Ratings based on 455 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Mr. Nix,Warm greetings from Secrets Bahía Mita Surf & Spa Resort! We are pleased to receive your excellent review and immensely appreciate your recommendation.We look forward to welcoming you again to our paradise!Best regards,Andy Miyagi, eConcierge
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Andy Miyagi, eConcierge, Hotel Management
Estimada Srta. Tamez, ¡Reciba un gran saludo desde Secrets Bahía Mita Surf & Spa Resort! Nos complace recibir su excelente evaluación, le agradecemos inmensamente su recomendación.¡Esperamos recibirle nuevamente en esta su casa! Atentamente, Andy Miyagi, eConcierge
by A verified traveler
Posted 23 Oct 2024
Stayed at the property for a wedding. The hotel is beautiful and setting is amazing. Although the beach is very rocky so bring water shoes. The staff at every level were awesome! Lots of dining options - food was average.
Comment from Hotel Management
30 Oct 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Ms. Standen,We send you warm greetings from this, your home away from home! We are pleased to hear about your great experience; thank you for taking the time to rate our property.We are committed to providing the Unlimited-Luxury experience to all our guests, so we appreciate your feedback and will share it with the relevant departments.We look forward to welcoming you back to our paradise soon!Best regards,Andy Miyagi, eConcierge
by A verified traveler
Posted 20 Oct 2024
We had a great experience on our honeymoon. Especially with chef Felipe, and our servers Julio and Fransisco. Only downfalls is that the beach isn’t as great as the pools, and there really isn’t anywhere to walk or any green space.
Comment from Hotel Management
29 Oct 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Ms. Swafford,We send you warm greetings from this, your home away from home! We are pleased to hear about your great experience; thank you for taking the time to rate our property.We are committed to providing the Unlimited-Luxury experience to all our guests, so we appreciate your feedback and will share it with the relevant departments.We look forward to welcoming you back to our paradise soon!Best regards,Andy Miyagi, eConcierge
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Arian Toghyani,Warm greetings from Secrets Bahía Mita Surf & Spa Resort! We are pleased to receive your excellent review and immensely appreciate your recommendation.We look forward to welcoming you again to our paradise!Best regards,Andy Miyagi, eConcierge
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Ms. Wheeler,Thank you for taking the time to evaluate your experience. We regret to hear that we did not meet your expectations.We would appreciate it if you could provide us with more details about your experience so we can take the appropriate actions. Could you kindly share this information in the message section?I remain attentive.Best regards, Andy Miyagi, eConcierge
by A verified traveler
Posted 13 Oct 2024
Our butler Omar mess was great . Our favorite restaurant Mesa great food and service Isley and chef Daniel were great .
Comment from Hotel Management
16 Oct 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Guest,Greetings from paradise! We are delighted to learn about your amazing experience at Secrets Bahia Mita Surf & Spa Resorts; guest satisfaction is our main priority. It fills us with pride to learn about the excellent service and dedication that our colleagues are providing! Be assured that we will convey your kind words to the mentioned colleagues, acknowledging the excellent service they provided.We are committed to giving the Unlimited-Luxury with a unique gastronomy, amazing entertainment, and the best service. We thank you for your recommendation and all your kind words.We hope to welcome you again soon!Best regards!Andy Miyagi, eConcierge
by A verified traveler
Posted 10 Oct 2024
We went for a quick honey moon, all the staff made sure to have details all around, the French restaurant is awesome! And since we’re tight on budget we fell for a “breakfast” to have a discounted spa session, it was a mistake!! We lost 2hrs on our arrival with the lady selling us this… the 3-4 in the breakfast, getting to talk with like 5-6 people, a regular breakfast in the buffet… waste of time, I would have paid the 100 USD they discounted instead of losing all this time… other than this, everything was awesome!
Comment from Hotel Management
10 Oct 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Guest,We send you a warm greeting from this, your home! We are delighted to hear about your excellent experience at Secrets Bahia Mita Surf & Spa Resort; guest satisfaction is our greatest reward. We deeply appreciate your recommendation and kind words.We are committed to providing the Unlimited-Luxury experience to all our guests, offering excellent service, so we value all guest opinions and feedback. We appreciate your input and rest assured that we will share it with the relevant departments.We hope to welcome you back to our paradise soon!Best regards,Andy Miyagi, eConcierge
by A verified traveler from Pleasanton
Posted 10 Oct 2024
I like the property. The premium swimming pool has beautiful views, but if the hotel advertises for adults only, it should not have kids around in common areas or restaurants.
Comment from Hotel Management
10 Oct 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Ms. Garcia,Thank you for taking the time to share with us your experience of your stay, we sincerely apologize for not meeting your expectations. We would like to highlight that our website provides detailed information about the layout of our Secrets and Dreams properties. Although both hotels share certain areas, each has its own facilities, pools, and restaurants, offering differentiated experiences for our guests. We are sorry to learn that this was an inconvenience during your visit.Your feedback is incredibly important to us because it helps us to improve our service, rest assured that it will be shared with the relevant departments.We hope for the opportunity to welcome you back in the future and change your current perspective. For any additional comments, please contact us through the messages section. Best regards,Andy Miyagi, eConcierge
by A verified traveler from San Ysidro
Posted 5 Oct 2024
The preferred areas were too crowded, we had to wait up to an hour to be able to enjoy some of these "exclusive areas".
The staff was not organized and we could see the stress on the face of the employees dealing with the guests. We even witnessed attitude issues in between employees.
We agreed on a cleaning schedule but the staff did not respect it.
We had an issue with one of the rooms, the main door wouldn't close at all. We reported the issue and once again they had us waiting for a long time.
We stayed the 1st week of october, peak tourist season is supossed to be in between december and march. If we had to wait and staff was overwhelmed, i can't imagine this resort during high tourist season.
Comment from Hotel Management
7 Oct 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Mr. Mesina,Thank you for taking the time to share with us your experience of your stay, we sincerely apologize for not meeting your expectations. Guest satisfaction is our main priority and by reading your experience we can see that we failed to provide it. Your feedback is incredibly important to us because it helps us to improve our service, rest assured that it will be shared with the relevant departments. We are sincerely sorry for the inconvenience during your stay and are taking steps to reinforce our procedures.We hope for the opportunity to welcome you back in the future and change your current perspective. For any additional comments, please contact us through the messages section.Best regards,Andy Miyagi, eConcierge
