Ratings based on 1,000 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Very nice all inclusive. Food options could have been better, but was ok. Buffet wadms good. Pools were great. Very good customer service. Didn't care for excursions, very crowded tour buses. Beach access is nice, but there are a lot of people on the beach trying to sell stuff. One thing I didn't care for is that there are several things that you have to be a excellence member to utilize, which I didn't see on website.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Terri Mae,Thank you very much for visiting us at Secrets Royal Beach Punta Cana and for sharing your kind review with our Expedia community.We appreciate your feedback and we're glad to hear that you enjoyed our facilities and customer service. We're working to improve our food options and excursions. We're also reviewing our Excellence membership policy to ensure it's more accessible for our customers.Once again, we appreciate your kind comments about our resort and look forward to welcoming you back soon.Kind RegardsRoberto Iglesias
by A verified traveler
Posted 19 Nov 2024
The hotel and its amenities is beautiful!!! We had a room with a private pool. The preferred club staff made us feel welcomed and taken cared.
A few things we noticed:
- ALL the pools and jacuzzis are cold: not heated.
- There is 4 restaurant in the hotel in addition to the main buffet. The wait times for restaurants were very long if you don’t go extremely early when they open and when seated, from the time your order is taken to desert, your looking at probably 1.5 hours long.
It seems that restaurants were probably operating at 50 percent capacity, since there were many tables opened. Make the buffet and room service your best friend :)
- the food is very good and tasteful.
- Not a lot of activities. After 9 pm, there was nothing really to do other than the 45 min show.
- drinks are good with premium brands.
- staff were friendly and helpful.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Edgar Joel Cruz,Thank you for sharing your feedback about your Secrets Royal Beach Punta Canal stay. We apologize for any inconvenience you experienced with the pools and jacuzzis, and we are working to improve our guests' experience. We're delighted to know that you enjoyed our food and premium drinks.We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Best RegardsRoberto Iglesias
by A verified traveler
Posted 19 Nov 2024
This was an amazing adults all inclusive resort
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Natalie,We appreciate your comment and are delighted you had an unforgettable stay with us. Earning your 5-star rating is an honor for us, and we are thrilled to have exceeded your expectations. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back soon.Best RegardsRoberto Iglesias
by A verified traveler
Posted 18 Nov 2024
Enjoyed the premium option.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Roy,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. Your 5/5 rating brings us great joy and confirms our commitment to delivering exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement.Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best RegardsRoberto Iglesias
by A verified traveler
Posted 17 Nov 2024
Everything was great!
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Leah,We would like to thank you for allowing us at Secrets Royal Beach Punta Cana to have the privilege of hosting you. We value your feedback and thank you for taking the time to complete your review on Expedia. We are delighted to hear that you have had such a positive experience of staying with us. We are delighted that the quality of our service and facilities enabled you to enjoy your stay to the full.Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best RegardsRoberto Iglesias
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Paola,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. Knowing you had an outstanding experience with us inspires us to continue striving for excellence. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Julia Marie,Thank you for visiting us at Secrets Royal Beach Punta Cana and sharing your kind review with our Expedia community.Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. Knowing that you had an outstanding experience with us inspires us to continue striving for excellence. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Kind RegardsRoberto Iglesias
by A verified traveler
Posted 10 Nov 2024
The staff was so nice and professional. All of our expectations were met! We will be back!
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Thank you for choosing Secrets Royal Beach Punta Cana as your host and sharing your experience. We're excited to hear that you enjoyed your stay with us. Our staff is committed to providing the best possible experience and we're happy to know we've fulfilled that promise. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best RegardsRoberto Iglesias
by A verified traveler
Posted 8 Nov 2024
The property is beautiful. We stayed in a room with the private pool which was awesome. The customer service is excellent! The food was pretty good. This is more so a relaxing resort, which we loved. We visisted this resort for my boyfriend bdays. The staff made my boyfriend feel special for his bday. Customer service is awesome!
What I did not like is the cleanliness of the rooms. The rooms could use a good deep cleaning.
Overall we enjoyed ourselves
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Chanda,Thank you for visiting us at Secrets Royal Beach Punta Cana and sharing your kind review with our Expedia community.We're glad you enjoyed your boyfriend's birthday celebration and that our staff made him feel special. We apologize for any issues with room cleanliness and will work to improve this aspect.Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best RegardsRoberto Iglesias
by A verified traveler
Posted 8 Nov 2024
Great place
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Dear Jason,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for sharing your experience.Earning your 5-star rating is an honor for us, and we are thrilled to have exceeded your expectations. Please know that we will continue striving for excellence to ensure every guest's experience is as memorable as yours.Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best RegardsRoberto Iglesias
