Ratings based on 854 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 25 Nov 2024
Good price, shuttle to beach. This is not beach hotel. You need to use uber to get somewhere.Rosa is very helpful.
Comment from Hotel Management
25 Nov 2024 by Rosa Echavarría, Hotel Management
Dear guest, We are pleased that you enjoyed our shuttle service to the beach and the attention of our staff, especially Rosa. Regarding the hotel's location, we are aware that we are not located on the beach, but we strive to facilitate access to it through our daily shuttle service. In addition, our location near the airport is favorable for many of our guests. We appreciate your comments and hope that, despite the location, your stay was pleasant.Best regards,
by A verified traveler
Posted 24 Nov 2024
La mejor piña colada la prepara Yohanny
Comment from Hotel Management
25 Nov 2024 by Rosa Echavarría, Hotel Management
Estimado Michael,Nos alegra enormemente que haya disfrutado de nuestra piña colada preparada por Yohanny. Su satisfacción es nuestra máxima prioridad y nos complace saber que hemos cumplido con sus expectativas. Agradecemos su valoración de 5 estrellas y esperamos tener el placer de recibirle de nuevo en el "whala! Urban Punta Cana".Le saluda atentamente,
by A verified traveler
Posted 23 Nov 2024
The room and the pool were very clean. The drinks at the bar were awesome! The staff was the best, very kind and polite.
Comment from Hotel Management
25 Nov 2024 by Rosa Echavarría, Hotel Management
Dear Gisselle,We are glad to know that you enjoyed your stay in our hotel and that our services were up to your expectations. Your satisfaction is our greatest wish and we are very happy to have achieved it during your visit. We thank you for your kind words towards our staff. Their passion and dedication are fundamental to provide the best experience to our guests.We look forward to your next visit to Punta Cana, it will be a pleasure to welcome you back to whala! Urban Punta Cana.Best regards,
by A verified traveler from Santo Domingo
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Rosa Echavarría, Hotel Management
Estimado Jose,Nos complace enormemente saber que su estancia en whala! Urban Punta Cana fue de su agrado y que pudimos cumplir con sus expectativas. Valoramos mucho su puntuación perfecta y esperamos tener el placer de recibirle de nuevo en el futuro.Un cordial saludo,
by A verified traveler
Posted 11 Nov 2024
Excelente servicio
Comment from Hotel Management
12 Nov 2024 by Rosa Echavarría, Hotel Management
Estimado Michael,Nos complace enormemente saber que ha disfrutado de su estancia en whala! Urban Punta Cana, y que nuestro servicio ha estado a la altura de sus expectativas. Nos esforzamos por ofrecer a nuestros huéspedes experiencias únicas y memorables.Su satisfacción es nuestra mayor recompensa y nos alegra que haya tenido una experiencia positiva con nosotros. Esperamos tener la oportunidad de darle la bienvenida de nuevo en un futuro cercano.Le agradecemos su amable comentario y su calificación perfecta.Un cordial saludo,
by A verified traveler
Posted 7 Nov 2024
ok
Comment from Hotel Management
9 Nov 2024 by Rosa Echavarría, Hotel Management
Estimado huésped,Es un placer saber que su experiencia en whala! Urban Punta Cana fue de su agrado y que nos ha otorgado la calificación más alta posible. Nos esforzamos por ofrecer a cada huésped una experiencia inolvidable, y su calificación nos indica que lo hemos logrado.Esperamos tener el honor de recibirlo nuevamente en el futuro.
by A verified traveler
Posted 7 Nov 2024
Nice place to spent afew day
Comment from Hotel Management
9 Nov 2024 by Rosa Echavarría, Hotel Management
Dear Guest,We are glad to hear that our hotel provided you with a pleasant retreat during your days with us. At whala! Urban Punta Cana, we work with the goal of providing our guests with memorable and comfortable experiences. Your positive feedback indicates that we are on the right track.We look forward to welcoming you again on your next visit.
by A verified traveler
Posted 5 Nov 2024
Buen trato por parte de la persona en recepción y la amabilidad de los empleado sen general , lo unico es el area de entrada del hotel, se encuentra e una condiciones no muy aptas., pero despues hasta los ruidos a laos alrededores antes d elas 12 de la noche para .
Comment from Hotel Management
6 Nov 2024 by Rosa Echavarría, Hotel Management
Estimado Rafael,Nos alegra saber que nuestro personal de recepción y empleados en general le brindaron un buen trato que menciona en su comentario. Trabajamos continuamente para brindar un servicio amable y profesional a todos nuestros huéspedes.Lamento que el estado del área de entrada no fuera de su agrado, pero es importante aclararle que esto está fuera de nuestro alcance debido a que se debe a trabajos que se están realizando por parte del ayuntamiento de la zona. Apreciamos su comentario y lo tendremos en cuenta para futuras mejoras. Aunque no podemos controlar los ruidos externos, entendemos que estos pueden afectar su experiencia. Aseguramos que nuestro objetivo es garantizar un ambiente placentero para nuestros huéspedes.Le agradecemos su valiosa opinión y esperamos que nos brinde otra oportunidad para demostrarle la calidad que nos caracteriza.Un cordial saludo,
by A verified traveler
Posted 4 Nov 2024
I’ve been to Punta Cana plenty of times and this place was great for the proce. The staff kept our room and the pool areas clean. They had breakfast on site ($10 per person/day). We didnt get the breakfast but they had many options. We did get their drinks which was a reasonable price. Overall safe, secure, helpful staff. Thank you for having us.
Comment from Hotel Management
4 Nov 2024 by Rosa Echavarría, Hotel Management
Dear Guest,We appreciate very much your kind words about your stay at whala! Urban Punta Cana. We are pleased to know that you enjoyed our facilities and that you found our staff helpful and attentive. We are delighted that you enjoyed our hotel and our pricing policy. We always strive to provide a safe and satisfying experience for our guests.We look forward to the opportunity to welcome you again in the future.Best regards,
