Ratings based on 245 Verified Reviews

4.8 out of 5
85% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Lena Lei, Marketing Communications Manager, Hotel Management
Dear guests, we are very happy to receive a full rating from your heart for the hotel. It is a pleasure to see that our ladies and gentlemen are able to provide our guests with the thoughtful and considerate service that we have always emphasized and pursued. From the location and neighborhood, to the rooms, to the amenities, to the restaurants, to the overall ambiance of the hotel, we want to make your stay at The Ritz-Carlton a warm and inviting experience for you and all of our guests. The mission of The Ladies and Gentlemen is to make The Ritz-Carlton a place where guests receive genuine care and comfortable hospitality. It is our great honor to provide you with heartfelt and considerate service, and the hotel's ladies and gentlemen work hard every day in their respective positions, hoping to deliver as much warmth as possible to our guests within their own capabilities, so that they can always feel happy and joyful in their “home away from home”. Your feedback is a testament to their efforts, and I will share your praise with the ladies and gentlemen, as your approval is the driving force behind our continuous growth. Thank you again for sharing your experience with us, and we look forward to welcoming you back for more Ritz-Carlton moments!
5 out of 5
by A verified traveler

Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Lena Lei, Marketing Communications Manager, Hotel Management
Dear guests, thank you very much for staying at The Ritz-Carlton, Chengdu, it is our great honor to receive your heartfelt recognition! From the location and neighborhood, to the rooms, to the amenities, to the restaurants, to the overall ambiance of the hotel, we want to make your stay at The Ritz-Carlton Chengdu a warm and cozy experience for you and all of our guests. The Executive Lounge is a classic Ritz-Carlton experience, where guests with executive privileges can enjoy the comfort and convenience of a hotel-within-a-hotel with five hours of fine dining daily: breakfast, light lunch, afternoon tea, evening cocktails and light bites, and evening liqueurs and desserts. Thank you very much for your compliments to the ladies of the hotel, as well as your affirmation of the hotel's brand and service, which is an honor for the hotel and an inspiration for the members of the hotel team. We will work harder to bring you and your guests more attention to detail, high quality and classic Ritz-Carlton services. We look forward to seeing you again, and you may want to slow down your steps and experience the classic “Ladies and Gentlemen” services inherited from the Ritz-Carlton brand while exploring the slow life of the Tianfu City!
5 out of 5
by A verified traveler

Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Lena Lei, Marketing Communications Manager, Hotel Management
Dear guests, we are very happy to receive your heartfelt full rating of the hotel. We are pleased to see that our Ladies and Gentlemen are able to provide our guests with the compassionate service that we have always emphasized and strived for. The mission of the Ladies and Gentlemen is to make The Ritz-Carlton a place where guests receive genuine care and comfort. It is our great honor to provide you with heartfelt and considerate service, and the hotel's ladies and gentlemen work hard every day in their respective positions, hoping to deliver as much warmth as possible within their own capabilities, so that guests can always feel happy and joyful in the "home away from home". Your feedback is a testament to their efforts, and I will share your praise with the ladies and gentlemen, as your approval is the driving force for our continuous growth. Thank you again for sharing your experience with more Ctrip users, and we look forward to welcoming you back for more Ritz-Carlton moments!
5 out of 5
by A verified traveler

Posted 15 Oct 2024
Beautiful hotel helpful staff
Comment from Hotel Management
16 Oct 2024 by Lena Lei, Marketing Communications Manager, The Ri, Hotel Management
Dear guests, we are very happy to receive your heartfelt full rating of the hotel. We are pleased to see that our Ladies and Gentlemen are able to provide our guests with the compassionate service that we have always emphasized and strived for. The mission of the Ladies and Gentlemen is to make The Ritz-Carlton a place where guests receive genuine care and comfort. It is our great honor to provide you with heartfelt and considerate service, and the hotel's ladies and gentlemen work hard every day in their respective positions, hoping to deliver as much warmth as possible within their own capabilities, so that guests can always feel happy and joyful in the “home away from home”. Your feedback is a testament to their efforts, and I will share your praise with the ladies and gentlemen, as your approval is the driving force for our continuous growth. Thank you again for sharing your experience with more Ctrip users, and we look forward to welcoming you back for more Ritz-Carlton moments!
5 out of 5
by A verified traveler

