Ratings based on 335 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by The Royal Hotel, Hotel Management
Thank you so much for your 5-star review! We’re thrilled that you had such a great experience and truly appreciate your kind words
by A verified traveler
Posted 28 Oct 2024
the hotel informed engineers to leave their vehicles parked on double yellows and just risk getting a ticket. most disappointed
Comment from Hotel Management
29 Oct 2024 by The Royal Hotel, Hotel Management
Thank you for your feedback. Our reception team typically advises guests to park across the street if our parking is full, but always at their own discretion, as it’s outside our property. We would never suggest parking on double lines.Best regards,
by A verified traveler
Posted 20 Sep 2024
Near the lake
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
27 Aug 2024 by The Royal Hotel, Hotel Management
Thank you for the excellent rating! We're delighted to hear you had a great experience and hope to welcome you back soon.
by A verified traveler
Posted 5 Aug 2024
Was nothing like pictures on website
All scaffolding up
Absolutely terrible
Comment from Hotel Management
6 Aug 2024 by The Royal Hotel, Hotel Management
We understand your frustration with the hotel not matching the website photos and the scaffolding present during your stay. The hotel is currently undergoing renovations, but this should not have affected your stay as you were accommodated in another building called the Cottage. Your feedback is noted
by A verified traveler
Amazing
Posted 5 Aug 2024 on HotelsAmazing scenery, amazing location, amazing food and amazing people,
Comment from Hotel Management
6 Aug 2024 by The Royal Hotel, Hotel Management
We're thrilled to hear you enjoyed the scenery, location, food, and our team. Your positive feedback is much appreciated!
by A verified traveler
Posted 5 Aug 2024
Not much wardrobe space, very noisy
Comment from Hotel Management
6 Aug 2024 by The Royal Hotel, Hotel Management
Noted your concerns about wardrobe space and noise. Your feedback is acknowledged
by A verified traveler
Posted 4 Aug 2024
I don’t recomandate this Hotel ! Poor facilities,poor cleaning only staff was ok and very good food.
Comment from Hotel Management
6 Aug 2024 by The Royal Hotel, Hotel Management
We're glad to hear you found our staff satisfactory and enjoyed the food. We regret that the facilities and cleanliness did not meet your expectations. Your comments are valuable as we work on improvements
by A verified traveler
Posted 4 Aug 2024
This place was horrendous
Comment from Hotel Management
6 Aug 2024 by The Royal Hotel, Hotel Management
We're concerned to hear that your experience did not meet expectations. Your feedback is important to us. Could you let us know how we can improve to better serve you in the future?
by A verified traveler
Posted 4 Aug 2024
The staff was very poilet and friendly no complaint about them.
We arrived into our room and the room really badly smelt of curry.
When we went into the bathroom we found hairs in the shower plug hole and it put us of using the shower, overall experience was average staff memebers are great but room had its issues.
Comment from Hotel Management
6 Aug 2024 by The Royal Hotel, Hotel Management
We appreciate your kind words about our staff. We regret the issues you encountered with the room’s smell and cleanliness. Your feedback is being addressed with our housekeeping team to ensure improvements. We hope to provide a better experience in the future
