Ratings based on 996 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Everything overall was great. Friendly staff, yummy food. Loved the quiet pool… we spent all 10 days there. Lots of walking up/down which was okay for us. Hotel was stairs only.
The only thing that made me uneasy is that there was a motion sensor in our room- I’m not sure what it was for but would love to know. That alone would make me not stay there again.
Room was clean, A/C worked. Entertainment wasn’t very good, we just brought cards down to the common area in the evenings and did our own thing instead. Transportation from the hotel could have been better (there are not any shuttles that take you from airport to resort like most)
by A verified traveler
Posted 9 Dec 2024
Wonderful people and excellent food selections, but facility a bit tired and dated. Also, insufficient capacity at beach/poolside for people wanting deck/lounge chairs.
by A verified traveler
Posted 8 Dec 2024
Friendly staff
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Ivan Vazquez, Hotel Management
Dear Mrs./Mr. Jeffrey,Thank you for choosing our Hotel as the destination for your vacation trip.We appreciate your positive rating of your stay with us.Your satisfaction is at all times our most important goal and we are pleased to know it was successfully accomplished.Thank you for your rating and allow us to find ways to improve.Sincerely,
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Ivan Vazquez, Hotel Management
Apreciable huesped,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.
by A verified traveler
Posted 20 Nov 2024
The staff was very friendly, the beach was amazing. With a few different pool options, activities around the property and nightly shows it’s hard to get bored!
Comment from Hotel Management
20 Nov 2024 by Ivan Vazquez, Hotel Management
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,
by A verified traveler from Jurupa Valley
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Ivan Vazquez, Hotel Management
Apreciable Sra. Celeste,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasion, tenga la certeza que trabajamos dia a dia por hacer de este destino un lugar excepcional.Si hay algo que podamos hacer por usted en un futuro, no dude en contactarnos.Saludos cordiales.
by A verified traveler
Posted 15 Nov 2024
Poor…
Comment from Hotel Management
15 Nov 2024 by Ivan Vazquez, Hotel Management
Dear guest,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important for us, so you can have the certainty we are going to share your suggestions with the corresponding department to improve the service.If theres antyhing else we can do for you, please do not hesitate to contact us back.Kind regards.
by A verified traveler
Posted 11 Nov 2024
Lots of mature green space while not being over crowded.
Comment from Hotel Management
12 Nov 2024 by Ivan Vazquez, Hotel Management
Dear Mr. Tyler,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,
by A verified traveler
Posted 30 Oct 2024
Beautiful resort, friendly staff. My only complaint was the buffet, no salad area.
Comment from Hotel Management
31 Oct 2024 by Ivan Vazquez, Hotel Management
Dear Mr. John,Thank you for choosing our Hotel as the destination for your vacation trip.We appreciate that you share positive aspects observed during your stay with us. Nothing could make us happier than reading our guest’s comments and learn what they liked and how to improve what could be improved.Your satisfaction is at all times our most important goal and we are pleased to know it was successfully accomplished.Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,
