Ratings based on 1,363 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
We enjoyed our visit. The property was easy to navigate. The pools were nice and it had a nice beach that you could walk and enjoy. The staff were all pleasant and helpful. Adrian and Obet were great at the pool area bar. Make sure you make reservations for your evening meals.
Comment from Hotel Management
3 Dec 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Ryan,Thank you for your kind review. It’s wonderful to hear that our team, especially Adrian and Obet, made your experience enjoyable.We’re delighted that you had a great time exploring the property and enjoying its amenities. Your feedback is truly appreciated, and we look forward to welcoming you back to Villa del Palmar Cancun for another memorable stay.Sincerely,Villa del Palmar Cancun
by A verified traveler
Posted 1 Dec 2024
Excellent family resort, older property but very well maintained. We received a room upgrade which was very convenient. Service is consistently excellent throughout. Beach is much better than what we read in reviews.
Comment from Hotel Management
2 Dec 2024 by Eduardo Alcalde General Manager , Hotel Management
Dear Mr. Leonid,Thank you for your wonderful review. We are thrilled to know you had an excellent family experience and appreciated the room upgrade. It’s great to hear our service exceeded your expectations and that you enjoyed the beach.We hope to have the pleasure of welcoming you and your family back in the future.Best regards,Villa del Palmar Cancun
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Mr. Greg,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back! Warm regards,Villa del Palmar Cancun
by A verified traveler
Posted 1 Dec 2024
We were scheduled to arrive to the resort on Nov 22nd. Our flight got canceled with United and then rebooked and Our layover was going to happen in Denver instead of San Francisco. Then that flight got delayed twice which would have made us miss our connection in Denver. United couldn’t get us on another plane until Nov 23rd and we would have arrived to Cancun on Nov 24th. We would have only had 2 days in Cancun instead of 5, so we had to cancel our entire trip! We were initially told we might get a full refund once Villa Palmar found out WHY our stay had to be canceled, and were told we would at least get a partial refund if not the entire amount. Well none of that happened. Villa Palmar is denying us any sort of refund or credit due to a “late cancellation” that was out of our control! They blame their strict cancellation policies. So we are out $3,300 and our 20 year anniversary trip!
Comment from Hotel Management
2 Dec 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Ms. Lucy Luna,Thank you for sharing your feedback. I have noted your concerns regarding your reservation and understand that the reservations department has already been in contact with you to address the situation.Best regards,Villa del Palmar Cancún
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back! Warm regards,Villa del Palmar Cancun
by A verified traveler
Posted 30 Nov 2024
Staff, food, beach amazing
Comment from Hotel Management
2 Dec 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Mr. Lakshmi Narayana Reddy,Thank you for your kind review. We are delighted to hear you enjoyed the service, cuisine, and beach. Your satisfaction inspires us to continue delivering exceptional experiences.We look forward to welcoming you back soon.Best regards, Villa del Palmar Cancún
by A verified traveler
Posted 29 Nov 2024
Great place. Big rooms great beach friendly staff good food. Washer and dryer help as we are travelling with little kids.
Comment from Hotel Management
29 Nov 2024 by Eduardo Alcalde General Manager , Hotel Management
Dear Dejan,Thank you for sharing your feedback. We are pleased to hear that you enjoyed our spacious rooms, beautiful beach, friendly staff, and dining options. We’re also glad the washer and dryer provided added convenience during your stay with your family.It would be our pleasure to welcome you back in the future.Kind regards,Villa del Palmar Cancun
by A verified traveler
Posted 27 Nov 2024
There were limited dining options and even when contacting the resort in advance they never told us their primary dining hall would be closed during our stay and we had to make reservations every day. Our paid Pre-Arrival requests such as in-room treats and decor were not honored, spa treatments were missing and ruined our schedule that we had set. What was supposed to be a relaxing family vacation turned into a very stressful and inconvenient trip.
Comment from Hotel Management
27 Nov 2024 by Eduardo Alcalde General Manager , Hotel Management
Dear Vishvesh,Thank you for your feedback. We sincerely apologize for the inconveniences experienced during your stay and regret that we did not meet your expectations. Your comments have been reviewed, and we have taken note of the issues to address them with the appropriate teams to ensure improvements moving forward.We appreciate you bringing this to our attention and will use your feedback to continue enhancing our services.Best regards,Villa del Palmar Cancun
by A verified traveler
Posted 21 Nov 2024
The staff at Villa Del Palmar are top notch! The food at all of the restaurants were also fantastic! A perfect place to relax by the beach and pool if you aren’t looking for a party atmosphere. But you can take a 45 minute taxi into Cancun easily for that.
Comment from Hotel Management
22 Nov 2024 by Eduardo Alcalde General Manager , Hotel Management
Dear Alyssa,Thank you for your wonderful review! We’re thrilled to know that our team and the dining experiences exceeded your expectations. It’s great to hear that you enjoyed the relaxing atmosphere at the resort.We value your feedback and look forward to welcoming you back for another memorable stay.Best regards,
by A verified traveler from WHITESTONE
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Jamie,Thank you for sharing your feedback with us. We appreciate your review and are glad to know you had an overall positive experience at Villa del Palmar Cancun. Your comments are valuable to us, and we are continuously working to improve our services.We hope to have the pleasure of welcoming you back in the future for another great stay.Best regards,Villa del Palmar Cancun