Posted 11 Oct 2024
Excellent hotel. Friendly staff, good facilities and convenient location. The only point worth mentioning is the tile around the pool is a bit slippery
Comment from Hotel Management
13 Oct 2024 by Lena Lei Marketing Communications Manager, Ritz-Ca, Hotel Management
Dear guest, we are very happy to receive your full marks for our hotel. It is great to see that our ladies and gentlemen can bring considerate service to our guests, which is what we always emphasize and strive for. Ladies and Gentlemen's mission is to make the Ritz-Carlton a place where guests receive genuine care and comfortable hospitality. It is our great honor to provide you with thoughtful and thoughtful service. The gentlemen and ladies of the hotel are working hard every day in their respective positions, hoping to convey warmth to guests as far as they can, so that guests can feel happiness and happiness in the "home away from home" at all times. Your feedback confirms their efforts, and I would like to share your praise with ladies and gentlemen. Your praise is the driving force for our continuous growth. Thank you again for sharing this stay experience with more Ctrip users. We look forward to your visit again and create more detailed and warm Ritz-Carlton moments for you!
4 out of 5
by A verified traveler from Naperville

Posted 1 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Lena Lei Marketing Communications Manager, Ritz-Ca, Hotel Management
Dear guest, we are very happy to receive your full marks for our hotel. It is great to see that our ladies and gentlemen can bring considerate service to our guests, which is what we always emphasize and strive for. Ladies and Gentlemen's mission is to make the Ritz-Carlton a place where guests receive genuine care and comfortable hospitality. It is our great honor to provide you with thoughtful and thoughtful service. The gentlemen and ladies of the hotel are working hard every day in their respective positions, hoping to convey warmth to guests as far as they can, so that guests can feel happiness and happiness in the "home away from home" at all times. Your feedback confirms their efforts, and I would like to share your praise with ladies and gentlemen. Your praise is the driving force for our continuous growth. Thank you again for sharing this stay experience with more Ctrip users. We look forward to your visit again and create more detailed and warm Ritz-Carlton moments for you!
4 out of 5
by A verified traveler

Posted 28 Sep 2024
The hotel is in a good location and the staff were very nice and helpful. The only thing lacking was the bathroom accessories
Comment from Hotel Management
29 Sep 2024 by Lena Lei Marketing Communications Manager, Ritz-Ca, Hotel Management
Dear guest, the Ritz-Carlton Chengdu would like to extend our best regards to you! About bathroom accessories, please kindly let me know the details so that I can give feedback to relevant departments. We are pleased to receive your recognition of the hotel's location. The hotel is adjacent to Tianfu Square, about a 15-minute drive from Taikoo Li, Kuanzhai Alley and other popular attractions, about 800 meters from Luomai Subway Station, located in the financial center of Chengdu, close to high-end shopping centers, ideal for business, travel and other guests.Thank you again for your sharing and your trust and support for the Marriott brand. We look forward to welcoming you again in the near future and creating wonderful memories for you!
5 out of 5
by A verified traveler

Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by 成都富力丽思卡尔顿酒店 Lena Lei 市场传讯经理, Hotel Management
尊敬的宾客,非常感谢您入住成都富力丽思卡尔顿酒店,能得到您的由衷肯定是我们莫大的荣幸!酒店的绅士淑女每日都在各自岗位努力,期望在自己力所能及的范围尽可能为客人传递温暖,让宾客时刻在 “家外之家”感受到幸福与快乐。从酒店地理位置及周边、客房环境、起居用品、餐厅美馔,再到酒店整体氛围,我们希望为您及所有宾客打造温馨舒适的经典丽思卡尔顿入住体验。行政酒廊是丽思卡尔顿的经典代表之作,享有行政待遇的宾客可在“酒店中的酒店”尊享每日五个时段精致餐饮:早餐、午间简餐、下午茶,傍晚时段的鸡尾酒和佐酒小点、晚间甜酒和甜品,尽享舒适与便捷。非常感谢您对酒店淑女们给予的赞美,以及对酒店的品牌和服务的肯定,这是酒店的荣幸也是对酒店团队成员的鼓舞与鞭策。我们会更加努力为您及宾客带来更加关注细节、高品质的经典丽思卡尔顿服务,在此我们真切期待您的再次光临,届时不妨放慢脚步,在探寻天府之都慢生活的同时,感受丽思卡尔顿品牌传承的“绅士淑女”经典服务!
5 out of 5
by A verified traveler from Lytham St Annes

Posted 17 Sep 2024
It was a relatively long stay - fantastic hotel and the staff were brilliant. Will be back again.
Comment from Hotel Management
19 Sep 2024 by Lena Lei, Marketing Communications Manager, The Ri, Hotel Management
Dear guests, we are very happy to receive your heartfelt full rating of the hotel. We are pleased to see that our Ladies and Gentlemen are able to provide our guests with the compassionate service that we have always emphasized and strived for. The mission of the Ladies and Gentlemen is to make The Ritz-Carlton a place where guests receive genuine care and comfort. It is our great honor to provide you with heartfelt and considerate service, and the hotel's ladies and gentlemen work hard every day in their respective positions, hoping to deliver as much warmth as possible within their own capabilities, so that guests can always feel happy and joyful in the “home away from home”. Your feedback is a testament to their efforts, and I will share your praise with the ladies and gentlemen, as your approval is the driving force for our continuous growth. Thank you again for sharing your experience with more Ctrip users, and we look forward to welcoming you back for more Ritz-Carlton moments!
4 out of 5
by A verified traveler

Posted 13 Sep 2024
Everything was very good, specially the Club Lounge and their staff. Only negative is that you need to wear a swimming cap to go to the pool, even if you are bald and it makes the whole thing more like a sporting center than a relaxing hotel pool.
Comment from Hotel Management
13 Sep 2024 by Lena Lei, Marketing Communications Manager, The R, Hotel Management
Dear Guest, thank you very much for staying at The Ritz-Carlton, Chengdu. If guests don't wear a swimming cap, the fallen hair will float on the water surface and affect hygiene. Therefore, before each guest enters the water, our colleagues will inform the guests that they need to wear a swimming cap.We are very sorry for the inconvenience caused to you. The ladies and gentlemen of the hotel work hard at their respective posts every day, hoping to convey warmth to guests as much as possible within their power, so that guests can feel happiness and joy at the "home away from home" at all times. From the hotel's geographical location and surrounding areas, guest room environment, living supplies, delicious dishes in the restaurant, to the overall atmosphere of the hotel, we hope to create a warm, comfortable and classic Ritz-Carlton stay experience for you and all guests. The executive lounge is a classic masterpiece of The Ritz-Carlton. Guests with executive privileges can enjoy five exquisite meals a day in the "hotel within a hotel": breakfast, light lunch, afternoon tea, cocktails and snacks in the evening, and sweet wine and desserts in the evening, enjoying comfort and convenience. Thank you very much for your praise for the ladies of the hotel and your affirmation of the hotel's brand and service. This is an honor for the hotel and an encouragement and spur to the hotel team members. We will work harder to bring you and guests more attentive and high-quality classic Ritz-Carlton service. Here, we sincerely look forward to your next visit. At that time, you might as well slow down and feel the classic service of "ladies and gentlemen" inherited by The Ritz-Carlton brand while exploring the slow life of the capital of Tianfu!