Ratings based on 994 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
by A verified traveler
Posted 5 Dec 2024
Staff was top notch, service was great and very friendly!
Great location with a safe walking area between properties!
Rooms ver clean and great maid room service.
Beautiful pool area!
Highly recommend!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for taking the time to complete our satisfaction survey and for your generous rating of 5 out of 5! We are absolutely delighted to hear that you had a wonderful experience at The Westin Puntacana Resort.
by A verified traveler from Miami
Posted 17 Nov 2024
Very nice property. Very limited options on food options in the hotel. No bar options during the night
Comment from Hotel Management
25 Nov 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for sharing your feedback and for your kind words about our property. We are delighted to hear that you enjoyed your stay at The Westin Puntacana Resort.We also appreciate your comments regarding the limited food and bar options. We understand the importance of offering a diverse range of dining and beverage choices, especially in the evenings, and we are sorry that we did not fully meet your expectations in this regard. Please be assured that we are continuously evaluating our food and beverage offerings, and your feedback will be taken into account as we explore ways to expand and improve our options.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for sharing your feedback and for your kind words about our property. We are delighted to hear that you enjoyed your stay at The Westin Puntacana Resort.
by A verified traveler
Posted 16 Nov 2024
The rooms are large, as are the balconies. Pools--lovely. Beach--lovely. Food--mediocre and overpriced. Very limited options for vegetarians and for vegans -- really bad. Spa--onsite location is not relaxing. The main spa is lovely. Also overpriced. Service was awful everywhere except the spa (Nok is an excellent massage therapist.). Rude, slow, indifferent. A couple of people were very helpful and friendly: Rosie in the breakfast restaurant, Jonthan and Ramon at the beach bar. Housekeeping was lackadaisical at best. Everything is ready for a refresh. Half the bathroom stalls don't latch/lock. The furniture cushions are grimy and many are split. ANd the noise. Godawful. No sliders on the feet of any chairs, all scraping against the tile floors all the time and in the rooms above and below you. Music 8am - 9pm EVERYWHERE including the beach. And it's the same music every day. In some spots you're subjected to music from the restaurant as well as the property speakers. All in all, really a big disappointment. I've always loved city-based Westin properties. Maybe they don't know how to do resort.
Comment from Hotel Management
25 Nov 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our spacious rooms, lovely pools, and beautiful beach, and that you had a positive experience with Nok in the spa, as well as Rosie, Jonathan, and Ramon.We regret that other aspects of your stay did not meet your expectations. We take your comments regarding the food options, service, and maintenance issues seriously, and will work to address them. We also appreciate your feedback on the noise levels and will explore ways to improve the overall atmosphere for a more peaceful experience.We value your insights and hope to have the opportunity to welcome you back for a more enjoyable stay. Please feel free to reach out with any further suggestions.Warm regards,
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that your experience at The Westin Puntacana Resort exceeded your expectations.
by A verified traveler
Posted 14 Nov 2024
Beach
Comment from Hotel Management
25 Nov 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that your experience at The Westin Puntacana Resort exceeded your expectations.
by A verified traveler
Posted 1 Nov 2024
The hotel was very well kept inside and out although maybe a little dated. The rooms really need to have proper bathroom doors. The current design doesn’t provide much privacy.
The entire staff was wonderful…..very friendly, warm and responsive. They seemed to genuinely care that their guests have the best experience possible. The hotel provided transportation everywhere around the property making it so easy to get around. Our vacation was spectacular.
Comment from Hotel Management
25 Nov 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that your experience at The Westin Puntacana Resort exceeded your expectations.It’s fantastic to know that from the moment you arrived, our staff made such a positive impression on you. We take great pride in offering attentive and friendly service, and we will be sure to share your kind words with our Front of House team and all the staff involved in making your stay memorable. We are also glad to hear that you enjoyed our dining offerings and that everything was to your liking.Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay in the near future. Please do not hesitate to reach out if there’s anything we can do for you during your next visit.
by A verified traveler
Posted 30 Oct 2024
The staff was wonderful! Very friendly and attentive. Room seemed a little dated.
