Ratings based on 116 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Great staff. Great room. Will be back
Comment from Hotel Management
27 Nov 2024 by Hotel Cayuga, Hotel Management
Thank you so much for sharing your experience! We’re delighted to hear that both our staff and facilities met your expectations. It’s truly a pleasure to know that your stay was so enjoyable. We look forward to welcoming you back and providing you with another excellent experience. We can’t wait to host you again!
by A verified traveler
Posted 23 Nov 2024
Hotel was nice inside as the street is a little rough . An oases from the town . Stayed 1 nighr before catching the ferry .
Comment from Hotel Management
23 Nov 2024 by Hotel Cayuga , Hotel Management
"Thank you for your feedback! We're glad to hear that you enjoyed the comfort of our hotel. We understand that the surrounding area may feel a bit different, but we're pleased that you found our hotel to be a peaceful oasis. We hope your ferry journey went smoothly and we would love to welcome you back on your next visit!"
by A verified traveler
Posted 18 Nov 2024
Everything with the hotel seemed nice but the outskits were rough
Comment from Hotel Management
18 Nov 2024 by Hotel Cayuga, Hotel Management
Dear MatthewThank you for your feedback! We're glad to hear you enjoyed your stay at the hotel, but we're sorry to learn that the surroundings didn't meet your expectations. Your comments are valuable, and we’ll work to improve the overall guest experience. We hope to welcome you back in the future for an even better stay!
by A verified traveler
Posted 3 Nov 2024
El hotel es excelente, con instalaciones modernas y muy bien cuidadas que invitan al descanso y la relajación. Las habitaciones son cómodas y espaciosas, perfectas para una estancia placentera. El servicio en el bar es excepcional, con una gran variedad de bebidas y un personal atento que hace que cada visita sea una experiencia memorable. Sin duda, una excelente elección para quienes buscan comodidad y calidad en cada detalle.
Comment from Hotel Management
4 Nov 2024 by Rafael, Hotel Management
¡Muchas gracias por tu excelente comentario! Nos alegra saber que disfrutaste de nuestras instalaciones, y que encontraste nuestras habitaciones cómodas y espaciosas para una estancia placentera.Es fantástico que el servicio en el bar haya superado tus expectativas y que nuestro equipo haya contribuido a crear una experiencia memorable para ti. Nos esforzamos por ofrecer comodidad y calidad en cada detalle, y es un gusto saber que logramos cumplir con tus expectativas.Esperamos tener el placer de recibirte nuevamente en el futuro. ¡Gracias por elegirnos!
by A verified traveler
Posted 17 Aug 2024
Beautiful renovated hotel, clean bedrooms, nice pool and spa, Restaurant option available with traditional options. Love it.
Comment from Hotel Management
19 Aug 2024 by Cayuga Hotel Staff, Hotel Management
Greetings Tammy For us it was a great pleasure to have you here sharing with all of us, we appreciate your comments, we are pleased to know that your stay was very pleasant, it lets us know that we are providing an excellent service and above all a great experience.On behalf of all the front desk team, we send you lots of success, we hope to see you again soon, we are waiting for you with open arms.
by A verified traveler from Red Deer
Posted 13 Aug 2024
My husband and i stayed for 4 nights. The hotel staff especially the gentleman at the front desk was fantastic. We set up our tours and taxi's, it went flawless!! I have limited mobility so he made it so easy. Gave us great places to eat, helped us to find great aces to eat. Highly recommend.
Comment from Hotel Management
19 Aug 2024 by Cayuga Hotel Staff, Hotel Management
Greetings Tammy For us it was a great pleasure to have you here sharing with all of us, we appreciate your comments, we are pleased to know that your stay was very pleasant, it lets us know that we are providing an excellent service and above all a great experience.On behalf of all the front desk team, we send you lots of success, we hope to see you again soon, we are waiting for you with open arms.
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Cayuga Hotel Staff, Hotel Management
Hello David Greetings We sincerely thank you for taking the time to communicate your opinions and feedback.We would be pleased to know what you disliked about our hotel, so we can work on improving that aspect, also the reason for not presenting you to the reservation already scheduled with us, we were prepared to welcome you, and give you a good experience and excellent service.Best regards Cayuga Hotel Staff
by A verified traveler
Posted 10 Aug 2024
This hotel earns 10/10 for amenities, cleanliness , and staff friendliness. We had secure off street parking. It was in a sketchy part of town.
Comment from Hotel Management
10 Aug 2024 by Hotel Cayuga, Hotel Management
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you enjoyed our amenities, cleanliness, and the friendliness of our staff.We appreciate your positive feedback and hope to have the opportunity to welcome you back for another excellent stay.Have a great day!Best regards
by A verified traveler
Puntarenas Costa Rica very nice hotel
Posted 8 Aug 2024 on HotelsThe hotel is in town, close walk to the beach. Staff is very accommodating and friendly. Rooms are very clean and comfortable. Pool area very nice. Our first time to Puntarenas Costa Rica and the hotel is perfect.
Comment from Hotel Management
10 Aug 2024 by Hotel Cayuga, Hotel Management
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location, the cleanliness and comfort of your room, and the pool area. It’s fantastic to know that our team made your stay pleasant and that you found our hotel perfect for your first visit to Puntarenas.We hope to welcome you back for another great stay in the future.Best regards,
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Hotel Cayuga, Hotel Management
We appreciate you taking the time to share your experience with us. For us it was a pleasure to have you here sharing and enjoying, always giving you the best service. We hope this is not the last time we see each other, we are waiting for you with open arms.Best regards Cayuga Staff
