Ratings based on 5,234 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
I recently stayed at Serenade Punta Cana Beach & Spa Resort and found it to be a mixed experience. The room service and cleanliness were excellent, with housekeeping keeping everything spotless and comfortable, though mosquitoes in the room and on the balconies were an issue. The beach area was beautiful, but the water had a lot of seaweed despite staff efforts to clean it. The pool areas and cabanas were fantastic and provided the most relaxing moments of my trip.
The food at the main buffet was great, offering a wide variety of options, though the restaurant meals were average. Staff at the buffet often seemed to have an attitude, which was disappointing. The alcohol selection was mediocre unless you specifically requested premium liquor, and service quality often depended on tipping.
A major drawback was the pushy behavior of some staff. I was misled into a three-hour sales pitch for an EXTEND membership under the pretense of breakfast, and the spa staff frequently harassed guests to book expensive treatments. This overly aggressive approach discouraged me from using the spa.
Entertainment was a highlight, with fun daily shows and an amazing dancing staff. Stephanie, in particular, stood out for her energy and ability to keep everyone engaged.
Overall, the resort has great potential, but improvements in staff training and service are needed. Smoking is also allowed in many areas, which may bother non-smokers. I’d rate it 4 stars
by A verified traveler
Posted 3 Dec 2024
Overall a great experience except for the presentation of xpand that took forever and took 3 hours of our day
Comment from Hotel Management
3 Dec 2024 by Anthony Adames (Social Media Manager), Hotel Management
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana
by A verified traveler
Posted 2 Dec 2024
The property and everything is excellent. Excellent service and friendly staff.
Comment from Hotel Management
3 Dec 2024 by Anthony Adames (Social Media Manager), Hotel Management
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Anthony Adames (Social Media Manager), Hotel Management
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana
by A verified traveler
Posted 2 Dec 2024
Beautiful resort! My 5 day stay for husband bday was very enjoyable and relaxing. Drinks was amazing, swim up bar and the entertainment was a vibe. Will return soon.
Comment from Hotel Management
2 Dec 2024 by Anthony Adames (Social Media Manager), Hotel Management
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana
by A verified traveler
Posted 2 Dec 2024
everything
Comment from Hotel Management
2 Dec 2024 by Anthony Adames (Social Media Manager), Hotel Management
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana
by A verified traveler
Posted 1 Dec 2024
Absolutely love the hotel. The ability to have 3 pools, actual beach and so many food options is a plus. Gabriel at the check in counter, Joes at pool bar 2 and the entertainment staff were great.
Comment from Hotel Management
2 Dec 2024 by Anthony Adames (Social Media Manager), Hotel Management
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade Punta Cana
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Anthony Adames (Social Media Manager), Hotel Management
Estimado Huesped Nos complace comunicarnos con usted. Agradecemos la valiosa calificación que nos ha brindado y nos sentimos más que complacidos de saber que su estadía en esta propiedad fue de total satisfacción. Esperamos volver a verle pronto de vacaciones con nosotros. AtentamenteAtt: Equipo Directivo del Hotel Serenade Punta Cana
by A verified traveler
Posted 1 Dec 2024
The property was fantastic, with awesome amenities like cleaning services and a great staff. There were plenty of fun activities to enjoy, and the food was tasty. I had the pleasure of meeting the best bartenders, Robinson Ubiera and Merfi. They were super kind, friendly, and respectful. Overall, everything was a perfect 10/10.
Yessica Garcia
Comment from Hotel Management
2 Dec 2024 by Anthony Adames (Social Media Manager), Hotel Management
Dear Guest We are pleased to communicate with you. We appreciate the valuable rating you have given us and we feel more than pleased to know that your stay at this property was of total satisfaction. We hope to see you again soon on vacation with us. Kind regardsAtt: Management Team of the Hotel Serenade Punta Cana
by A verified traveler
Posted 1 Dec 2024
Property was very well maintained, both on the beach area and around the pools. Lots of activities daily. Very friendly staff.
Comment from Hotel Management
2 Dec 2024 by Anthony Adames (Social Media Manager), Hotel Management
Dear Guest We are very happy to know that we have met your expectations and that you have spent a wonderful vacation with us. We hope to see you again soon in our property. Kind Regards.Management Team of the Serenade Punta Cana
