraded to a cabin… wahoo! No heat. Boo!
Comment from Hotel Management
29 Oct 2024 by Sierra, Hotel Management
Hi Karen, We are so sorry you didn't have heat in the cabin.As soon as we received your review, we sent maintenance to check it out straight away and we found no problems with the heating, and we have had a few guests stay in that cabin since you checked out and again, no issues. Sometimes in our newer units such as the one you stayed in, the thermostat may be a little difficult for some people to work. The cabin you stayed in has a very nice fireplace too, which you could have used!If we were made aware of this, we would have been more than happy to show you how to work it!Again, we are very sorry you didn't have the best experience but we hope you will give us a second chance so you can fully enjoy the cabin.All the best,
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Paul, Hotel Management
Dear Andrea,Thanks so much for taking the time to leave a review! We are very happy to hear you enjoyed your stay, we hope you come back and visit us again in the future.
by A verified traveler
Posted 19 Oct 2024
The cabin was well maintained and all the needs of our family. The beds were comfy.
Comment from Hotel Management
20 Oct 2024 by Paul, Hotel Management
Hi Carol, thank you for taking the time to leave a review about our property. We are very happy that you had a good time at our resort, and we will be happy to welcome you and your family in the future, stay healthy.
by A verified traveler from Courtenay
Posted 13 Oct 2024
I’ve stayed twice now with my kids, and will again!
Comment from Hotel Management
14 Oct 2024 by Paul, Hotel Management
Dear Kendy,Thanks so much for taking the time to leave a review! Please let us know you are teh returning guest so we can make sure to upgrade your unit next time. We are very happy to hear you enjoyed your stay, we hope you come back and visit us again in the future.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Paul, Hotel Management
Hey Mackenzie! Thanks for taking the time to leave us such a great review. We love to hear people are enjoying all of our amenities and things we can offer! We hope to see you back again soon.
by A verified traveler
Posted 5 Oct 2024
Staff were lovely, however…waterslide/pool was closed, bathroom fan broken and actually fell down revealing black mold, and the kitchenette suite was without running water for hours.
I emailed management twice after our stay to give feedback and never heard back.
Comment from Hotel Management
8 Oct 2024 by Paul, Hotel Management
Thank you, Fiona, for your feedback and for staying at Riverside Resort. We’re glad to hear you appreciated the friendliness of our staff. However, we’d like to clarify a few points regarding your concerns:Pools and Waterslides: Our pools and waterslides are seasonal and are closed during cooler weather to ensure the safety and comfort of our guests. While we strive to keep our third-party booking platforms updated with this information, it’s also clearly stated on our website. We understand how disappointing it must have been for your family, but we recommend checking directly with the resort for such details when booking through external platforms.Water Outage: The temporary water outage was due to necessary maintenance by the Regional District of Nanaimo, and unfortunately, it was outside of our control. We notified our guests as soon as we were informed, and we regret any inconvenience this caused during your stay.Bathroom Fan and Mold Concern: We have thoroughly inspected the suite following your stay and can confirm that what you saw was accumulated dust, not black mold. Our maintenance team has already addressed this issue, and we have replaced the fan to ensure the room is in top condition for future guests.We appreciate your feedback and want to assure you that we take guest satisfaction very seriously. Our goal is to provide a memorable and enjoyable experience for every guest, and while your stay may not have met your expectations this time, we hope you will consider visiting us again.Thank you,
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Paul, Hotel Management
Dear Tessa,Thanks so much for taking the time to leave a review! We are very happy to hear you enjoyed your stay, we hope you come back and visit us again in the future.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Paul, Hotel Management
Dear Mary Ann,Thanks so much for taking the time to leave a review! We are very happy to hear you enjoyed your stay, we hope you come back and visit us again in the future.
by A verified traveler
Posted 22 Sep 2024
I was absolutely shocked by just how clean the facility was. Spotless kitchen,
Floors and bathroom.
Comment from Hotel Management
24 Sep 2024 by Paul, Hotel Management
Hi Julie, we are glad to read about your experience at our resort, and very happy you enjoyed our beautiful Split-level Condo Unit. You always have a place to enjoy on the beautiful Qualicum Beach, thank you for your preference. Please stay healthy and come back to visit us soon, have a lovely evening.
