Ratings based on 431 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Chekili Wassef, Guest Relation, Hotel Management
Dear Kelly, Thank you for taking the time to let us know your opinion of your recent stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to welcome you again in the future.Best wishes,Chekili Wassef, Guest Relation
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Chekili Wassef, Guest Relation, Hotel Management
Dear Madam Julian, Thank you for sharing your experience with us.We are pleased that your experience was memorable.It would be a pleasure to welcome you back. Best wishes,Chekili Wassef, Guest Relation
by A verified traveler
Posted 11 Jul 2024 on Hotels
Excellent service, location. Wish the beds were a queen size. Overall, a great hotel.
Comment from Hotel Management
14 Jul 2024 by Chekili Wassef, Guest Relation, Hotel Management
Dear Alexei,Thank you for sharing your experience with us.It brings us immense pleasure to know that your stay at the Hôtel Renaissance Paris La Défense was a memorable one.We are delighted that you appreciated our convenient location, the cleanliness of our rooms, and the overall condition of the hotel. Our staff strives to provide exceptional service, and we are thrilled that this contributed positively to your comfort during your stay. Although you mentioned a preference for queen-sized beds, we're glad that this did not significantly impact your overall experience and comfort. As you've highlighted, our rooms aim to provide a tranquil and well-appointed haven for all our guests.We are looking forward to welcoming you again.Best Regards Chekili Wassef, Guest Relation
by A verified traveler
Posted 30 Jun 2024
Good location
Comment from Hotel Management
1 Jul 2024 by Chekili Wassef, Guest Relation, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs. It would be a pleasure to welcome you back. Best wishes,Chekili Wassef, Guest Relation
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
15 Jul 2024 by Chekili Wassef, Guest Relation. , Hotel Management
Cher Mazda, Merci pour ce superbe commentaire. Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir une nouvelle fois très bientôt.Bien à vousChekili Wassef, Guest Relation
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Jasmine du Pontavice Front Office Assist. Manager, Hotel Management
Cher client,Nous vous remercions pour votre commentaire.Nous vous remercions pour votre appréciation du service.Nous sommes à votre écoute pour tout souci éventuel.Au plaisir de vous revoir parmi nous,Jasmine du PontaviceFront Office Assistant Manager
by A verified traveler
Posted 11 May 2024
The staff were super friendly and the reception people were always very kind and helpful.
Comment from Hotel Management
15 May 2024 by Jasmine du Pontavice Fr. Office Assistant Manager, Hotel Management
Dear Heilyn,Thank you very much for this kind review.Your compliments towards our staff and the reception team are greatly appreciated and affirm our dedication to providing exceptional service. We're thrilled that you found the room cleanliness and conditions to be impeccable, and that the room amenities enhanced your comfort during your stay.It is always encouraging for us to learn that our guests have had a memorable experience and we are proud that the Renaissance Paris La Defense Hotel met your expectations. We hope that each visit continues to be as pleasant and satisfying.We look forward to seeing you again soon.Best regards,Jasmine du PontaviceFront Office Assistant Manager
by A verified traveler from Marysville
Posted 11 May 2024
Comment from Hotel Management
2 Jun 2024 by Chekili Wassef, Guest Relation, Hotel Management
Dear Mr.Shawn Thank you very much for this kind review.We are pleased that your experience was memorable.We look forward to seeing you again soon.Best regards,Chekili Wassef, Guest Relation
by A verified traveler
Perfect place
Posted 5 May 2024 on HotelsGreat place & great staff
Comment from Hotel Management
6 May 2024 by Chekili Wassef, Guest Relation, Hotel Management
Dear Abdulaziz,Thank you very much for this kind review.It is rewarding to know that you had such a pleasant experience with us.Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again soon.Best regards,Chekili Wassef, Guest Relation
by A verified traveler
Posted 22 Apr 2024
I stayed at this hotel recently and had a bit of a mixed experience. On the upside, my room had hot water, which was a relief because some of my colleagues weren't so lucky. However, the front counter service left much to be desired.
When we all checked in together, I ended up being the odd one out and couldn't get sorted even after waiting for over an hour. It was frustrating to see my colleagues handled promptly while I was left standing there. Eventually, one of them had to intervene before I could finally get checked in.
The service overall was disappointing, and it's hard not to wonder if my experience had anything to do with being the only Asian in our group. Hopefully, this was just a one-off situation, but it definitely put a damper on an otherwise decent stay.
Comment from Hotel Management
26 Apr 2024 by Jasmine du Pontavice Front Office Assist. Manager, Hotel Management
Dear Jing Wen, Thank you for taking the time to share your review.We are truly disheartened to learn that your check-in process did not reflect the swift and courteous service we strive to offer. While our reception is staffed 24 hours to assist with guest needs, we regret any inconvenience caused due to the wait time experienced. Regarding the interaction with our staff, it is disappointing to note that we did not meet the high standards of service we set for ourselves. As a hotel that prides itself on its hospitality, we are saddened by your sentiment and hope this will be perceived as an isolated incident rather than a reflection of our commitment to guest satisfaction.We are continuously focused on providing an environment where all our guests feel welcomed and valued, irrespective of their background. Your remarks are taken seriously, and while we never wish for any guest to feel less esteemed, we will ensure that our dedication to inclusiveness is unwavering.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Jasmine du PontaviceFront Office Assistant Manager
