Ratings based on 146 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Buenos aires
Posted 14 Feb 2020
This our second stay. The property is getting better year after year. It is wonderfull property in a very nice place as Punta del este
Comment from Hotel Management
19 Feb 2020 by Reservations Department, Hotel Management
Thank you for choosing us once again and for such a wonderful comment. We will be glad to receive you again!
by A verified traveler
Posted 7 Feb 2020
The hotel is very nice but the rooms are old, the location of the hotel makes that you have to go everywhere in a taxi or your car
by A verified traveler
Great stay in Punta de Este...loved it!!!
Posted 15 Mar 2019 on HotelsResort was beautiful! Service great! Breakfast buffet was amazing!
by A verified traveler
Posted 27 Feb 2019
by A verified traveler
Nice resort with a great pool.
Posted 20 Feb 2019 on HotelsThe room and lobby were clean and modern. The pool is magnificent. It’s very large and the water quality was very good (I take care of pools for our vacation rentals and so I pay attention to water quality). The breakfast was quite nice. You can eat breakfast by the pool in the shade. The service was friendly at all levels. The resort is located in a residential neighborhood with nice houses. It is about 1/2 km from the beach, and about 3-4 km from restaurants via a nice sidewalk.
by A verified traveler from Argentina
Nice hotel but a bit old and bad conserved
Posted 3 Apr 2018
Pros: the pool
nice breakfast
Cons: air conditioner services
the managers ways to deal with issues (that can allways happen)
Location: a bit too far away but okey to relax
my first impression was quiet good, that was until i arrived at my bedroom where i found the air condioner where in bad shape.
i had 3 terrible nights dealing with hotel staff because of the issue with the air pollution witch i am allergic by the way,
breakfast was okey, but the music at the pool area (where i had my breakfast) was too hight for my taste .
the hotel seems to have lost its category and i would not for any chance call it a 5 stars any more.
response to several issues was handle unprofessionally for what i am used to.
Recommended
for Personal Eventby A verified traveler
FAR FE
Posted 19 Mar 2018 on HotelsAmazing facility
Recommended
for Everyoneby A verified traveler from New York, ,NY
Gorgeous hotel and amazing staff
Posted 4 Mar 2018The hotel is lovely and my hotel room was large with a great balcony overlooking the pool. The staff were the most helpful hotel staff of anywhere I've stayed in my life! They booked me for a wine tour at Alto de la Ballena. It was incredible! Better wine than I had in Mendoza! Only down side to the hotel is you need to get a taxi or rent a car if you want to go to the main beach area with the hand statue. The beach near the hotel has better waves for surfing but the sand isn't as good. The spa at the hotel has incredible massages.
by A verified traveler
Definitely will return for comfort and cleanliness
Posted 15 Dec 2017 on HotelsEverything was just the way we expected it would be for a 4.5 star hotel. Exceptionally clean and comfortable. Only two issues, all the staff were polite and respectful but somehow cold ( front desk and waiters). The housekeeper was the friendliest person we had interaction with.
Other issue ( if you may call it that) was at breakfast, there was never any eggs available! The chafing dish for bacon and sausage was full but the one for eggs always empty ( not out of stuck, but never put any in kind of empty)! We had breakfast three days and was always empty.
On a positive note the wifi was really good.
by A verified traveler
Posted 1 Dec 2017
Old hotel and appliances. Had many issues with internet (had to go somewhere else to work due to all the problems).
