Ratings based on 885 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Roberto Diaz, Hotel Management
Dear Zhiyi;Thank you very much for sharing your kind words about your recent stay. We are delighted to know you had an enjoyable experience, and we truly appreciate the time you took to leave your comments.It would be our pleasure to welcome you again in the future. Please do not hesitate to contact us if there is anything we can assist you with.Best Regards
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Roberto Diaz, Hotel Management
Dear Clara;Thank you very much for sharing your kind words about your recent stay. We are delighted to know you had an enjoyable experience, and we truly appreciate the time you took to leave your comments.It would be our pleasure to welcome you again in the future. Please do not hesitate to contact us if there is anything we can assist you with.Sincerely,
by A verified traveler
Posted 2 Dec 2024
I stayed in the room that has its own pool and it is Very Noisy.
Comment from Hotel Management
2 Dec 2024 by Roberto Diaz, Hotel Management
Dear Dietmar:Thank you very much for taking the time to share your experience with us. We are pleased to hear that, overall, you had an enjoyable stay and appreciated our services. We sincerely regret that the room you were assigned was not completely quiet, and we will certainly take your feedback into account to improve the quality of rest for our guests.We look forward to welcoming you again and providing an even more pleasant stay.Sincerely
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Roberto Diaz, Hotel Management
Dear Boyoung;Thank you so much for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay. Your kind words mean a lot to us and inspire us to continue providing the best service.We look forward to welcoming you back soon.Warm Regards
by A verified traveler
Posted 28 Nov 2024
Ok
Comment from Hotel Management
29 Nov 2024 by Roberto Diaz, Hotel Management
Dear Wenjie;We would like to sincerely thank you for your kind comments about our service. We are pleased to know that your experience has been positive, and we truly appreciate your trust in us.Best regards
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Roberto Díaz , Hotel Management
Dear AnzhelikaThank you so much for sharing your positive feedback. We’re thrilled to hear that you enjoyed your stay and that our team exceeded your expectations. Your kind words are truly appreciated, and we will be sure to share them with the entire team.We look forward to welcoming you back in the future.Warm regards
by A verified traveler
Posted 28 Nov 2024
The property is not only beautiful but also immaculate, however, its the hotel's staff that brought our stay to the next level. Everyone went above and beyond and surpassed our expectations. Our butlers Fernando and Yuri made our experience unforgettable.
Comment from Hotel Management
28 Nov 2024 by Roberto Diaz, Hotel Management
Dear Oscar Edgardo Mixco;Thank you so much for your kind words. We are thrilled to hear that you enjoyed both the beauty of our property and the level of service provided by our staff. It is truly gratifying to know that Fernando and Yuri, our butlers, helped make your stay unforgettable. We will be sure to share your feedback with them and the entire team—recognition like this means a lot to us.We look forward to welcoming you back for another exceptional experience in the future.Warm regards
by A verified traveler
Posted 22 Nov 2024
The resort is spectacular
Met our expectations!!
Comment from Hotel Management
22 Nov 2024 by Roberto Díaz, Hotel Management
Dear Kedija; Thank you so much for your kind comment. We are delighted to know you enjoyed your stay with us. Your satisfaction is our greatest reward. We look forward to welcoming you again in the future. Thank you for choosing us!Best Regards!
by A verified traveler
Posted 22 Nov 2024
There would have been know experience without Yuri and Fernando who made my stay memorable.
Comment from Hotel Management
22 Nov 2024 by Roberto Díaz, Hotel Management
Dear Olajire;We sincerely appreciate your kind feedback regarding your recent stay with us. Your opinion is invaluable in helping us continue to provide excellent service.It would be our pleasure to welcome you again in the future.Warm Regards
by A verified traveler
Posted 21 Nov 2024
This Hotel is amazing, excellent experience.
We loved it
Comment from Hotel Management
21 Nov 2024 by Roberto Díaz , Hotel Management
Dear Pedro Julio Pons;We sincerely appreciate your kind comments. It is truly rewarding to know that your experience at our hotel was exceptional, and that you thoroughly enjoyed your stay. Your satisfaction is of the utmost importance to us, and we are grateful for your positive feedback.We would be honored to welcome you back in the future and ensure another memorable experience.Best Regards
