Ratings based on 220 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Clean, classy and good service
Comment from Hotel Management
18 Sep 2024 by Emily Tian, Hotel Management
Thank you for your kind words! We are delighted to hear that you found our hotel to be clean, classy, and that our service exceeded your expectations. Your satisfaction is our top priority, and it's heartening to know that we've achieved that for you. We look forward to welcoming you back again soon and hope to exceed your expectations even further on your next visit. In the meantime, if there's anything we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 5 Aug 2024
by A verified traveler
Posted 5 Aug 2024
Unperfessional staff at the front desk
Comment from Hotel Management
6 Aug 2024 by Emily Tian, Hotel Management
Thank you for taking the time to share your valuable comments with us. Your feedback has been shared with hotel team for follow up and actions for improvement. We will enhance service training in the daily work. We hope that your experience on this occasion will not deter you from staying with us again and we look forward to have the opportunity to welcoming you back.
by A verified traveler
Posted 28 Jul 2024
Great experience!
Comment from Hotel Management
6 Aug 2024 by Emily Tian, Hotel Management
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.
by A verified traveler
Posted 9 Apr 2024 on Hotels
Comment from Hotel Management
22 Apr 2024 by Emily Tian, Hotel Management
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.
by A verified traveler
Posted 26 Dec 2023 on Hotels
by A verified traveler
Posted 8 Jul 2023
Comment from Hotel Management
14 Aug 2023 by Emily Tian, Hotel Management
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.
by A verified traveler
Posted 20 Jun 2023
Booked for my parents and grandma. The front desk girl told them there’s complimentary breakfast when checking in. My parents didn’t asked and it’s totally ok if they didn’t say so. However when they went for breakfast the following day they were told that it was impossible and nobody would give them free breakfast. As I said we understand we didn’t pay for the breakfast when we booked rooms and we didn’t have to eat at hotel, but the way they treated us and responded didn’t make any sense. Hope they can do better in communicating with customers.
Comment from Hotel Management
21 Jun 2023 by Emily Tian, Hotel Management
Thank you for taking the time to share your valuable comments with us. Your feedback has been shared with hotel team for follow up and actions for improvement. We will enhance service training in the daily work. We hope that your experience on this occasion will not deter you from staying with us again and we look forward to have the opportunity to welcoming you back.
by A verified traveler
Disappointing experience
Posted 13 Jun 2023 on HotelsThe hotel is one of the leading brands in the industry, unfortunately it was a disappointing experience, checked in with a room of cigarettes smell, strong odor, shocking that Westin would rent out a room in such condition for nearly $200 a night in Qingdao, China
Comment from Hotel Management
16 Jun 2023 by Emily Tian, Hotel Management
Thank you for taking the time to share your valuable comments with us. Your feedback has been shared with hotel team for follow up and actions for improvement. We hope that your experience on this occasion will not deter you from staying with us again and we look forward to have the opportunity to welcoming you back.
by A verified traveler
Posted 2 Jun 2020
Comment from Hotel Management
9 Jun 2020 by Emily Tian, Hotel Management
Thank you for taking the time to share your valuable comments with us. We hope that you enjoy your stay in Qingdao and look forward to have the opportunity to welcoming you back.
