Ratings based on 75 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
This resort is fabulous. Staff was very helpful and friendly.
Comment from Hotel Management
14 Dec 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Ronald H Braswell,Thank you for allowing us the opportunity of hosting you at the Villa del Palmar Cancun and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor to welcome you back soon and offer you, our hospitality. Kind regards,Villa del Palmar Cancun
by A verified traveler from Blackstone
Posted 6 Dec 2024
Beautiful place, well maintained and excellent customer service!
Comment from Hotel Management
6 Dec 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Maria,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back! Warm regards,Villa del Palmar Cancun
by A verified traveler
Posted 2 Dec 2024
Love staying here anytime we're in Cancun this is where we stay. The staff everywhere here are so friendly, helpful and always do a great job. It's nice and quite at night and even when they're full you don't feel like it is overcrowded at all. Love everything about this resort. We'll definitely be back soon.
Comment from Hotel Management
2 Dec 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Ms. Alecia Marie,Thank you for your kind review and for continuing to choose Villa del Palmar Cancún. I truly value your loyalty and am pleased to hear that you enjoy the tranquility, exceptional service, and overall experience the resort provides.It is always a pleasure to have you as a guest, and I look forward to welcoming you again soon.Best regards,Villa del Palmar Cancún
by A verified traveler
Posted 3 Aug 2024
The activities were great! (Ricky Rocks!) Food and alcohol were good. Service was friendly and honest. The gym was smelly so we didn’t use it because of that, but would have liked to.
Comment from Hotel Management
5 Aug 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Makarios,Thank you for your review. We’re delighted to hear that you enjoyed the activities, food, and friendly service. We appreciate your feedback regarding the gym and will address the issue to improve the experience for future guests.Furthermore, we hope to have the opportunity to welcome you back.Best regards,Villa del Palmar Cancun
by A verified traveler
Posted 25 Jun 2024
Cleaning
Comment from Hotel Management
5 Aug 2024 by Eduardo Alcalde General Manager, Hotel Management
Dear Kesha,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back! Warm regards,Villa del Palmar Cancun
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 12 May 2024
Everything was beautiful, we booked our reservations for dinner before arriving and it went smoothly. As always the staff is friendly, welcoming, hard working and super helpful. We've been here quite a few times in the past few years since our first stay for our honeymoon. Highly recommend this resort.
by A verified traveler
Posted 9 May 2024
The pools where nice the staff were so so the liquor was terrible and watered down the staff always try to get you somewhere into spending slot
Of money for literally everything they charge for they told us we had all inclusive up until we arrived there they said it wasn’t all inclusive and had to end up spending money for everything when we made sure to get a all inclusive resort, and they know now you have no other choice After traveling there and taking multiple layover flights to get there and sleeping at random airports to get to that resort and then being told that our stay wasn’t all inclusive and we have no other choice but to end up staying there. Other then that the place was ok but not really much to do there at that resort !
Comment from Hotel Management
10 May 2024 by Eduardo Alcalde, General Manager Villa del Palmar, Hotel Management
Dear Robert Edward, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the pools, although we regret that your overall experience did not meet your expectations.We apologize for any confusion regarding the all-inclusive package and any inconvenience caused by the misinformation provided. We take your feedback seriously and will review our communication processes to ensure clarity for future guests.Furthermore, we appreciate your comments regarding our staff and the quality of our amenities. Rest assured, we are committed to providing exceptional service and continuously improving the guest experience.We understand your disappointment with the limited activities available at our resort, and we are constantly working to enhance our offerings to better meet the diverse preferences of our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless experience.Warm regards,
by A verified traveler
Posted 6 May 2024
I enjoyed my stay here! Everyone is very friendly making my stay so enjoyable. Diego, Jorge, and Yair were very friendly and helpful at the water sports section.
Adrian and Abel were two of our favorite bartenders, our entire experience wouldn't have been the same without them! I will definitely be returning thanks to my experience with them!
Comment from Hotel Management
7 May 2024 by Eduardo Alcalde, General Manager Villa del Palmar, Hotel Management
Dear Cindy Anai,Your kind words truly warmed our hearts! We're thrilled to hear that your stay at Villa del Palmar was filled with friendly faces and exceptional service from Diego, Jorge, Yair, Adrian, and Abel. They're truly the heartbeat of our resort, and knowing that they made your experience so memorable means the world to us.We can't wait to welcome you back for more unforgettable moments and continue creating wonderful memories together!Warm regards,
by A verified traveler
Posted 4 May 2024
Had a great time at the resort, it was beautiful and perfect for days spent at the pool and the beach!
Comment from Hotel Management
4 May 2024 by Eduardo Alcalde, General Manager Villa del Palmar, Hotel Management
Dear Lee, Thank you for taking the time to share your latest stay at Villa del Palmar! We're thrilled to hear that you had a great time at our resort and that you found it beautiful and perfect for enjoying days at the pool and the beach.Your kind words mean a lot to us, and we're delighted that you enjoyed your time with us. We strive to create memorable experiences for all our guests, and it's wonderful to know that we succeeded in doing so for you.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,
