Ratings based on 45 Verified Reviews
4.9 Room cleanliness
4.5 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
A great week at a great new(ish) resort! We loved popping into Gialova for dinner most nights and the hotel concierge happily arranged reservations and a taxi. Just 10 euros each way if you don’t want to walk. Highly recommend Anama, Elia and Kochili Fish in particular. Overall very good service and lovely friendly staff with a few very minor exceptions. A few small teaks could make this even better. More wait staff able to take orders at breakfast and pool, more local affordable shops including a pharmacy, slightly lower price point for pool side drinks and food and watersports. Spa massages were excellent!
Comment from Hotel Management
26 Jun 2024 by Yiannis Kosmas, Hotel Management
Dear Louise,Thank you for your thoughtful review. We are delighted to hear that you enjoyed your week at our escape and appreciated the convenience of our concierge services for arranging your dining experiences in Gialova.We value your suggestions for improvement and will take them into consideration. Enhancing wait staff availability at breakfast and the pool, adding more local shops, and adjusting the price points for poolside amenities and watersports are areas we will review. We are pleased to hear that you found our spa massages excellent and our staff friendly and helpful.Your feedback is invaluable, and we look forward to welcoming you back for an even better experience in the future.Best Regards,Yiannis KosmasGeneral Manager
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 2 Jun 2024
no hot water for 2 days....
might come back but only after water issues is solved
Comment from Hotel Management
2 Jun 2024 by Yiannis Kosmas, Hotel Management
Dear Mr. Yaron,Thank you for taking the time to share your feedback. I am truly sorry to read about the issues you experienced during your stay, particularly regarding the hot water.We discussed it in person and I would like to apologize once again. I was hoping that the refund that we agreed helped to easy your disappointment however from your feedback seems that it did not.I understand the frustration and inconvenience this must have caused.Please know that we take your concerns very seriously and we will try to work in solutions, for the the rare occocions that we face such issue.I hope you will give us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Yiannis KosmasGeneral ManagerW Costa Navarino
by A verified traveler
Posted 31 May 2024
Great
by A verified traveler
Posted 21 May 2024
Too expensive for what you get.
Service and breakfast are average or less.
Rooms in Agora, actually outside the hotel.
Comment from Hotel Management
2 Jun 2024 by Yiannis Kosmas, Hotel Management
Dear Alon,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely value all guest comments, both positive and constructive, as they help us to improve our services.We are sorry to hear that you found our pricing to be higher than expected and that the service and breakfast did not meet your expectations. Providing exceptional service and quality is our top priority, and we regret that we fell short during your stay. Your comments will be shared with our team to ensure we address these areas for improvement.Regarding the rooms in Agora, we apologize for any inconvenience this may have caused. We strive to provide clear information about our room locations, and we will review our communications to ensure guests have a better understanding of the layout of our property.We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Best Regards,Yiannis KosmasGeneral ManagerW Costa Navarino
by A verified traveler
Posted 12 Oct 2023
Staff
by A verified traveler
Posted 5 Oct 2023
by A verified traveler
Posted 1 Oct 2023
just amazing place.
the stuff so friendly and kind..
sooo nice..
by A verified traveler
Posted 25 Sep 2023 on Hotels
by A verified traveler
Posted 23 Sep 2023 on Hotels
