Ratings based on 505 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
We had a truly fantastic experience at Dusit Thani from the moment we first arrived. Miss Cecile ensured we had the room we were most satisfied with and we had the most wonderful stay. The best part is the amazing staff who made us feel completely welcome including Meryl, Nikki, James, and so many more. The staff ensured our whole family including a 5 year old child was fully entertained and all our needs were met! Thanks Dusit Thani we look forward to visiting again
Comment from Hotel Management
30 Oct 2024 by Laurent Betourne, GM, Hotel Management
Dear April,Thank you for choosing to stay with us at Dusit Thani Mactan Cebu and for sharing your feedback with us.It was overwhelming to read your wonderful feedback and we appreciate your kind compliments. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team, specially to Cecille, Meryl, Nikki and JamesOn behalf of the entire team, we thank you for sharing your experience and we look forward to welcoming you back in the near future.Graciously Yours,
by A verified traveler
Posted 25 Oct 2024
Infinity pool and beach are really nice. Food was not great.
Comment from Hotel Management
26 Oct 2024 by Laurent Betourne, GM, Hotel Management
Dear Paul,Thank you for sharing you concerns.Please accept our most sincere apologies regarding your experience with us. I will share your comments with all our team and we will make sure to improve ourselves on the issues you mentioned.Please allow me once again to express my apologies, we hope you will give us the chance to make it up to you in the near future.Sincerely,
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Laurent Betourne, GM, Hotel Management
Dear Marvie,Thank you for taking the time to share your unforgettable experience with us.We are delighted that you liked your stay at our hotel, as it has always been our ultimate objective to ensure that our valued clients receive the best services that they deserve. Rest assured that we will forward your good words to our management staff.We look forward to your next visit soon!Graciously Yours,
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Laurent Betourne, GM, Hotel Management
Dear Josh,What an amazing response to hear from you! First of all, we thank you for taking the time to share your positive review. Your kind words are enough to motivate us more to provide our valuable guests and clients with the excellent quality of services that they deserve.Secondly, we would also like to express our gratitude for choosing our hotel as your main provider of leisure and relaxation. We are more than glad that we were able to satisfy you and made your stay an unforgettable one. We assure you that these will be shared with the management staff so that they will also be aware of your compliments.We look forward to your next visit and we hope to see you again soon.Best Regards,
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Laurent Betourne, GM, Hotel Management
Dear Chloe,Thank you for sharing your experience with us.The management and staff are more than glad that we’ve made your stay at our hotel fun and an unforgettable one. We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Best Regards
by A verified traveler from Dubai
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Laurent Betourne, GM, Hotel Management
Dear Saif,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Laurent Betourne, GM, Hotel Management
Dear Fernando,Thank you for taking the time to give us feedback. We are pleased that our excellent services and hardworking staff were able to make your stay here at our hotel an unforgettable one. As one of the leading leisure providers in the country, we assure you that we will continue to deliver and provide you with the services that you really deserve.With this, we look forward to serving you the next time you visit us again soon.Sincerely,
by A verified traveler
Posted 11 Oct 2024
I booked two rooms for 2 nights. After checking in the other room, the bathroom glass door was dirty. The trash bin doesn't have bags. My nephew also noticed a blood stain under his bed sheet. My complaint is your housekeeping. My nephew entered his room a bit late and was exhausted. He went to bed immediately and the morning after he woke up feeling itchy. After investigating there was a dried blood stain under the sheets and it smelled. It looked like it was there for 2 days already. My nephew was the only one who laid on it. Do you change sheets after guest checked in the room? Or do you change sheets after guest checked out the room? This is very horrible! The manager whom we spoke to didn't know how to handle the complaint, she has shown no empathy at all. Other issues raised were there's no door in the bathroom at the poolside, no soap, the shower room inside our room and unfriendly staff. These all are not reflective of the supposedly 5-star brand that is Dusit! This whole experience is totally not worth the money we paid for. If there's a saving grace, it's only the food which we enjoyed.
Comment from Hotel Management
30 Oct 2024 by Laurent Betourne, GM, Hotel Management
.Dear Mauren,We appreciate you reaching out to us on to notify your concerns related to your recent stay. We candidly regret your disappointment. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with sincerity. We take all your comments into consideration because we, at Dusit Thani Mactan Cebu, are convinced that listening to our valued clients is the best way to achieve their satisfaction.I can assure you that your feedback has been shared with all of our colleagues from the concerned departments.Please allow me once again to express my apologies, we hope you will give us the chance to make it up to you in the near future.Sincerely Yours,
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Laurent Betourne, GM, Hotel Management
Dear Kathryn,Thank you for sharing your experience with us.The management and staff are more than glad that we’ve made your stay at our hotel fun and an unforgettable one. We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!
by A verified traveler
Posted 7 Oct 2024
I booked two rooms for 2 nights. After checking in the other room, the bathroom glass door was dirty. The trash bin doesn't have bags. My nephew also noticed a blood stain under his bed sheet. My complaint is your housekeeping. My nephew entered his room a bit late and was exhausted. He went to bed immediately and the morning after he woke up feeling itchy. After investigating there was a dried blood stain under the sheets and it smelled. It looked like it was there for 2 days already. My nephew was the only one who laid on it. Do you change sheets after guest checked in the room? Or do you change sheets after guest checked out the room? This is very horrible! The manager whom we spoke to didn't know how to handle the complaint, she has shown no empathy at all. Other issues raised were there's no door in the bathroom at the poolside, no soap, the shower room inside our room and unfriendly staff. These all are not reflective of the supposedly 5-star brand that is Dusit! This whole experience is totally not worth the money we paid for. If there's a saving grace, it's only the food which we enjoyed.
Comment from Hotel Management
30 Oct 2024 by Laurent Betourne, GM, Hotel Management
Dear Mauren,We appreciate you reaching out to us on to notify your concerns related to your recent stay. We candidly regret your disappointment. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with sincerity. We take all your comments into consideration because we, at Dusit Thani Mactan Cebu, are convinced that listening to our valued clients is the best way to achieve their satisfaction.I can assure you that your feedback has been shared with all of our colleagues from the concerned departments.Please allow me once again to express my apologies, we hope you will give us the chance to make it up to you in the near future.Sincerely Yours,
