Ratings based on 962 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 26 Dec 2024
Clean rooms and friendly staff. Lobby staff were definitely a lot more polite than the average. I had my wedding band stolen in the sauna one night and immediately notified the staff at the sauna counter roughly about 10 minutes after it was stolen... but none of the staff really assisted in trying to find the ring or trying to figure out the culprit. I understand that they arent the police but a little more help and assistance would have been appreciated.
Comment from Hotel Management
31 Dec 2024 by Ramda Pyeognchang , Hotel Management
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.
by A verified traveler
Posted 17 Dec 2024
Clean hotel.
I would definitely stay here again.
Comment from Hotel Management
17 Dec 2024 by Ramda Pyeognchang , Hotel Management
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.
by A verified traveler
Posted 15 Oct 2024 on Hotels
Comment from Hotel Management
16 Oct 2024 by Ramda Pyeognchang , Hotel Management
안녕하세요 고객님, 평창 라마다호텔 앤 스위트 입니다. 좋은 말씀 감사합니다. 청정공기를 품고있는 저희 호텔은 더욱 편안한 숙박이 되도록 끊임없이 노력하겠습니다. 감사합니다.
by A verified traveler
Posted 11 Oct 2024
I stayed only one night but would return when I visited the area. I liked the staff's kindness and cleanliness of the room. It is a very beautiful area to travel.
Comment from Hotel Management
14 Oct 2024 by Ramda Pyeognchang , Hotel Management
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.
by A verified traveler
Posted 10 Oct 2024
Nice and clean.
Comment from Hotel Management
11 Oct 2024 by Ramda Pyeognchang , Hotel Management
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.
by A verified traveler
Posted 28 Sep 2024 on Hotels
Comment from Hotel Management
30 Sep 2024 by Ramda Pyeognchang , Hotel Management
고객님 안녕하세요 . 저희 호텔을 이용해주시고 귀한 말씀 남겨주셔서 감사합니다. 또 이용하시고 싶은 호텔이 되도록 관리 유지하겠습니다. 다시 뵙길 기원하며 좋은 하루 되세요.
by A verified traveler from SEOUL
Posted 24 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Sales&Marketing manager, Hotel Management
안녕하세요. 평창 라마다 호텔 앤 스위트입니다. 먼저 시간내주셔서 좋은 말씀 감사드립니다. 끊임없이 발전하는 호텔되겠습니다. 감사합니다.
by A verified traveler from Dulles
Posted 7 Aug 2024
Staff not helpful at all, not all related to language issues. For example, they will not recognize my top tier status saying that I booked thru Expedia. And they want to charge me for 2hr late checkout, even tho I pointed out that according to Ramada website, my elite status should grant me such complimentary benefits. Once I insisted, they backed off.
Comment from Hotel Management
9 Aug 2024 by Sales&Marketing manager, Hotel Management
Dear Sir/Ma'am Warm greetings from Pyeongchang Ramada hotel& Suites. Thank you very much for taking your valuable time to share your experience with us on. As well, I would like to deeply apologize for any inconveniences you've experienced during your stay. We would like to assure that we take your feedback seriously and will make every effort to make necessary improvements. We look forward to welcoming you back to Pyeongchang Ramada hotel& Suites on your next visit.
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
4 Jul 2024 by Sales&Marketing manager, Hotel Management
고객님 안녕하세요 . 또 이용하시고 싶은 호텔이 되도록 관리 유지하겠습니다. 다시 뵙길 기원하며 좋은 하루 되세요.
