Ratings based on 632 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chino Hills
Posted 21 Dec 2024
Stay for 2 nights, overall a great experience.
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 18 Dec 2024
I did not like that all they cared about was trying to sell us on “timeshares” made my first 3 days non enjoyable. Would never recommend this property because of that .. too pushy
Comment from Hotel Management
21 Dec 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Ms. Diebert,Thank you for taking the time to share with us your experience of your stay, we sincerely apologize for not meeting your expectations. Guest satisfaction is our main priority and by reading your experience we can see that we failed to provide it. Your feedback is incredibly important to us because it helps us to improve our service, rest assured that it will be shared with the relevant departments. We are sincerely sorry for the inconvenience during your stay and are taking steps to reinforce our procedures.For any additional comments, please contact us through the messages section.Best regards,Andy Miyagi, eConcierge
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Guest,Thank you for taking the time to evaluate your experience. We are sorry to hear that we did not meet your expectations.We would like to learn more about your experience so we can take the appropriate actions. Could you please help us by sharing this information in the message section?I remain at your disposal.Best regards,Andy Miyagi, eConcierge
by A verified traveler from Walnut Creek
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Guest,Thank you for taking the time to evaluate your experience. We are sorry to hear that we did not meet your expectations.We would like to learn more about the details of your experience so we can take the appropriate actions. Could you please help us by sharing this information in the message section?I remain at your disposal.Best regards,Andy Miyagi, eConcierge
by A verified traveler
Posted 20 Nov 2024
This resort was beautiful. The architecture and the art work were amazing. The beach front was small and rocky which we didn’t enjoy and didn’t want to enter the ocean because of that. The food options were great. The problems we were having with the resort were the elevators weren’t working always. We had to walk quite far to have an elevator that was functioning. For some reason we weren’t getting our rooms cleaned every day even though we requested and did not have the “dnd” up. We also were called multiple times during the day and middle of the night by the front desk to check if we were ok? When I asked why they keep calling they didn’t have a reason. But the staff were super friendly, the rooms and pools were very clean and the food options and cafes were great! Thanks for the stay
Comment from Hotel Management
21 Nov 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Elein Taing,We send you a warm greeting from this, your home! We are delighted to hear about your great experience at Dreams Bahia Mita Surf & Spa Resort; guest satisfaction is our greatest reward. We deeply appreciate your recommendation and kind words.We are committed to providing the Unlimited-Luxury experience to all our guests, offering excellent service, so we value all guest opinions and feedback. We appreciate your input and rest assured that we will share it with the relevant departments.We hope to welcome you back to our paradise soon!Best regards,Andy Miyagi, eConcierge
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Andy Miyagi, eConcierge, Hotel Management
Estimado Sr. Hernandez, ¡Reciba un gran saludo desde Dreams Bahía Mita Surf & Spa Resort! Nos complace recibir su excelente evaluación, le agradecemos inmensamente su recomendación.¡Esperamos recibirle nuevamente en esta su casa! Atentamente, Andy Miyagi, eConcierge
by A verified traveler
Posted 15 Nov 2024
Do not go to this resort—it’s a complete scam. Expedia misled us. While the resort claims to have many restaurants, families are only allowed access to four of them. Half the property is off-limits because it’s adults-only. They advertise daycare services, but they wouldn’t accept my 2 1/2-year-old, despite knowing his age at the time of booking. For any alternative childcare, I was expected to pay extra.
We lost an entire day being moved from one room to another with our exhausted toddler after a long flight because the rooms were filthy. Despite the inconvenience, we weren’t even offered an upgrade.
To make matters worse, the resort is located on a construction site. We woke up to drilling noises and were surrounded by dust. My child, who has asthma, became so sick that we had to call the resort doctor, which cost us $282 at 3 a.m.
This was the worst vacation ever—don’t make the same mistake we did.
Comment from Hotel Management
21 Nov 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Ms. Cahla,Thank you for taking the time to share with us your experience of your stay, we sincerely apologize for not meeting your expectations. The neighboring construction, unfortunately, is a project being carried out outside our property and is beyond our jurisdiction. We regret if this caused any inconvenience during your stay. Guest satisfaction is our main priority and by reading your experience we can see that we failed to provide it. Your feedback is incredibly important to us because it helps us to improve our service, rest assured that it will be shared with the relevant departments. We are sincerely sorry for the inconvenience during your stay and are taking steps to reinforce our procedures.For any additional comments, please contact us in the messages section.Best regards,Andy Miyagi, eConcierge
by A verified traveler
Posted 9 Nov 2024
Property is nice. However the all inclusive component is lacking. The drinks are weak and the selection is limited. We “upgraded” to the preferred club and it is not worth it. Only gets you access to one additional pool nothing else so not worth the extra costs. Food is ok but the same each day. And the times for restaurants are limited. Should be something available all day not only certain times. Other all inclusive resorts are better. Beach is rocky and not swimmable and right next to a public beach. They “downgraded” our room and stayed the reason is because we booked through Expedia and not with them. Disappointing. We left after two days and stayed at a different resort.
Comment from Hotel Management
11 Nov 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Ms. Hochleutner,Thank you for taking the time to share with us your experience of your stay, we sincerely apologize for not meeting your expectations. Guest satisfaction is our main priority and by reading your experience we can see that we failed to provide it. Your feedback is incredibly important to us because it helps us to improve our service, rest assured that it will be shared with the relevant departments. Regarding the beach, its natural condition makes it ideal for surfing and related water sports. We regret that it does not offer suitable swimming conditions. That's why we strive to provide our guests with the best facilities and entertainment options within our property. We are sincerely sorry for the inconvenience during your stay and are taking steps to reinforce our procedures.We hope for the opportunity to welcome you back in the future and change your current perspective. For any additional comments, please contact us through the message section.Best regards,Andy Miyagi, eConcierge
by A verified traveler
Posted 4 Nov 2024
Great views, dining options and warm atmosphere
Comment from Hotel Management
4 Nov 2024 by Andy Miyagi, eConcierge, Hotel Management
Dear Ms. Fernandez,Warm greetings from Dreams Bahía Mita Surf & Spa Resort! We are pleased to receive your excellent review and comments and immensely appreciate your recommendation.We look forward to welcoming you again to our paradise!Best regards,Andy Miyagi, eConcierge
