Ratings based on 999 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by The Excellence Collection, Hotel Management
We want to express our gratitude for choosing Beloved Playa Mujeres and for sharing your positive feedback with other travelers. We can't wait to have you back for another unforgettable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 19 Nov 2024
Amazing experience!
Comment from Hotel Management
19 Nov 2024 by The Excellence Collection, Hotel Management
Allow us to thank you for your positive review of Beloved Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 18 Nov 2024
Amazing service and blessing
Comment from Hotel Management
19 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 18 Nov 2024
Amazing service and very safe
Comment from Hotel Management
19 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel safe and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Beloved Playa Mujeres and for spreading the word with your positive review. We are excited to welcome you back for another exceptional stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 15 Nov 2024
We had a wonderful time at Beloved. We were so relaxed and the staff was so friendly. We look forward to future visits!
Comment from Hotel Management
15 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 14 Nov 2024
They property and staff were excellent but it was very far from activities outside the property.
Comment from Hotel Management
14 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for your preference for Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
by A verified traveler
Posted 14 Nov 2024
Nothing we didn’t like. Restaurants were limited quantity wise but my overly picky fiancée had no issue finding food at every restaurant
Comment from Hotel Management
14 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the several food options, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 7 Nov 2024
The property is in a beautiful location though there was quite a bit of seaweed in the waterthe first 5 days we were there.
In general everyone is very helpful and friendly. People work very hard.. We did have a few situation where we waited what seemed an unusual amount of time for a waiter or bartender.
A couple of points for people to be aware of.
There are only 4 restaurant on the propery. One is closed every night so there are really three open daily.
While the food has always has been good and of modest size, a couple of things to be away of. Breakfast is very simple. Eggs and omelets come plain. Np potatoes, toast or beans.
We found the steakhouse salads and appetizer very good but were disappointed with the steak. The baked potatoes and mashed sizes were very small.
The entertainment choice is small. and while the courtyard is very nice it is very difficult to see the musians and show through the trees and vegation. Entertainmaint isoften over between 10 and 10:30 and there are no later night options.
As you wouiild imagine beach chairs and pool chair are at a premium so go early and reserve them as many people do so before 9 AM.
Comment from Hotel Management
8 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. The food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
