Ratings based on 453 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
I liked quietness, cleanliness, and services at the room and restaurants. Also, the excellence of JJ, always available to help us, he is very professional!
I did not like the tour to Dream hotel. They should told me the true before to schedule an appointment for me to go there.
Another thing regarding food options would be to have the traditional Dominican plates always available. In our first trip, that aspect was excellent. They asked what did we want to eat….!in this trip, when I have asked for plantains, tostones, mofongo they have told they don’t have and offered mash potatoes.
To re schedule transportation to the airport should be more help from that company since my trip was paid in Miami and it was a round trip.
Comment from Hotel Management
12 Oct 2024 by pallany tejada, Hotel Management
Thank you for sharing your comments! We are glad to hear that you enjoyed the tranquility, cleanliness, and excellent service from JJ, who is always ready to help. We regret that your experience with the tour to the Dream Hotel did not meet your expectations, and we will take your suggestion into account to improve communication about these services.Regarding food options, we appreciate your feedback about traditional Dominican dishes. It's an important aspect of our culture, and we will strive to offer a wider variety in the future.Finally, we apologize for any inconvenience you experienced with rescheduling transportation to the airport. Your experience is very valuable to us, and we will work to improve in these areas. We hope to see you again and provide you with an even better experience. Thank you for your feedback!
by A verified traveler
Posted 18 Sep 2024
The facility is clean and quite. Perfect getaway for relaxation. Foof is great and they have wonderful staff, Very friendly and attentive to your request. We had the villa for few days and we enjoy every inch of that villa so as the entire resort. Clean beach and swiming pools. You have activities throughout the day the you can join. We will definitely be back.
by A verified traveler
Posted 16 Sep 2024
Resort was very clean & beautiful
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by pallany tejada, Hotel Management
Thank you so much for your kind comments regarding our hotel services. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 18 Aug 2024
The most fun and perfect vacation our family has ever had. The resort was beautiful, the service was unmatched, and the staff was incredible. Our concierge became like family to us during our stay- if anyone has worked with Jose Simeon, you will never be in better hands. He, and the rest of the staff were there for us with any request, any recommendation, and anything to make our stay more fun and relaxing. The wellness aspect of the resort is what resonated the most with the 5 of us- we brought our 3 teenagers with us, and they loved every second of it. the food was incredible, mixing various fare from around the world each night in beautiful restaurants. Our food servers and staff (Maria (manager), Millennia, Johanna, Elvis, and Manuel served with care and excellence, and always with a smile (and well placed jokes) that made us feel so comfortable and cared for. The villa we had was out of this world- and if a minor issue popped up, someone was there in minutes to take care of it. We will be returning to Zoetry properties around the world, and Zoetry Punta Cana will definitely be a return visit. This vacation brought our family together, and we will never forget all of the days on the beach in the ocean, in the pools (especially the swim-up bar), the many activities and fun adventures that were offered every day. We did not participate in the many excursions, as they were expensive, and honestly, we didn't need to leave the property with everything they offer. 5-star!!!
Comment from Hotel Management
18 Aug 2024 by pallany tejada, Hotel Management
Thank you so much for sharing your positive experience! We are delighted to hear that your family had an unforgettable vacation at Zoetry Punta Cana. It’s wonderful to know that the service and attention from the staff, especially José Simeon and his team, made you feel at home. We’re also glad you enjoyed the culinary variety and the resort’s activities. We hope to welcome you back on your next visit. See you soon!
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
20 Aug 2024 by pallany tejada, Hotel Management
Dear ErnestThank you for taking the time to evaluate your experience. We greatly value your feedback and regret that we did not fully meet your expectations. Your opinion is essential for us to improve our services.We would love to know more about the aspects you feel we can enhance. If you have any specific suggestions, we would be eager to hear them.We hope to welcome you back in the future and provide you with an experience that meets your expectations.Sincerely,
by A verified traveler from Denton
Posted 29 Jul 2024
Comment from Hotel Management
18 Aug 2024 by pallany tejada, Hotel Management
Dear guest,We greatly appreciate that you took the time to rate your stay with us. Your score of 3 out of 5 indicates that there are areas where we can improve. We would love to hear more about your experience and how we can make it more satisfying in the future.We hope to have the opportunity to welcome you back.Best regards,
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
15 Aug 2024 by pallany tejada, Hotel Management
Thank you so much for your positive comment about your wonderful vacation at our hotel! We are delighted to hear that your stay was fantastic and that you enjoyed our facilities and services. Your satisfaction is our greatest reward. We hope to see you again very soon to continue creating unforgettable memories. Until next time!
by A verified traveler
Posted 22 Jul 2024
FIVE STARS FOR STAFF AND SERVICE, BUT NOT FOR THE BUG BITES
Zoetry Agua, I don't usually write reviews. The five-star review goes to your staff. My husband has been talking about this resort for the last five years, and he wanted me to experience what he enjoyed five years ago with his family.
The hotel looks like paradise, not a commercial apartment complex, which I liked. It is serene and quiet, super relaxing. The staff hustles; Luis, Rodrigus, and all the service staff are fantastic.
We treated them right, and they treated us right back. We enjoyed everything except the excruciating bites that ate us alive. I am angry at how the establishment handles bug infestations: from the rooms to dead seaweed on the beach. The waves dump the seaweed on shore, creating a breeding ground for gnats and mosquitoes. They need to come up with a better solution than two people cleaning it by hand.
I called Expedia for $248.00 reimbursement which should have been hotels responsibility to care for medical fees and addressed the bug bites. Instead of taking our concern as genuine positive criticism, the hotel management went into defensive mode. They said they upgraded our room because of the fly issue, but the upgrade was offered generously at check-in (the hotel had very few guests). I will not go back until there is a sign stating that the issues are being addressed.
Hyatt doubled down.
Comment from Hotel Management
23 Jul 2024 by pallany tejada, Hotel Management
We are glad to hear that you had a positive experience with the staff and service at Zoetry Agua. It sounds like the atmosphere and hospitality were truly exceptional during your stay. However, I'm sorry to learn about the issue with bug bites that affected your overall experience.Your feedback about the seaweed on the beach and the resulting insect problem is valuable for us and its been taken seriously by the hotel management.It's unfortunate that your concerns were not met with the understanding and support you expected, especially regarding the reimbursement for medical fees. Clear communication and a proactive approach to resolving issues are crucial for maintaining guest satisfaction.The management at Zoetry Agua will take your feedback constructively and work towards implementing better solutions to prevent similar issues in the future. Thank you for sharing your experience, and I hope that your concerns are addressed appropriately.Best regards,
by A verified traveler
Posted 22 Jul 2024
Best property I have ever visited in my life hands down
Comment from Hotel Management
23 Jul 2024 by pallany tejada, Hotel Management
What a wonderful comment about the hotel! It seems like your experience at that establishment was exceptional and truly memorable. It's great to hear that you consider it the best property you have ever visited in your life. Comments like this are a testament to the excellent service and high-quality facilities offered by the hotel. Hopefully, you'll have the chance to enjoy more experiences as positive as this one in the future
